Do not waste your day on this lack of service
Awful! We wasted so much of our precious one day in this beautiful city standing waiting for a ‘train’ to come. When they did they were full. We were so upset to have bought into this nonsense service but more that we regretfully lost our time there. I strongly feel that the city of Granada should not permit this service to operate as so many people have had their day and impression of the city ruined.
I would advise taking a taxi tour, or taking the public mini buses that zip along cheaply and reliably with lovely drivers!
don't even bother
Hard to find the unmarked pickup locations, infrequent service. Paid for this and never got to use it, ended up paying for a city bus and wasting the train ticket. If they had a pamphlet / maps / markings for locations I did not find them.
Granada hop on hop off
I would recommend everyone to get your ticket at Granada as you charged me a lot of money compared to what they are charging here
事業者からの返答
Thank you for sharing your feedback. We’re sorry to hear that you felt the price was higher than expected.
Our prices may differ from tickets purchased directly in Granada due to differences in booking channels and service arrangements. We understand that value for money is important and appreciate you sharing your perspective with future travelers.
Thank you for choosing our service, and we appreciate the opportunity to take your feedback into consideration.
Average
Not recommended for people with back problems!!!
Nice walk through the city to the Alhambra Gardens.
It is impossible to get on and off as you please, because if the train is full (and that was the case for us) you stay on board. Or you get off at the risk that the next one will be full
事業者からの返答
Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux que vous ayez apprécié la balade à travers Grenade et les environs des jardins de l’Alhambra.
Nous sommes toutefois désolés d’apprendre que le confort du trajet et la difficulté à monter et descendre librement lorsque le train est complet ont nui à votre expérience. Nous comprenons que cela puisse être particulièrement contraignant pour les personnes souffrant de problèmes de dos.
Nous vous remercions pour ces remarques, que nous transmettrons à l’équipe concernée afin d’améliorer l’information communiquée aux futurs voyageurs. Merci encore pour votre retour.
Waste of time.
Don’t bother with this trip, very disappointing. Travel through the smelly backstreets to a variety of sights but never get a clear view of them. Passengers are crammed in to bench seats in the carriages. Four adults on each bench seat whether or not they are dealing with average sized adults or obese adults, making for a very uncomfortable journey in some cases. No handrails or seatbelts to give a bit of security if you are crammed against the door worried it might accidentally open. At each stop more people are crammed in and the engine pulling the carriages seemed to struggle to get going again.
事業者からの返答
Thank you for taking the time to share your feedback. We’re sorry to hear that the tour did not meet your expectations, particularly regarding the seating comfort and overall experience during the journey.
We understand your concerns about the carriage seating, boarding at stops, and the level of comfort when the train becomes busy. We also appreciate your comments regarding visibility of the sights and the vehicle’s movement. We will share this feedback with the relevant team for further review.
We regret that your experience was disappointing and appreciate you bringing these concerns to our attention.
Disorganized Service and Complete Lack of Comfort – Avoid
Rating: 0/5
We booked our tickets for the Granada City Tour train online, and the booking details clearly stated that all we needed to do was present the QR code upon boarding. Unfortunately, what followed was an exceptionally frustrating and poorly managed experience.
We waited near Stop 5 (the Cathedral) for half an hour. A bit further down from the stop, a staff member was talking to a group of people, but there was no clear indication or direction that this was where the line actually formed. When we spoke to the representative, we were told the next train would arrive in 20 minutes. We patiently waited in the shade nearby to stay out of the heat.
When the train finally arrived, the staff member, Andrea, flatly denied us boarding, claiming we didn't have tickets. We repeatedly explained that we had purchased them online and had the valid QR codes ready to scan, but her response was completely unhelpful and dismissive, asserting, "What do you want me to do?"
After watching the train leave without us, we expressed our frustration. Only then did she mention she could print physical tickets for us so we could board the next train. Despite having a radio on hand, she had no idea when that next train would actually arrive. We were forced to wait another half an hour, and when it finally showed up, there were only four spaces left—we only managed to get on by pure luck.
The ride itself was just as disappointing as the customer service. The vehicle felt like an old milk float with virtually no legroom, offering a ride quality akin to being crammed into a cattle truck. Bouncing over Granada's constant speed bumps made the trip genuinely painful and uncomfortable.
Between the dreadful organization, unhelpful staff, and rigid, uncomfortable vehicles, this tour was a total waste of time and money. I strongly recommend exploring Granada on foot or using local transit instead.
事業者からの返答
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the difficulties you experienced during your visit to Granada City Tour.
We sincerely apologize for the confusion at the boarding point and the inconvenience caused by having to wait for another train. We understand how frustrating this must have been, especially in the heat, and we regret that the communication regarding the QR tickets and boarding procedure was not clear.
We’re also sorry that the comfort of the vehicle did not meet your expectations. Your comments regarding the seating, ride comfort, and overall organization have been noted and will be shared with the relevant team for review.
We appreciate you bringing these issues to our attention, as feedback like yours helps us identify areas where the experience and communication can be improved.