What an amazing trip!
Amazing trip! From begonia till the end! Alex was so professional and funny at the same time! Gave us tones of information on the way there and silent time on the way back! Samir was also so welcoming and smiling all the time his driving is chill and comfortable! Not to start with skipping the line and the boat trip that was on a high level recommended!!!We loved our full experience 😍
Amazing
Incredible, they were always very kind.
事業者からの返答
¡Muchas gracias, Marla! Nos alegra muchísimo saber que disfrutaste tu tour de otoño a Niagara Falls desde Toronto y, sobre todo, que nuestro equipo te hizo sentir bienvenida durante toda la experiencia.
Nuestro objetivo es que cada viaje a Niagara Falls sea cómodo, bien organizado y lleno de momentos memorables, desde los paisajes de otoño hasta la degustación de maple y las paradas panorámicas en el camino.
Gracias por elegirnos y por compartir tu experiencia. Esperamos recibirte nuevamente en otro tour de Toronto o Niagara Falls.
Gray Line Toronto
Great day and got wet
Excellent day, guide was first class and I would highly recommend. Lunch was very good
事業者からの返答
Thank you so much for the wonderful review! We’re delighted you had an excellent day exploring Niagara Falls and enjoyed both the tour and lunch. It’s especially great to hear that your guide provided a first-class experience—even if Niagara Falls made sure you got a little wet along the way!
Thank you for recommending Gray Line Toronto. We hope to welcome you on another adventure soon!
Efficient and Convenient
The tour was streamlined and efficient. Definitely book the tour for an early experience of the Niagra Falls! Convenient pick up in Toronto and no need for driving.
Locations and time for self exploration and shopping were more than enough.
事業者からの返答
Thank you so much for your review! We’re delighted to hear that you found the Niagara Falls tour convenient, well organized, and a great way to experience the Falls without the stress of driving from Toronto.
We’re also happy that you enjoyed having plenty of time for exploring and shopping at your own pace. Making the day easy and enjoyable from departure to return is exactly what we aim for.
Thank you for choosing Gray Line Toronto and for recommending the experience!
Thumbs up!
Scenic views all day! We choose the freedom tour (cheapest of the them all). We get to go around and go wherever we want. We get buy souvenirs and check out different stores. Get to see the upside down house. Walked around “Las Vegas”
事業者からの返答
Dear valued guest,
Love this! The Freedom Tour is perfect for a DIY Niagara day, and it sounds like you made the most of it—scenic views, souvenir stops, the Upside Down House, and a stroll through Clifton Hill (our little “Las Vegas”). That’s exactly the spirit of the Freedom option: go where you want, at your pace.
If you ever want to mix in a set piece next time, you can add the boat cruise (summer) or Journey Behind the Falls (winter) to your free time—or pair your day with Niagara-on-the-Lake for cafés and boutique shopping. Either way, we’re thrilled you had a fun, budget-friendly adventure.
Kind regards, Stephanie
No and Yes
We booked this tour only for it to be withdrawn 24 hrs before we were due to go!! We were offered another Niagra tour, but, none of the options - like food, seating. That being said Alex an Hugo were amazing: patient, helpful, lively, uplifting and informative.
事業者からの返答
Dear valued guest,
Thank you for sharing this—and I’m truly sorry your original tour was withdrawn 24 hours before departure due to low numbers. We understand how frustrating it was, especially when the alternative didn’t include the options you’d chosen (like food and seating). It’s our responsibility to match the experience you booked or clearly adjust and make it right.
I’m grateful Alex and Hugo helped turn the day around with their patience, energy, and insight—but we still owe you a proper follow-up. Please share your booking reference with our support team so we can review what you purchased vs. what you received, arrange any refunds for missing add-ons, and extend a goodwill gesture for the disruption.
Internally, we’re tightening our rebooking protocol to: (1) notify earlier when thresholds aren’t met, (2) present equivalent options first, and (3) proactively confirm meals/seating or provide alternatives before you accept—so guests aren’t put in this position again.
Thank you again for the feedback—and for the kind words about Alex and Hugo. We’d love the chance to welcome you back for the seamless Niagara day you originally planned.
Kind regards, Stephanie