Red line (central tour) very good, however, the live time indications of where the bus is located are a fairy tale. Long wait times.
Green line (goes to the Botanical Garden) forget about it. Wait times over 1 hour, better to take the public bus
事業者からの返答
Sehr geehrter Kurtz,
Vielen Dank für Ihre Bewertung unserer City Sightseeing Malaga Hop-On Hop-Off Bus Tour und für Ihr ehrliches Feedback.
Es freut uns sehr zu hören, dass Ihnen die Rote Linie (zentrale Tour) sehr gut gefallen hat.
Gleichzeitig bedauern wir sehr, dass Sie mit der Pünktlichkeit nicht zufrieden waren. Es tut uns leid, dass die Live-Zeitangaben in unserer App nicht korrekt angezeigt wurden und es zu langen Wartezeiten gekommen ist. Auf der Grünen Linie (zum Botanischen Garten) ist die Frequenz aufgrund der längeren Strecke und des Verkehrs naturgemäß geringer als auf der Roten Linie. Wir haben Ihr Feedback direkt an unser Betriebsteam in Málaga weitergeleitet, um die Genauigkeit des Live-Trackings und die Einhaltung der Fahrpläne zu verbessern.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu schreiben. Wir hoffen, Sie geben uns bei Ihrem nächsten Besuch in Málaga noch einmal die Chance, Sie von unserem Service zu überzeugen.
Mit freundlichen Grüßen,
Ihr City Sightseeing Málaga Team Hop-On Hop-Off Bus + Entry to Museums
J
JuliaA_L
September 9, 2026
Avoid the green line
Poor communication on board. We transferred to the green line. No headphones worked when I inquired, responded there is no audio. Driver seamed angry. Drove very fast. Red line was fine and operator’s helpful.
事業者からの返答
Julia, thank you for telling us and we’re really sorry about that switch to the Green Line.
Quick heads up for future explorers reading too: our Green Line in Málaga is a scenic shuttle with no audio guide on board, unlike the Red Line which has full commentary and our crew on hand.
That should have been explained clearly before you transferred, not when you were already looking for headphones.
And a rushed, grumpy ride is never okay. We’re having a word with the team about driving style and guest communication. We want chill coastal vibes, not fast & furious.
Really glad the Red Line crew looked after you, though. Thanks for the honest feedback as it helps us get it right.
Team Málaga
B
barneyc28
September 2, 2026
Don’t hop on the Hop on Hop off the red bus tour in Malaga.
Tour started well with good commentary. After about 3 stops there was commentary for at least 90 minutes. There was only Spanish music.
Complete waste of time and money.
If you have any sense don’t go near it.
2人が参考になったと回答
事業者からの返答
Dear Barney, thank you for taking the time to share your feedback and we are very sorry to hear about your experience. This is absolutely not the standard we want to offer.
What you describe about the commentary stopping after about 3 stops and only hearing Spanish music for 90 minutes is not right at all.
Each bus is equipped with multilingual commentary and it should work for the whole tour.
It sounds like there was a technical issue with the audio system on that bus and we sincerely apologize that it wasn't fixed during your tour. It was a complete waste of your time and money and we understand your frustration.
Could you please send us an email to info@city-sightseeing.es with the date, approximate time of your tour and a photo of your ticket if you have it?
We would like to check what happened on that bus and find a fair solution for you.
Thank you again for letting us know, it really helps us improve.
Kind regards,
Your City Sightseeing Málaga Team
M
maxf300
August 31, 2026
Low performance for a high price
The salesperson at the train station said that with the €30 ticket, you could use three lines. However, one of the three lines was not in operation at all, and the remaining two lines were combined into one line, so there was only one line to use. The salesperson had also claimed that the round trip on one line would take an hour and a half and the other line would take about 40 minutes. In fact, the entire round trip only took about 1 hour. That is much too short for the high price of €30 per person. I would like to have the fare at least partially refunded.
2人が参考になったと回答
事業者からの返答
Hallo Max, vielen herzlichen Dank für dein ehrliches und ausführliches Feedback. Es tut uns sehr leid zu hören, dass deine Erfahrung nicht dem entsprochen hat, was wir uns für dich gewünscht hätten.
Gerne möchten wir das kurz für dich einordnen: Bei uns gibt es 3 offizielle Linien. Die Rote Linie hat eine Dauer von 77 Minuten und die anderen beiden Linien dauern jeweils ca. 60 Minuten. Die komplette Tour ist also normalerweise deutlich länger als 1 Stunde. Es kann aber an manchen Tagen zu kurzfristigen Anpassungen im Service kommen, zum Beispiel wegen Verkehr, Veranstaltungen in der Stadt oder organisatorischen Gründen, wodurch Linien zusammengelegt werden müssen.
Was die Information am Bahnhof angeht, arbeiten wir mit verschiedenen offiziellen Verkaufsstellen zusammen. Wir werden mit allen Kollegen noch einmal sprechen, um sicherzustellen, dass die Informationen zur Dauer und zu den Linien immer so aktuell und klar wie möglich kommuniziert werden.
Deinen Wunsch nach einer Teil-Erstattung können wir gut nachvollziehen. Damit unser Kundenservice das für dich prüfen kann, könntest du uns bitte eine kurze E-Mail an info@city-sightseeing.es schicken mit:
Name auf der Buchung
Datum und Uhrzeit des Kaufs
Foto deines Tickets / der Quittung
Wir melden uns dann so schnell wie möglich bei dir, um gemeinsam eine faire Lösung zu finden.
Vielen Dank nochmals, dass du uns darauf aufmerksam gemacht hast, das hilft uns wirklich besser zu werden.
Herzliche Grüße
Dein Team von City Sightseeing Málaga
K
Kim_B
August 12, 2026
This is an excellent way...
This is an excellent way to get your bearings around the city on your first day. I travelled the whole route and then walked back to the things I wanted to spend longer at.
事業者からの返答
Thank you so much Kim for your wonderful review!
We’re delighted to hear that our City Sightseeing Málaga Hop-On Hop-Off bus tour was a great way to get your bearings and discover the city on your first day. Travelling the full route before returning to explore your favourite places in more detail is one of the best ways to make the most of a visit to Málaga.
We’re pleased that you enjoyed this flexible and convenient way to experience the city’s main attractions and museums. We hope to welcome you back soon for more unforgettable sightseeing experiences in Málaga!
S
Sightseer62716168038
August 11, 2026
Malaga city sightseeing
Terrible experience with city sightseeing Malaga ! I purchased the 48 hour bus ,boat, museum’s & cave tickets online for myself & my daughter at a cost of £87.42 what a big mistake that was ! We got on the bus & validated our tick for our 1st & only journey at botanic gardens, it took us to the bus station where we were told to get off the bus no other information given only the driver yelling 3 at us I had to lift an information leaflet myself on the way off the bus hadn’t a clue what was happening ! We tried to find our way to the stop for the red service couldn’t find it so made our own way to the information kiosk at the marina to get help & book our tickets for the cave trip. The lady there was very helpful but told us that the boat was not fixed & would not be operational the next day for these trips, city sightseeing why put on your website that the boat would be operational on the 30th when it clearly wasn’t !! Totally fed up by this stage so tickets were used other that that one journey from the botanic gardens to the station. I phoned, emailed & messaged got replies asking for information which was given & eventually they agreed to give a partial refund of £13.74 which is just an insult they may as well not have bothered. I will never use again & don’t usually give bad reviews but was so disappointed as I have used their services before & not had any problems.
2人が参考になったと回答
事業者からの返答
Thank you for taking the time to share such detailed feedback. We are truly sorry that your experience with City Sightseeing Málaga did not meet your expectations, especially as you had used our services previously and had a positive experience.
We understand your frustration regarding the information provided during your first journey, the difficulty locating the Red Route, and particularly the boat service not operating as expected. We also appreciate your comments about the communication and assistance you received while trying to organise your visit. We will share this feedback with the local Málaga team, as clear information and a smooth Hop-On Hop-Off sightseeing experience are extremely important to us.
We are pleased, however, that the member of our team at the Marina was able to assist you, and we are sorry that the partial refund offered did not leave you feeling that your concerns had been adequately addressed.
We genuinely value your previous support of City Sightseeing Málaga and regret that this visit left you disappointed. Your feedback helps us identify areas where we need to improve our service and communication for future visitors. We hope that, despite this experience, we may have the opportunity to restore your confidence in City Sightseeing in the future.
L
lisadP2097WQ
August 11, 2026
Hop On Hop Off - best way to get acquainted
Always a great way to get a lay of the land in a new country. We took the red line for this tour and loved every minute of it. They provide you with earphones to plug in and listen to the sights you’re seeing in your language. The schedule was a bit inconsistent but it didn’t negatively impact us. This tour included two museum passes and two other routes (blue and green). Definitely great value for the money and gives a great photo vantage point of some beautiful sights.
事業者からの返答
Thank you so much Lisa for your detailed review!
We’re delighted to hear that you enjoyed exploring Málaga with City Sightseeing and that the Red Route gave you a great introduction to the city. It’s wonderful to know you appreciated the multilingual audio commentary and the different perspectives of Málaga’s beautiful sights from our Hop-On Hop-Off sightseeing bus.
We’re also pleased that you found the combination of the Red, Blue and Green Routes together with the two museum admissions to be great value for money. This is a fantastic way to discover Málaga’s highlights while adding some cultural visits to your sightseeing experience.
Thank you as well for your feedback regarding the schedule. We’re always working to improve the service and provide a smooth experience for our visitors. We hope to welcome you back to Málaga on your next trip!
9
962martynb
August 9, 2026
Good Consistent Reliable
The usual citysightseeing experience round the city covering all the important facts and locations. The Malaga one offered another route out to the botanical gardens. The place is stunning and as reliable as always the sightseeing bus had buses go past stops at 20min intervals
D
diromu
August 6, 2026
Avoid
Having used this company for several other open top tours in other cities we were looking forward to a tour of Malaga and booked direct. We were incredibly disappointed.
We waited for around half an hour at the stop by the station and nothing came. The time given on the bus stop suggested we might have a bit of a wait so we went into the station. In the station the member of staff told us that they were not running until 1pm on that day which wouldn’t have left us much time and was not as advertised. We were told to have a coffee in the station and then come back for 1pm. We sat in the station for 1.5 hours and headed back outside for 12.30, just missing a bus. We asked a member of staff about this who was rude and unhelpful. We asked when the next would be and was told “30 minutes, or it could be 20, who knows?”
We got on the next bus to arrive. The audio commentary worked, but was not synced with the route - for example, being told to look to the right when there was nothing there, or being told to prepare to go through a tunnel that we had gone through five minutes before.
We would absolutely not recommend this due to:
- poor attitude and communication of staff
- buses that run whenever they want, rather than to a schedule
- poor commentary
- changes to routes without warning or info.
1人が参考になったと回答
事業者からの返答
We’re very sorry to hear that your experience in Malaga did not meet your expectations. We sincerely apologize for the confusion regarding the service times, the information provided by our staff, and the issues with the audio commentary.
We understand how frustrating this must have been, especially after waiting for the bus and planning your day around the tour.
We appreciate you sharing these detailed comments. We will forward your feedback to the local team so that the points raised can be reviewed and addressed.
B
bbac1234
August 5, 2026
Hop on and hop off bus.
Was great sitting on the top deck of the bus seeing the sights of Malaga on a beautiful hot day!!
事業者からの返答
Thank you so much for your lovely review! 😊☀️
We’re delighted to hear that you enjoyed seeing the sights of **Malaga from the top deck** on such a beautiful day. 🚌✨
We hope to welcome you back soon for another great City Sightseeing experience! ❤️
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