I booked a full 4 hour Athens tour, we were given a 15 minute bus ride, we saw nothing, then to the acropolis and at 10, my tour is over, exactly 2 hours, half of what I booked, I tried to get customer service and so far I have not been answered.
事業者からの返答
Dear Estafa,
Thank you for your feedback. We’re sorry to hear the tour felt shorter than you anticipated. The itinerary is designed to run for approximately 3.5 hours, but on this occasion, the city tour was completed more quickly than usual due to exceptionally light traffic, and the pace at the Acropolis was also faster than expected. While this allowed for a smoother flow and minimal waiting, we understand it may have felt brief, and we will review the experience to ensure the timing feels balanced and fulfilling for all our guests.
best regards
S
Santiago_P
August 15, 2022 · via Viator
Don’t Book
Its a 70 people tour. It only includes tickets to the Acropolis, everything else you have to pay. Extremely expensive, considering its to be shared among 70 people. Tour said it started 8 30 am, we were in the lobby waiting at 8 15, and they had already left us. We had to go to the agency on a taxi and the lady at the agency was extremely rude.
A
arabella170992
May 3, 2019 · via Tripadvisor
Dream place, the guide is missing
The explanations of the guide were very very good, the data I gave were very interesting but his attitude a little angry almost all the time was somewhat uncomfortable.
I know we were in a bad season because all the places we visited were very crowded, however it does not take away the beauty of the place, Athens is shocking, beautiful!!!
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事業者からの返答
Dear Guest,
Thank you so much for your precious time to send us your review and for ranking our tour with 4 stars.
I am very pleased to hear from you that the explanations of the guide were really good and the data provided by him very interesting and also how stunning you found our city. I feel very sorry for your second comment but please note that we always make an effort to hire the most experienced, skillful and polite guides the market has to offer since we fully understand their key role to your overall experience.
I hope to get the chance to welcome you back in Greece soon and I always remain at your service.
Kindest Regards,
Dimitris Bistolas | Managing Director
R
Ramiro S
September 29, 2017 · via Viator
We felt the guide was very unhappy and...
<p>We felt the guide was very unhappy and did not enjoy her work at all. This shouldn't be a concern, but she was not friendly with questions from the group. She always said, I already told you that... and after making lots of faces she sometimes decided to repeat, some other times she didn't do it.</p>
