Newton was a great guide! Loved the Botanical Garden, so beautiful and interesting. The forest was great
事業者からの返答
Dear Guest,
Thank you for sharing your experience with us! We are delighted to hear that you enjoyed exploring the Botanical Garden and Tijuca Forest, and that Newton made your tour even more enjoyable. We truly appreciate your kind words and hope to have the pleasure of welcoming you again on your next visit to Rio de Janeiro.
H
H3558AIjohnl
August 24, 2026 · via Tripadvisor
Thank you Pedro and Claudio
Pedro and Claudio were awesome!! We truly enjoyed our tour. They were so knowledgeable and friendly. They made our tour fun!! Many thanks- we highly recommend!
事業者からの返答
Dear Traveler,
Thank you for sharing your experience. We’re delighted to know that the tour was fun and that our guide and driver contributed with their friendliness and knowledge. They will be happy to receive your compliments. We truly appreciate your recommendation!
W
W8451QQcassandrac
August 7, 2026 · via Tripadvisor
Wonderful!
It was a great walkthrough of the garden and jungle. A lot of wildlife was seen and there were many opportunities to take pictures and see views. The tour guide was very knowledgeable too.
事業者からの返答
Dear Cassandra,
Thank you for sharing your experience. We're delighted to hear that you enjoyed exploring the Botanical Garden and the Tijuca Forest. It's especially rewarding to know that your guide's knowledge helped make the experience even more interesting and enjoyable. We truly appreciate your kind feedback.
Thank you for choosing to explore Rio's natural beauty with us, and we hope to welcome you again on a future adventure!
C
C2391HVmattg
July 29, 2026 · via Tripadvisor
Great personalized tour
I was traveling solo and had a great experience in a small group (two other guests). Our guide was knowledgable and very friendly -- was great at responding to our questions and requests. Helpful with taking pictures for a solo traveler!
事業者からの返答
Dear Matt,
Thank you for sharing your experience.It's wonderful to know that your guide was knowledgeable, friendly, and attentive to your questions and requests throughout the tour. We're especially pleased that they helped capture special moments along the way, making the experience even more enjoyable for a solo traveler. Thank you for choosing to explore Rio with us. We hope to welcome you again on a future adventure!
I
izero2026
April 27, 2026 · via Tripadvisor
Amazing sights, awesome guide (Pedro)!
Pedro was an amazing guide! The trip started with Pedro picking us up from our hotel, then going to the Botanical Garden, which was fantastic. We went through this quite quickly, as we told Pedro we wanted to spend more time in the national park rainforest. He took us two several waterfalls and, upon our request, took us through a number of hiking trails, including to an amazing cave in the forest. All throughout he was telling us about the history of Rio, which was super interesting. Excellent!
事業者からの返答
Dear Customer,
Thank you very much for your feedback. We are delighted to hear that you had an amazing experience with Pedro and that the tour was personalized according to your interests.
It is also wonderful to know that the historical insights about Rio made the experience even more engaging.
We truly appreciate your recommendation and hope to welcome you back soon for more incredible adventures!
Customer Experience Team
C
Cosmopolitan231854
April 18, 2026 · via Tripadvisor
A great day enjoying nature
Public was our guide for second time in a tour in this trip. He made it great and pleasant. We”re a small group and he went far and beyond to Mae a memorable experience. He even took pictures for us. Great tour.
事業者からの返答
Dear Customer,
Thank you very much for your wonderful review! We’re thrilled to hear that Publio guided you again and made the experience even more special this time, and we’re glad he helped create such a memorable tour, photos included! Thank you for choosing us once more, and we hope to welcome you back soon for another great experience. -Customer Experience Team
D
D8760SNdavidem
April 3, 2026 · via Tripadvisor
Stay away - worst planning ever
Appalling experience. Guide and van turned up 20 minutes late to our hotel in Copacabana, collected three more guests on the same avenue and headed for the botanical gardens. Just before parking, they u-turned as apparently they received a last minute booking from another group - so we headed back to where we came from, accruing one hour of delay through Rio peak hour. On the van our guide tried to convince us to pay extra to have a guide from the botanical gardens chaperoning us, despite we all paid for the guided tour already...We soon learnt why.
The botanical gardens were amazing but the tour was a waste of time: our guide lost his way several time inside and could barely describe what we were looking at. We genuinely felt ripped off.
The delay accrued from the start and with the poorly planned visit in the gardens prevented us from accessing the Tijuca forest at all, which is a national park and as such has a daily quota of vehicles which can enter it.
Obviously, this quota was reached early in the afternoon, and one would expect from a serious touring agency that this possibility is forecasted, especially during peak season. With the same expectations, one would think a serious touring agency would consider switching the two attractions around to avoid disappointment or at least warn the customer about this eventuality. Clearly at this point one might have figured out that "C2Rio" is not as such.
Our tour ended with our driver and guide further wasting our time shuttling us around parts of Rio we weren't planning on visiting, without offering us the option of being brought back to our hotel.
事業者からの返答
Hello,
Thank you for sharing your experience. We sincerely regret that the tour did not meet your expectations and that it caused frustration, this is certainly not the type of experience we aim to provide our guests.
We would very much like to look into what happened. However, we were unable to locate the reservation in our system using the username associated with this review. So that we can investigate the details more carefully and provide proper follow‑up, we kindly ask, if you wish, that you send your reservation information to reservations@c2rio.travel.
We remain at your disposal to listen attentively, clarify the points raised, and seek an appropriate solution.
Kind regards,
C2Rio Customer Experience Team
E
Ellen_W
March 24, 2026 · via Viator
Waste of time. Horrible tour guide.
Don’t waste your time on this tour. Our guide knew nothing about the botanical gardens at all. He just kept saying “follow me”. We left the tour, along with several others, who were equally disappointed with the tour and the tour guide. The worst experience we had in Rio. Tour van was packed with more people than what it would hold.
事業者からの返答
Dear Ellen,
Thank you for sharing your feedback, and we are truly sorry to hear that your experience did not meet your expectations. We understand your frustration, and we would like to clarify that this is not the standard of service we aim to provide.
Regarding the vehicle capacity, we follow all authorized limits to ensure safety and comfort for our passengers; however, we will reassess this matter internally to avoid any perception of overcrowding in the future.
As for the tour content, our guides receive continuous training, and your comments have been forwarded to the responsible department for review and immediate reinforcement of guidelines with the guide involved.
We appreciate you bringing these points to our attention—your feedback is essential to our continuous improvement process. We remain available for any further clarification and hope to have the opportunity to offer you a more positive experience in the future.
L
loreen1923
March 24, 2026 · via Viator
Botanical Gardens
First of all ,we arrived at our pickup point- Hilton Copacabana at 12noon.It took a little over an hour after all the pickups to begin the tour.
Morever,it was not clear from the confirmation receipt that the tour didn't include admission fees to the gardens.I was not aware until my name was called at the gardens ,and we had to pay the admission fees . Lastly, we did get an opportunity to visit the gift shop at the gardens.When we inquired about the gift shop,we were told that it was the at the entrance, and we will not be returning or existing in that direction .Also inquired about getting some water, the tour guide told me that there were water fountains throughout the gardens which I did not want.I would have like to have the opportunity to purchase water .We left at the end of the Garden tours and return to cruise line.I would NOT recommend this tour.I could have done it on my own.
事業者からの返答
Dear customer, thank you for sharing your experience with us. We are sorry that the tour did not meet your expectations. We understand that in shared tours, the pickup period involves many variables such as traffic and the punctuality of all participants, which is essential for us to maintain the designated schedule.
After checking internally, we confirmed that the tour you purchased did not include the entrance tickets to the Botanical Garden. Our customer service team attempted to contact you to verify whether you had any other type of voucher so we could better assist you.
We understand your frustration in finding out only after entering that you would not have access to the gift shop again at the end of the tour. Unfortunately, the Botanical Garden prohibits the entry of plastic bottles in order to preserve nature, but there are water fountains throughout the site to support visitors during the tour.
We regret that you decided to leave the tour before its conclusion, though we understand that a combination of factors can cause discomfort and frustration. For this reason, we truly appreciate that you took the time to share your feedback with us, allowing us to review all details and work on improving our services.
Should you prefer a more personalized assistance, please feel free to contact us at reservations@c2rio.travel.
S
Sandra_B
March 23, 2026 · via Viator
Vicente. An excellent guide and tour
Our guide was Vicente who is highly professional, extremely knowledgeable and speaks excellent English.
This was a highly worthwhile and interesting trip. The gardens are beautiful..and the forest is also wonderful to see.
事業者からの返答
Dear Sandra,
Thank you very much for sharing your experience. We are very happy to hear that you enjoyed the tour and that Vicente contributed with professionalism, knowledge, and excellent communication, we will certainly pass your compliments on to him!
It’s wonderful to know that you appreciated both the gardens and the forest… they are truly special places.
Thank you for your review, and we hope to welcome you again on a future visit to Rio!
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