Everything about this tour was EXCELLENT. The owner reached out to me the day before and asked that we get off the Jody as soon as possible. It was a smart move! We avoided traffic and crowds.
Jose was an excellent driver. He picked us up at the port, drove us to Alhambra and highlights of our drive.
Lara was phenomenal. Insightful, smart and polite. Best tour!!!
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John_U
August 26, 2026 · via Viator
This was a memorable day,...
This was a memorable day, perhaps the most memorable of our entire vacation. Our guide, Muhammed, made every effort to ensure that our tour was interesting, and insightful. He patiently led us through the Nasrid Palaces, and the Generalife, at a comfortable pace. He explained the history of the Alhambra at every turn, which gave us a real appreciation of it’s wonders.
Muhammed brought us to a remarkable restaurant for lunch, The food was outstanding and gave us a real taste of Spanish cuisine. The views from our table overlooked the entire city of Granada. The setting was unforgettable.
On our return drive to Malaga, instead of choosing the same route we took from Malaga, which highlighted vast olive orchards, Mohammed took a different route. On the return trip, he gave us views of both the mountains, and the southern coast. So, our rides, both coming and going, were very scenic.
Muhammed is a charming individual, who clearly loves his work. He is the person you would want, to guide you on a tour of such historic significance, as the Alhambra.
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ben0927
June 8, 2026 · via Tripadvisor
Unprofessional and unreliable
We booked this Alhambra tour on 1.5 months before our trip because we wanted a convenient, stress-free experience. At the time of booking, official Alhambra tickets on the day of tour were still widely available, so we were not relying on Apartrip Travel's tour because tickets were sold out — to us, we paid a premium specifically for convenience, transport, and peace of mind.
Unfortunately, this became the most frustrating parts of our Spain trip.
Apartrip Travels confirmed our booking immediately without securing the Alhambra tickets. If they were unable to guarantee tickets, they should not have confirmed the booking in the first place, ESPECIALLY WHILE TICKETS WERE STILL AVAILABLE FOR PURCHASE.
Because we trusted their confirmation, we did not buy tickets ourselves and lost the opportunity entirely.
What made the experience worse was the complete lack of proactive communication. We heard NOTHING from the operator for after booking and only responded on TWO DAYS before the tour after we reached out ourselves because we were getting worried about whether the tickets had actually been secured.
Yes, their T&Cs mention that guaranteed tickets apply for bookings made 2+ months in advance. But that disclaimer does not excuse poor operational handling. If tickets were uncertain, the responsible thing would have been:
• not confirming the booking immediately, or
• give warning clearly and early so customers could make alternative arrangements.
Instead, we were left in uncertainty after flying halfway across the world specifically to visit the Alhambra.
We also came across another review from a customer who experienced something very similar, and what shocked us even more was how defensive and rude the operator’s public response was instead of showing accountability or empathy.
This experience completely defeated the purpose of booking a premium guided tour service. If you are planning an important once-in-a-lifetime visit to the Alhambra, do not rely on Apartrip Travels.
事業者からの返答
Thank you for taking the time to share your feedback. We'd like to respond with the same transparency and respect with which we always try to operate.
From the very first moment, our terms were communicated clearly and in writing: reservations made less than two months in advance cannot be guaranteed, as availability depends on factors entirely outside our control. Precisely because we are committed to our clients, we don't simply turn these requests away — we open one booking slot per day and do everything within our reach to secure the tickets. Thanks to that effort, the vast majority of these reservations are successful.
Your booking was made a month and a half in advance, with full knowledge that the visit was not confirmed. The procedure requires full names upfront, which is why a reservation is necessary to even initiate the attempt — always under the express commitment that, should we be unable to obtain the tickets, the full amount is refunded. That is exactly what was honored in your case.
On this occasion, as happens with a very small minority of bookings, the outcome wasn't the one we all hoped for. We genuinely regret it, and we understand the frustration. That said, I can say with a clear conscience that we acted with complete integrity throughout — you were fully refunded, as promised and without question.
We also want to acknowledge something that is rarely talked about openly: the Alhambra ticketing system is notoriously difficult, and its limitations affect everyone — visitors and operators alike. There is simply no other way to work within it. Without a reservation we have no names; without names we cannot purchase the tickets; and without attempting right up until the last available entry, we wouldn't be doing our job. That is a commitment we stand by every single day.
Our work is running exceptional tours. Chasing Alhambra tickets on behalf of our clients is one of the most demanding parts of what we do — and we do it because we care. When we secure them, and we do in the great majority of cases, it speaks for itself.
With respect, questioning our professionalism under these circumstances is not a fair reflection of the effort, transparency, and good faith we put into every single booking.
We remain, as always, at your full disposal.
Kind regards,
C
Climber28079244582
June 6, 2026 · via Tripadvisor
Alhambra Private tour—two persons
Very confusing instructions once the trip was booked. Had to telephone to clarify pick up location and then also found that I had to submit passport name and number and bring passport on the tour. Nine of that was clear. I wrote an email that went unanswered for days. Finally asked hotel reception to call for me and got things clarified.
From that point on the experience was fantastic. Great driver. Fantastic guide at the Alhambra. The best.
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Berni_B
May 15, 2026 · via Viator
Don’t miss Alhambra
Alhambra is unique and beautiful. Guide was terrific, engaging, informative, very personable. Would tour with him anytime. The ride, while 90 minutes each way, was well worth it. And lunch overlooking Granada was very good. Take this trip
M
Marie_B
April 30, 2026 · via Viator
Visit of a beautiful site, rich in history with a great guide
Very interesting visit thanks to our guide who knew how to tell us the history of Spain, the region and this wonderful site. It also gave us access to a restaurant with a superb terrace, where we ate very well!!!
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BritL66
April 15, 2026 · via Tripadvisor
A great experience highly recommended.
The tour was a terrific experience from the timely pick up in Torremolinas to the private tour of the Alhambra. Our guide Isobel was knowledgeable and very friendly and helped to expedite the entire experience.
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Rebecca_M
April 9, 2026 · via Viator
It’s so beautiful and...
It’s so beautiful and historic. The guide was excellent and really loved what he was doing. We covered a lot of ground but it seemed leisurely and very pleasant
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Miguel_R
March 24, 2026 · via Viator
Stunned by the beauty of the Alhambra.
We cannot express our gratitude enough for the thoroughly enjoyable experience provided by our driver, Manuel, and our tour guide, Isabell. We saw the Alhambra's four palaces and immense Generalife gardens - all breathtakingly beautiful, all seen without rush. Isabell's knowledge of the Alhambra complex and the area's history was quite in depth. We recommend this as a MUST DO experience.
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Elisabeth_G
January 17, 2026 · via Viator
A great trip to Alhambra from the city of Malaga🌞
The weather was not rhe best early januar with a lot of rain and cold but on the other hand we had the guide to our selves and there was not that many people as it would be in the high season. The guide was very nice and knowledgeable and the driver most kind. All in all a top experience!!🥰🥰