What a great introduction to Sapporo with our guide Leo. His knowledge and in depth experience gave us a real and authentic tour. He showed us some hidden gems and for us was number 1. Perfect half day tour and thank you so much and highly recommended.
事業者からの返答
A “number 1” rating and a highly recommended — we’ll gladly take that! Thank you for spending part of your Sapporo adventure with Leo and for sharing such wonderful feedback.
H
hxt7744
September 16, 2026 · via Viator
Avoid at all time, not recommended.
This is one of the worse guided tour we have as frequent international travels. The quality of the guide is so bad, he doesn't really know the local area and culture. Didn't really engage conversation during the whole time, just share some basic information which anyone can find it online, could not answer most of our questions. We had to pay for tickets for ourselves and the guide. Definitely not recommended.
事業者からの返答
Hello Curious Traveller,
We’re genuinely sorry to hear that your time in Sapporo did not feel like the local and engaging experience you were expecting.. These are important parts of creating a meaningful experience with a local, and we understand why this left you frustrated.
We’ve taken internal action, and our Global Host Manager has addressed this issue to prevent it from happening again. Our team would love another opportunity to make things right and deliver the exceptional experience you deserve.
Warm regards,
Sheenah and the City Unscripted team.
D
David_v
August 18, 2026 · via Viator
Shiunn was a friendly and...
Shiunn was a friendly and engaging guide and showed us a local’s guide to Sapporo. Exactly what we wanted. Highly recommended!
事業者からの返答
We’re so glad your Sapporo experience was exactly what you were looking for! Discovering the city through a local perspective is what makes these moments so special.
Thank you for your kind recommendation. We’re delighted you had such an enjoyable time exploring!
C
Casey_D
August 13, 2026 · via Viator
Sapporo in a day
Shiunn provided great company and lots of insights for exploring Sapporo! She took me all around the city, introduced me to some local bites, and taught me a lot about the history oh Hokkaido.
事業者からの返答
We’re delighted to hear you had such a memorable time discovering Sapporo. From local bites to the history of Hokkaido, it’s wonderful that the experience gave you a deeper feel for the city and its culture.
Thank you for sharing your kind feedback. We’re so glad you enjoyed your time exploring!
D
Departure741961
July 28, 2026 · via Tripadvisor
Fantastic Historical Tour of Sapporo - No Planning Required!
We had a wonderful private 3-hour tour of Sapporo with our guide Shiunn!!! She brought the city’s history to life by starting our tour at the fascinating Hokkaido Government Office Building where we learned about Hokkaido’s history and Ainu culture and understood why the island was influenced more by Western and native cultures than the rest of Japan.
Shiunn then took us around to interesting city locales like the local fish market, an office building with a 360-degree view of the city’s layout, Odori park, and the Sapporo Clock Tower. Our tour ended with Sake tasting (or Sake ice cream if you’re like me and don’t drink Sake). Every location taught us something about Sapporo’s past in a way that was both interesting and enjoyable.
This tour is perfect for anyone who wants to make the most of their time without having to research or plan an itinerary - our guide took care of everything, allowing us to simply relax, explore, and enjoy the experience!!!
事業者からの返答
Thank you so much for your thoughtful review! We are delighted you enjoyed exploring Sapporo with Shiunn and that the city's history, culture, and local highlights made such a great impression. It was a pleasure hosting you, and we truly appreciate your recommendation. Wishing you many more wonderful travels!
F
Foxham_11
June 30, 2026 · via Tripadvisor
A perfect tour for our family!
We loved our walking tour with Toru. He was friendly, helpful and attentive. He answered all our questions and made sure the tour was exactly what we were looking for. We all left knowing a lot more about Sapporo and Japan.
事業者からの返答
5* - We're so glad you and your family enjoyed your time exploring Sapporo. It’s wonderful to hear the experience was tailored to exactly what you were looking for and left you with a deeper understanding of both the city and Japan.
Thank you for sharing your kind feedback — we're delighted this became such a memorable part of your trip.
J
Joshua_H
June 29, 2026 · via Viator
Just a (nice) guy - not a guide
Our guide was a kind person so I hate to write this review, but it is what it is. He was just a random guy. I feel like he lives in the area and thought, sure, I’ll be a guide to make some money.” He had no plan. He had no books or printed information. He took us to the Sapporo brewery but the museum was closed (he said he didn’t know it was closed - he obviously didn’t check). He didn’t seem overly knowledgeable in the area or Japanese culture, or at least he was not eager to share knowledge if he had it. His English was passable, but barely so. I could have read a few Wikipedia articles and learned more than he shared in the FIVE hours we spent with him, even with my prompting. I wouldn’t recommend this guide or service. They’re just a broker who connects you to a random person who signed up to be a “guide”. It was an incredibly poor use of money. I am disappointed.
事業者からの返答
Hello Joshua,
We understand how disappointing it must have been when the experience felt less prepared and informative than you had hoped. Providing personalized experiences with passionate and knowledgeable local hosts is at the heart of what we do, so we're sorry to hear that this wasn't your impression. Your feedback is important to us, and we've shared it with our Global Host Management team and will review the experience with the host and identify any improvements that may be needed.
We hope you'll consider giving us another opportunity in the future to provide the high-quality experience we strive to deliver.
Warm regards,
Sheenah and the City Unscripted team
J
jgormley60
June 8, 2026 · via Tripadvisor
Good tour for the price.
Good tour of downtown Sapporo. Leo was knowledgeable and customized the tour for our preferences. Good value for the price.
事業者からの返答
It's great to know you found the tour both informative and good value for the price. Thank you for taking the time to share your feedback and we hope to welcome you again in the future!
N
Nicholas_K
May 21, 2026 · via Viator
Had a wonder time with...
Had a wonder time with Shiunn, she showed me everything from the history of Sapporo to the hidden gems. She showed me great food, beautiful gardens and unforgettable places. Not only that but she also gave me some great advice on how to navigate and how I should be dining. Shes very knowledgeable, very kind and even let me take my time to really take in certain spots. I highly recommend her to everyone! Thank you Shiunn!
事業者からの返答
We’re so glad you had such a memorable and well-rounded experience discovering Sapporo! It’s wonderful to hear how the mix of local history, hidden gems, food, and thoughtful advice made your time so special — your recommendation truly means a lot to us.
K
KarenKiyoko_B
May 20, 2026 · via Viator
Emilio was a wonderful...
Emilio was a wonderful guide! He customized our tour to fit our personalities and age. Being older we skipped some of the traditional sites and saw more intimate locations and got more of a better sense of life in Sapporo. Walking through the forests and eating the buckwheat treats was so special. Many thanks to Emilio!
事業者からの返答
Thank you so much for taking the time to share your lovely experience! We are absolutely thrilled that Emilio was able to tailor the tour so perfectly to your pace and interests. It sounds like walking through the forests and enjoying those buckwheat treats made for an unforgettable day in Sapporo. We hope to welcome you on another adventure in the future!
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