The Golden Circle tour was excellent. However, front desk staff could not find my booking for Sky Lagoon. Had to wait for 20 minutes until the issue was sorted out. I would suggest to book the Golden Circle tour and Sky Lagoon visit separately.
事業者からの返答
Hello,
Thank you for your feedback! ✨ We’re delighted to hear you enjoyed the Golden Circle tour and found it excellent.
We’re sorry for the 20-minute wait while the Sky Lagoon booking was located. We understand how frustrating this must have been, and we appreciate your suggestion about booking the experiences separately. We’ll certainly take your feedback into account!
We hope to welcome you again!
Kind regards,
Svava
L
Leeza_E
August 14, 2026
This was a great tour....
This was a great tour. Elly was our guide and she was very knowledgeable about everything we saw as well as everything we drove past. She made it a lot of fun for us and we thought everything was well paced. The sights themselves really need no review, they're all amazing. There is quite a bit of walking involved and some stairs if you want to see everything.
事業者からの返答
Dear Traveler,
Thank you for your wonderful review! We’re delighted you enjoyed the tour and had such a great experience with Elly. We’re also glad you found the pace enjoyable and appreciated the amazing sights.
Best Regards,
Gabriele
C
Christy_H
August 8, 2026
Great excursion to see as much as possible. Would do again
Day was thoughtfully planned to see as much as possible and I loved that it ended at the spa and we could stay as long as we wanted and still have transportation back to where we were picked up at.
事業者からの返答
Hello Christy,
Thank you for your wonderful feedback! ✨ We’re delighted to hear you enjoyed the thoughtfully planned itinerary and that ending the day at the spa was a perfect way to relax. It’s great to know you appreciated having the flexibility to stay as long as you wanted and still have transportation back.
We hope to welcome you again!
Kind regards,
Svava
L
Lesley_K
June 7, 2026
The whole tour was...
The whole tour was relaxed. Our tour guide was knowledgeable in all aspects with a great sense of humor. Ending at the Sky Lagoon was the best treat. The only missing information was the transfer to the Sky Lagoon. We weren’t sure of timing and transfer, but our guide made a phone call and we were then set !
事業者からの返答
Hello,
Thank you for your kind feedback! We’re delighted to hear you had a relaxed and enjoyable tour, and that your guide’s knowledge and sense of humor made the experience even better.
It’s great to know you especially enjoyed finishing the day at Sky Lagoon. We also appreciate your note regarding the transfer information, and we’re glad your guide was able to assist quickly on the spot.
We truly appreciate your words and hope to see you again in Iceland!
Kind regards,
Zuzanna
E
Elizabeth_L
June 4, 2026
Not picked up
The bus did not pick us up at the scheduled time. The reason given was that we had not given our pick up location. We were a group of 8 people and know that definitely we had entered this information when booking. When we called to say that we were not picked up we were then given a later pick up time. Once again we were not picked up. This time the reason was that we were not there even though our group of 8 were waiting 30 min before the time. We were then told that the bus was gone but if we went to the bus depot we might be able to get on. They sent a van to pick us up. When we arrived there and argued our case we were transported to meet up with the tour bus which was waiting (with a busfull of irate passengers). I honestly don't know if the problem was with Viator or the tour provider but it was definately communication problem.
Once we finally got started, the tour itself was fantastic with scenes not be witnessed anywhere else. The tour guide was very knowledgeable providing us with information of Iceland.
The Sky Lagoon is incredible with its infinity pool on the Arctic Ocean and cleansing ritual. An experience not to be missed.
事業者からの返答
Hello,
Thank you for sharing your feedback. We understand how frustrating the pickup experience and communication issues must have been, especially after multiple delays and waiting times.
We appreciate you bringing this to our attention, and we’re glad the team was ultimately able to help you join the tour. At the same time, we’re very pleased to hear that you enjoyed the tour itself, the incredible scenery, the knowledgeable guide, and the Sky Lagoon experience.
Thank you again for your feedback and for traveling with us.
Kind regards,
Zuzanna
A
Adam_M
March 16, 2026
Bus pickup from the hotel...
Bus pickup from the hotel was easy. The bus was very comfortable, and the tour guide was friendly and knowledgeable. The attractions are extraordinary and well worth the 6-hour trip.
事業者からの返答
Hello,
We’re delighted to hear you had a smooth pickup and enjoyed the comfort of the bus. It’s wonderful that the guide and the attractions made your 6-hour trip so memorable!
Best regards,
Zuzanna
L
louisem949
February 24, 2026
Great day trip - Sky Lagoon was excellent!
We had a great day trip from Reykjavik that ended in the Sky Lagoon. We had booked pick-up from our hotel / bus stop but we were never picked up, as a result we had to make our own way to the central bus station and missed our trip start. However, the staff there were so kind and helpful that we were able to join the next tour starting two hours later.
We had a fantastic day and quickly forgot about the frustrations of the morning! Highly recommend!
事業者からの返答
Dear Traveler,
Thank you for your feedback. We’re glad the staff was able to assist you and that you still had a fantastic day, ending on a high note at the Sky Lagoon. We appreciate your recommendation and are happy the experience was memorable despite the morning hiccup.
Best Regards,
Gabriele
4
420Samiam
September 26, 2025
Dropped off at wrong hotel 2.5 kilometers away
The actual excursion itself was great. My issue was with my drop off. The bus driver kept arguing with me about my drop off location. He brought me to the wrong area and told me he couldn't park in front of my hotel even though I was picked up at my hotel in front of it, he said he couldn't go in front of it for some reason and had to drop me off two blocks and if I just walked up those two blocks I'd see my hotel. He kicked me off the bus sent me on my way only to find out he brought me to the wrong hotel and I was a 35-minute walk back. Gray lines were not answering their phones. I couldn't get a hold of anybody. I was just left out in the middle of nowhere on a cold, rainy windy day. Shame on you and shame on your drivers for not knowing where they're going and for not listening to your customers when they're telling you the area doesn't look familiar. Some trainings clearly needed. Hopefully this doesn't happen to anyone else
事業者からの返答
Dear Customer,
I’m really sorry to hear about your frustrating experience with the drop-off. That’s absolutely not the standard we aim for. Your safety and comfort matter deeply to us. We’ll share your feedback with our team to improve driver training and communication. Please reach out directly so we can make this right.
Best regards,
Gray Line Team
G
Gayle_G
August 10, 2025
Very informative &...
Very informative & courteous guide. It was a great introduction to Iceland—its geography, history, lifestyle, and lovely people.
事業者からの返答
Dear Customer,
Thank you for your kind feedback!
We’re delighted you enjoyed the tour and found it both informative and welcoming. It’s wonderful to hear that the guide helped you gain a great introduction to Iceland’s geography, history, culture, and people.
Best Regards,
Gray Line Team
C
Cary_L
May 13, 2025
The bus NEVER showed up!!!!!
Do not book this tour through Viator! The bus never showed up. We waited almost an hour in the cold and no bus. I called their “24/7” customer service number multiple times and no one answered, I let it ring for 5 minutes once. Unfortunately, it was our last day and we were not able to go on the Golden Circle tour. Super frustrating and disappointing!!