フリーダ・カーロ美術館の優先入場チケット

Be careful that Viator doesn't cancel your tour at the last minute, reassign you to a different time, and then send you tickets for yet a third time.

I was requesting the tickets 10 days in advance and they sent them the same day. Regarding the visit: Since I had requested a time change, I could not plan that day in advance, waiting for a response. The local operator did not respond to my requests and questions. The support agents were very kind and tried to help me.

Terrible, they did not respect the reserved and paid time. They sent tickets with a different time. We had to modify an entire itinerary.

Never got into the museum as Viator messed up the booking and sent us to the wrong address. So we arrived late and as a result were not allowed in. Very disappointing

Beware. Buy your tickets through the Musuem website. Bought a 10 AM ticket that was later re-issued at 4 PM and then when the confirmation came through it moved to 4:45. Read all the reviews about these Skip the line vendors. Total rip off.

VERY unreliable tour operator. We booked weeks in advance and they canceled a day before our tour with no explanation. Kimds ruined a day of our vacation. AVOID this company.

I booked this tour on the wrong date and politely asked them to reschedule and they ignored me and took my money. For this level of customer service, avoid these folks at all costs.

Do not use this vendor. This vendor will contact you (if you're lucky and paying attention to a last minute email) and change your confirmed time and move you to an end of day appointment time. If you don't accept the time, they simply cancel your confirmed reservation and do not work with you to get another time that will work for you. It's impossible to get tickets to Frida at the last minute. Terrible vendor. Do not use.

There were no tickets! It took several calls to get a refund!

I would like to provide feedback regarding my recent booking experience for the Frida Kahlo Museum. I specifically intended to purchase admission for "Sunday", as I was only visiting Mexico City through "Monday". I took care to select the correct date during the booking process. Unfortunately, I later discovered that my confirmed ticket reflected "Tuesday", making it impossible for me to attend before returning home. I understand and respect that tickets are generally non-refundable. However, I was disappointed that there was no opportunity to correct what appears to have been an unintended booking discrepancy, especially given my travel schedule and the fact that I discovered the issue while already in Mexico. As someone who values museums and cultural institutions, I believe experiences like this are opportunities to strengthen trust with visitors. A one-time accommodation, such as honoring the ticket on the intended day or offering a credit, would have made a significant difference and reflected the spirit of customer service that many travelers remember long after their visit. While I was unable to experience the museum during this trip, I hope you will consider reviewing this situation and any opportunities to improve the booking process so future visitors can have greater confidence that the date they select is the date they receive. Thank you for your time and consideration. I appreciate the important work your museum does in preserving Frida Kahlo's legacy, and I hope to visit on a future trip under better circumstances.