ローマ市内へのプライベート空港送迎

Dear Mr/Ms davidvY2125GA, We sincerely apologize for the distressing experience you had and are truly sorry to hear that you felt stranded at the airport following your flight delay. We understand how stressful and frustrating it can be to arrive at your destination only to face uncertainty about your transportation, especially after a long journey. We deeply regret that our service did not meet your expectations and that you were left feeling unsupported during this situation. At TravelThru, we understand the importance of reliable communication and proper assistance, particularly when unexpected flight delays affect travel arrangements. We recognize how important it is for our customers to feel reassured and supported throughout the pickup process. We take your feedback very seriously and would appreciate the opportunity to investigate what happened, including the communication surrounding your flight delay and the arrangements made for your pickup. If you could kindly contact our team at npu@travelthru.com and provide your booking details, we will review the case with the relevant team and supplier to better understand the circumstances and determine the appropriate next steps. Once again, please accept our sincere apologies for the inconvenience and frustration you experienced. We regret that we did not provide the smooth and dependable service you expected, and we appreciate you bringing this matter to our attention. Best regards, Logan Quality Assurance Team TravelThru

Dear Mr/Ms FarAway54597830660, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such a positive experience with our driver. We are especially pleased to know that you appreciated his excellent attitude, politeness, and patience. We understand that luggage arrangements can sometimes take a little longer than expected, so we are happy that our driver was understanding and waited patiently to ensure you could complete your journey comfortably and without unnecessary pressure. Your kind words are greatly appreciated and will certainly be shared with our driver and the rest of our team. Feedback like yours is a wonderful encouragement for us to continue providing professional, courteous, and guest-focused service to every customer. Thank you once again for choosing TravelThru and for sharing your experience with us. We truly appreciate your support and hope to have the pleasure of welcoming you again on your next journey. Best regards, Logan Quality Assurance Team TravelThru

Beste meneer/mevrouw Voyage783313, Hartelijk dank dat u de tijd heeft genomen om uw positieve feedback met ons te delen. We zijn erg blij om te horen dat u tevreden was over onze service en dat de communicatie zo goed is verlopen. Een duidelijke en vlotte communicatie is voor ons erg belangrijk, zodat iedere reis zo soepel en zorgeloos mogelijk verloopt. Het is dan ook geweldig om te weten dat u onze service als perfect heeft ervaren. Uw vriendelijke woorden worden uiteraard gedeeld met onze chauffeur en ons hele team. Uw feedback is een mooie aanmoediging voor ons om onze professionele, betrouwbare en klantgerichte service voor al onze gasten te blijven bieden. Nogmaals hartelijk dank voor uw vertrouwen en voor het kiezen van TravelThru. We hopen u in de toekomst opnieuw van dienst te mogen zijn. Met vriendelijke groet, Logan Team Kwaliteitsborging TravelThru

Dear Mr/Ms lisawY1052YP, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such a smooth experience with our service and that you enjoyed the journey. Providing a seamless, comfortable, and stress-free transfer is always one of our main priorities, so it is great to know that everything went well and that you were happy with the drive. Your kind words are greatly appreciated and will certainly be shared with our driver and the rest of our team. Feedback like yours is a wonderful encouragement for us to continue providing reliable, professional, and high-quality service to all our guests. Thank you once again for choosing TravelThru and for sharing your positive experience with us. We truly appreciate your support and hope to have the pleasure of welcoming you again on your next journey. Best regards, Logan Quality Assurance Team TravelThru

Prezado(a) Senhor(a) rayssap245, Lamentamos sinceramente saber que sua experiência com o nosso serviço foi tão frustrante. Entendemos perfeitamente a sua insatisfação, especialmente porque você estava aguardando a chegada das suas bagagens e, ao mesmo tempo, mantinha o motorista informado sobre a situação. De acordo com as informações compartilhadas, seu voo chegou às 11h20 e o motorista deixou o local por volta das 12h20. Ainda assim, reconhecemos que situações relacionadas à retirada de bagagem podem causar atrasos e que a comunicação entre o passageiro e o motorista é fundamental para que possamos oferecer a assistência adequada durante esse período. Também sentimos muito por você ter solicitado o envio de outro veículo ou um reembolso e não ter recebido o suporte esperado. Esse certamente não é o nível de atendimento que desejamos oferecer aos nossos clientes. Vamos levar o seu feedback a sério e utilizá-lo para revisar o atendimento e a comunicação envolvidos nesse caso. Gostaríamos de ter a oportunidade de analisar o ocorrido com mais detalhes e verificar o que aconteceu desde o momento em que você informou o motorista até a finalização do serviço. Pedimos, por favor, que entre em contato conosco pelo e-mail npu@travelthru.com, informando os dados da sua reserva, para que nossa equipe possa investigar o caso e prestar o devido esclarecimento. Atenciosamente, Logan Equipe de Garantia de Qualidade TravelThru

Dear Mr/Ms Quest49036341555, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you had a very smooth experience and were satisfied with the communication from both our team and the driver. We are especially pleased that the instructions provided were clear and helpful throughout your journey. It is also wonderful to know that you found the vehicle clean and comfortable. Providing a safe, pleasant, and stress-free journey is one of our main priorities, and your kind words are greatly appreciated. Thank you as well for your helpful suggestion regarding providing water for passengers. We truly value this type of constructive feedback, and we will share your suggestion with our team as we continue looking for ways to improve and enhance the overall passenger experience. Most importantly, we are very happy to hear that you would choose our service again. Your trust and recommendation mean a great deal to us, and we look forward to welcoming you again on your next journey. Best regards, Logan Quality Assurance Team TravelThru

Dear Mr/Ms L2033PMtinah, Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you were satisfied with the communication and found the meeting process easy and convenient. We understand that clear communication and straightforward pickup instructions are especially important when arriving at an airport or an unfamiliar destination. Our team always aims to provide timely information and clear guidance so that our guests can meet their driver smoothly and without unnecessary stress. It is wonderful to know that everything worked well for you. Your kind feedback is greatly appreciated and will certainly be shared with our team as encouragement to continue providing reliable, efficient, and well-organized service. Thank you once again for choosing our service and for sharing your experience with us. We hope to have the pleasure of welcoming you again on your next journey. Best regards, Logan Quality Assurance Team TravelThru

Cher Monsieur/Madame ppaudav, Merci beaucoup d’avoir pris le temps de partager votre retour avec nous. Nous sommes ravis de savoir que vous avez effectué votre réservation directement via Booking.com et que vous avez choisi TravelThru pour votre transfert. Nous espérons que votre expérience avec notre service a été à la hauteur de vos attentes et que votre trajet s’est déroulé dans les meilleures conditions. Merci encore pour votre confiance et pour avoir choisi TravelThru. Nous espérons avoir le plaisir de vous accompagner à nouveau lors de vos prochains voyages. Cordialement, Logan Équipe Assurance Qualité TravelThru

Gentile Sig./Sig.ra ViaggiaAdB, Ci dispiace sinceramente sapere che il Suo autista non era presente all’orario previsto. Comprendiamo quanto possa essere frustrante e stressante dover attendere il proprio trasferimento, soprattutto quando si è in viaggio. Ci scusiamo per l’inconveniente e per il disagio che questa situazione potrebbe averLe causato. La puntualità e la presenza del conducente all’orario concordato sono aspetti fondamentali del nostro servizio, e ci dispiace che questa volta non siamo riusciti a soddisfare le Sue aspettative. Se non ha ancora ricevuto assistenza per questa situazione, La invitiamo a contattarci all’indirizzo npu@travelthru.com, indicando i dettagli della Sua prenotazione. Il nostro team sarà lieto di verificare quanto accaduto e di assisterLa nel modo più appropriato possibile. La ringraziamo per aver portato questo problema alla nostra attenzione. Prendiamo seriamente il Suo feedback e lo utilizzeremo per migliorare ulteriormente il nostro servizio. Cordiali saluti, Logan Team di Controllo Qualità TravelThru

Dear Mr/Ms Gary_H, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this caused at the beginning of your vacation. We understand how upsetting it must have been after a long flight to find that your transfer was no longer available while you were still waiting for your checked luggage and clearing customs. We appreciate that this resulted in additional stress and unexpected transportation arrangements, which is certainly not the experience we aim to provide. We take comments like yours very seriously and would like the opportunity to investigate what happened. To enable our team to review your booking, including the pickup timeline and communication with our local service partner, please kindly send your booking ID and any relevant details to npu@travelthru.com. Our team will carefully investigate the matter and work toward an appropriate resolution. Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to address your concerns. Best regards, Logan Quality Assurance Team TravelThru