スワンバレー ビール、ジン＆ワインツアー

☹️The operator took $379 from our bank account the day before the tour. When I phoned shortly after that to confirm the tour he told us he couldn’t take us on the tour after all. He refused to provide a refund and directed me to get the refund from trip advisor/Viator. There was no explanation why he wouldn’t take us on the tour and why we hadn’t been informed it was cancelled in good time and before he took payment. We were unable to book a tour with anyone else due to the short notice.

Although bus a little crapped, even for 7 of us ( we had a couple of tall people) we had a great time Lots of laughs and great choices in winery's and gin/vodka tasting. Lunch was a little late to arrive which caused out tour to run short but overall an amazing time. Beautiful bottle of wine presented at the end with a group photo label was a nice touch.

We thoroughly enjoyed our tour with Paul as our driver. He was fabulous, knowledgeable and entertaining. It was a fun filled day taking some great wineries and gin estates.

The tour never took place. Tour Operator Unwind Tours never arrived. Told us they didn't have a booking. Trip Advisor are Always excellent in communicating so go figure the Tour Operators response. They have not repaid money's and have accepted no responsibility. We have had wasted expensive accommodation to do this particular tour.

This tour was ok but compared to others there were a few obvious missing elements. We didn’t go to a brewery or cidery, which is why I chose this trip as husband can’t drink wine. The first winery was nice but no interest from staff and no winemaker or owner to provide any info about the facility or the wines!!! None. The young girls serving was nice but had no idea. For one of the oldest wineries, the experience was average. Wines were nice. The next winery was ok as well with a few extras things on offer like jams and soaps etc. lots of kids, loud and no interest fro. Staff who just lined up four wines for the tasting and walked away. The third venue was a distillery (although didn’t see a distillery) weren’t told anything about it. The lunch was amazing and huge (highlight of the day) and the whisky and gins were nice to taste. Once again our driver just dropped and left us with no info. The final venue was a pretty rough ‘farm’ shed. Could call it rustic with games like cornhole and chooks running around. The owner was o lovely and finally some passion. It was hot and stayed too long. The wines were very ordinary, despite obviously being made with love. Disappointed that the last venue wasn’t a cidery or brewery instead, as advertised. With the hundreds of venues, the last choice was poor. We had a nice day out because we’re had good company. I wouldn’t do this tour again.

Unfortunately this one just brought no wow factor, it was a little underwhelming at times. When the bus arrived it was a mine spec bus so not very comfortable seats and very cramped. There was no music or ambiance (when we asked for an option to play a playlist or change to some upbeat music or even turn the music up so we could hear it - nothing) and our tour guide was more of a driver than a guide. There was no conversation about the wine region, grape varieties or even much information about the actual wineries we were stopping at, it was literally pick up and drop off. Our second stop was a brewery, we were told this was an “independent” part of the tour, meaning the brewery was not expecting us and we had to pay for tastings, or buy drinks if we wanted them. When arriving at lunch the winery was only expecting 12 people - we were a group of 24 (we discovered this was the case for all bookings) so we had a table/seating and wines etc for 12 not 24 - the food was fantastic, but chaotic for the winery staff as they were blindsided by our numbers. The gin tasting was great, but yet again they were expecting only 12 so there was no set up for 24, which meant waiting for a second table to be set (these incorrect bookings meant waiting and losing time at each venue) we were literally rushed back out of the gin tasting having to throw our drinks back. With each venue expecting a party half the size, we as a group were made to feel the frustration of the staff (understandably they were stressed the moment we arrived) but it made us feel like a burden rather than welcomed - this sits with organisers as they should have managed the bookings appropriately. We had fun because we made fun and friends but this was not facilitated by our “guide”, from a customer experience point of view there is definitely room for much improvement.

I signed and paid for the trip, but it was cancelled. I talked with the company but nothing happened and i didn't get the refund.

We were initially disappointed it was just the 2 of us, but soon appreciated the personal attention this allowed at each tasting. Terry was an great tour guide and we had an amazing day.

Paul was the ultimate fabulous host. He even cancelled his day off to personally conduct our tour when an unfortunate unavoidable booking error left us otherwise stranded without a host. The tour was lively, entertaining, amusing and thoroughly enjoyable, bringing extra life in spades to an already well planned marvellous experience in the beautiful Swan Valley region. Without hesitation we would recommend this amazing tour as a way to showcase Perth’s hidden gem of a tour. Can we give 6 stars?

Excellent selection of venues , the day just kept getting better with a Great finish at the gin distillery