ロスカボス空港からのプライベート往復送迎

Dear Tina, thank you for your comments, and we do understand the problem is to have to worry about it, unfortunately the platform as it currently is, wont let us put the hotels with pricing, that will be the perfect solution and not to have the client trying to figure it out what zone your hotel is located at. We know you are not familiar with the area and that can represent a problem, we try to make the information as clear as possible but still a problem when you are not familiar with the area, hopefully in a near future we will be able to put all hotels with the pricing specifying per hotel not per zone, as it is at this time. Sorry and sincerely hope to welcome you again in a near future. All the very best

Thank you, we sincerely appreciate your comment and I will let Luis know about it. Sincerely hope to welcome you again in a near future. All the best.

We do not provide the service as it was explained to you, the booking / reservation you made was for San Jose del Cabo area and your hotel it is located in Cabo San Lucas area, there is about 20 mile distance difference between the 2 towns and of course there is a price difference. We do like to provide service to our clients, but we do not like to receive threats of making a charge back after providing the service or as you again mentioned here, we are scams, which we are not, I tried to explain to you, the difference between San Jose and San Lucas but it was not possible trying to talk to you, we reserve the right to provide service, to customers to give us the same respect we are giving, in the booking information we are very clear in WHAT TO EXPECT - reads: Los Cabos transportation options are divided in 4 different areas, when booking your service see the direction or your hotel location and make sure you are choosing the right transportation option based on your hotel. Below you will find the hotel zones and hotel names pointed to the right hotel zone option... and then are the Zones and some examples of Hotels belonging to that zone area. Again you booked San Jose and you were expecting us to take to San Lucas with the same price and when I explained that, I received a lot of rudeness and bad words, calling me names, and you decided not to pay and cancel the booking, we do not cancel it you did.

Thank you so much for the kind review! We truly value your opinion and appreciate you taking the time to share your experience. Knowing that our guests are happy is exactly what motivates us to keep working hard every day. Kindest regards from the whole team here in Los Cabos—we can’t wait to serve you again soon!

Thank you, we sincerely appreciate a lot your kind comment, it is truly a pleasure to be able to assist our customers in destination. Looking forward to welcome you again in a near future. All the very best.

Dear Yonas, hotel pick up and service it is scheduled according to the information we received, and as per information received you mentioned departing on a flight leaving at 12:35 pm and taking that information into consideration is that we assign hotel pick up. We sent you this information on August 27 and never received a reply or change from you until the departure date. This is the information we sent "Dear Yonas, Welcome to Los Cabos!! Hope you are having a great time! Your scheduled pick-up time for departure will be at 9:35 AM at the bellboy booth of Garza Blanca on August 30th. Please ensure you are ready with your luggage and completed hotel check-out. The pick-up time has been carefully planned, taking into account distance, traffic, and there is a construction going on in the highway that is causing traffic and delays to get to airport. For international flights, airlines request that passengers arrive at least 2 hours prior to departure. Should any changes be necessary, we kindly ask that they be made at least 1 day in advance by 2:00 PM. If you have any questions or comments, please don’t hesitate to let us know. It would be our pleasure to assist you. Wishing you a pleasant day and a safe, enjoyable trip! Jacqueline Baleon Aug 27, 2025 at 06:08 AM

Kindest regards. Sorry for the inconvenience but we tried for more than 10 days to get a response from you with no answer, we advised you that the reservation was for a hotel in San Jose del Cabo, and the information you sent was for a Hotel in Cabo San Lucas, that there was a rate difference, as there are two different towns with more than 30 minutes difference apart, and we do not received a response, we advised you with plenty of time, and tried several times by email and message, with no response, the reason why the service was cancelled, as we do not have guarantee from you that the rate difference will be paid, but again we advised you with plenty of time and as of today no response was received.

Kindest regards from Los Cabos, we thank you for the booking and as mentioned before, your hotel pick up was confirmed and sent by message same as arrival instructions, again we are sorry for the confusion and that you missed the information. All the best.