The tour operator confirmed the booking and gave us a pickup time. However the tour guide never showed up….after an hour it was decided that the tour would not be going ahead and we had to find / purchase another tour operator to take us.
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事業者からの返答
Please accept our sincerest apologies for this situation. We understand how frustrating it is to wait for a service that doesn't arrive as scheduled. Unfortunately, there was a misunderstanding regarding the pickup time on our guide's end; however, we recognize it was too late to fix the mistake in the moment.
We have already issued a full refund to your original payment method. We have also updated our internal protocols to prevent this from happening to future travelers. We truly regret the inconvenience caused during your trip.
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Bailey_M
January 30, 2026 · via Viator
Great trip!
We had an amazing time! Richard, our guide, was amazing! Him and all of the boat staff made the trip! The lunch prepared by the chefs on board was amazing! Everyone was so welcoming and we saw so much marine life. I would recommend this to anyone!
事業者からの返答
Thank you so much for sharing your experience! We are delighted to hear that you had a wonderful time and that Richard, along with our entire team, made your trip unforgettable. We will pass on your kind words to him and our chefs; they will be thrilled to know that you enjoyed your lunch on board.
We are delighted to hear that you saw so much marine life and felt welcome throughout the tour. Thank you so much for recommending us! We hope to have the pleasure of welcoming you back very soon
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Michael_U
September 23, 2025 · via Viator
Amazing day with the sea lions!
Awesome guide and boat. Guide is great in the water and loves to grab your camera to dive down to get up close pictures and videos. Excellent lunch included with veggie option. Get a beach visit with the sea lion colony also. Incredible day as we captured incredible video of sea lions playing with us at both snorkel sites. Clear blue water!
事業者からの返答
We are so happy to hear that you had such an incredible experience! It's great to know that you enjoyed the guide, the lunch, and the wonderful encounters with the sea lions. Thank you for sharing your experience and for choosing us for this adventure. We hope to see you again very soon!
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Marivette D
August 2, 2021 · via Tripadvisor
Santa Fe is amazing !
It was probably the best tour ever ! You swim with sea lions! Beautiful hidden island, great lunch with fish that gets caught. Snorkeling and nice calm water. Beautiful views.
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Michael W
February 26, 2020 · via Tripadvisor
Santa Fe Day Trip.
The first part of the tour was not all that exciting. We went to some part of Santa Cruz by boat and stayed on the beach area for about an hour. There were birds, fish and Marine Iguanas, that's about it. The second part of the day we went to Santa Fe Island, that was better as we got to swim with a ton of fish, sea lions and marine iguanas. The food that was served was very good. Our guide Camelo was very good and knowledgable.
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RWVFGinny
October 23, 2019 · via Tripadvisor
Great Experience on the Galapagos
Best snorkeling, water is crystal clear and the fish are amazing. The blue footed bobbies watch you and the sea lions may just jump in and swim with you. The trip out to the island is very easy and relaxing and you are treated to a snack after your snorkeling. WE were on the boat, "Bite Me" and found the captain and crew to be just delightful.
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John_M
July 28, 2019 · via Viator
Absolutely Amazing!
This is by far the most amazing experience of my life. I would travel back to the Galapagos simply for this tour. It was mesmerizing and amazing. The boat ride was a little bumpy for anyone who gets motion sick or is afraid of the water. We all loved it!
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Padraic M
February 15, 2018 · via Viator
I was disappointed. We were 8 people...
<p>I was disappointed. We were 8 people crammed on a very small boat with a captain and a guide. They were not overly friendly or helpful. The spots we went to were average. The lunch they served was poor. Overall not worth the money and underwhelming experience.</p>
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Kathryn D
January 3, 2018 · via Viator
The morning was a little hectic...
<p>The morning was a little hectic, they passed me to about 4 different people before getting to the pier. The best part was the guide. He knew his stuff and was a good guide during snorkeling. The tour is very basic. Lunch was very good, ceviche. The boat is kinda small for the amount of people. Overall good experience. This is a reasonable priced tour compared to some of the others I saw advertised on the island.</p>
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mkeatings
December 30, 2017 · via Viator
The morning was frustrating getting...
<p>The morning was frustrating getting left at a shop with no instructions. Or who our guide was. Snorkelling was amazing we swam with sea lions, saw sting ray, and huge schools of fish. Tour was amazing but more information at start would have been nice.</p>
Santa Cruzの類似ツアーを比較
最安値: Giant Turtle Watching and Lava Tunnels Tour — $40
最高評価: Day tour to Pinzón Island and La Fé/Palmitas Bay with snorkeling and fishing — 4.9 (156 件のレビュー)
最短: Giant Turtle Watching and Lava Tunnels Tour — 3 時間
