The trip was advertised as 9am start. We organised area for pickup. The operator did not tell us the night before that pickup was at 740am. Received Whatsapp messages when it was too late to make it on time (20 mins beforehand). Called operator on Whatsapp and they said a mistake had been made and to apply for refund. Sent email to TripAdvisor and they said we had been told of time for pickup, but no evidence of this. They were quite rude. We ended up paying for a taxi to go to forest by ourselves.
Hello, Thank you for your feedback. We regret that you did not have the experience you expected. All our pickup times are communicated in advance through official communication channels, such as WhatsApp and the app. We apologize for the confusion with the pickup time and understand that the situation was inconvenient. We are constantly working to improve our communication with customers and ensure that all details are clear for a smooth experience. We will forward your comments to the operational team to help prevent similar issues in the future. Thank you for sharing your experience, and we remain available for any further questions or clarifications.
