This is a SCAM!!! They never showed up to pick me up! They were supposed to pick me up from my hotel at 8:30. I waited at the entrance from 8:20 until 9:45 and they NEVER SHOWED UP!!! They did not reply to my messages, they never wrote me before or after the supposed tour, and now i am waiting for Viator to solve the issue and refund me, but apparently the tour company is not replying to their email either! Total SCAM!!!
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Chris_M
January 2, 2026 · via Viator
Fun tour; our pickup was...
Fun tour; our pickup was an hour late without communication but we did get going finally. Could have ditched the 2 stops for shopping. It would be best of the Frida Kahlo tickets were included in the tour and ditched the shopping. We had a fun group and we were glad we went!
5
550akumar
December 23, 2025 · via Tripadvisor
Poor communication and contact channels do not work
One person in my party wasn’t feeling well, so I tried to reach tour operator through sending a message as well as calling them on provided phone number. Both were unsuccessful in getting any response. Phone calls went to a place with instructions in Spanish and the options provided were useless, eventually disconnecting the call.
1人が参考になったと回答
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Clara_M
November 30, 2025 · via Viator
Great tour and guide to Coyoacán and Xochimilco!
Great tour of Coyoacán and Xochimilco! Could have skipped the university tour but it was nice to learn about it.
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Manuel_R
November 24, 2025 · via Viator
There is no worse!
I already requested a refund. They didn't show up at the hotel for the pickup. Lack of professionalism. The local partner did not answer the calls, answered WhatsApp or answered the phone!
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Kara_S
November 9, 2025 · via Viator
Na
You all never picked us up and let us know an hour late that the transportation had broken down. We canceled.
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Smayel_A
August 31, 2025 · via Viator
The worst tour guide...
The worst tour guide ever,
I waited at the pick up point for than half an hour and no one showed or came to pick me up. They have wasted my time.
Will cancel the other packages I have booked with them
So bad 👎🏻👎🏻👎🏻
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TrinidadJr_P
April 9, 2025 · via Viator
Great!
This was a great experience. Julio, our tour guide was absolutely amazing. He was very dedicated and detailed about everything.
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erinnE2898XY
December 30, 2024 · via Tripadvisor
Not as advertised
Unfortunately, the tour was not as expected and we had many hours in the van. It took nearly two hours to pick up all passengers in the morning (from 8:30-10:10am) before we journeyed North. We were taken to a jewelry shop that was not described in the tour. This added close to an hour of traffic and an unwanted stop in the wrong direction from the described tour.
When we arrived at University to see the Diego Rivera mural we saw a small mural outside the gate; not the large beautiful one advertised by the tour group. The university was closed for holiday so we could not see the more famous mural; we were not told this ahead of time.
The boat ride was enjoyable and the best part of the tour.
We ended up leaving by Uber early because the tour was already 7hours and we were not yet at Frida Kahlo’s home.
I do not recommend this tour.
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Gulhan_U
December 28, 2024 · via Viator
Waste of time and money.
Nothing good. Bad organization started with the pick up. I was picked up at 8:15 and the tour started not before 10:00. I had to stay in the bus all the time. For some reason we had to wait for some passengers. We had to visit first thing in the morning a silver workshop for which I had no interest at all. Frida Kahlo part is only for 5 minutes for taking photos from the outside. So the title of the tour is misleading. Don’t have any illusions of visiting the museum. When we arrived at Xochimilco our boat was not reserved. We were offered the alternatives of waiting for at least 30 minutes or cancel the tour. When we asked whether we would be reimbursed the guide told us to contact the agency. I came back to my hotel after 9 hours, exhausted and regretted for taking this tour.
1人が参考になったと回答
Mexico Cityの類似ツアーを比較
最安値: Xochimilco, Coyoacan and Frida Kahlo with Optional Lunch — $40
最高評価: Balloon flight + Breakfast in cave + Pyramids + Pick up CDMX. — 4.9 (8,026 件のレビュー)
最短: Teotihuacan pyramids morning or afternoon without tourist traps — 5h 30分