We had a fantastic time at Aveiro with our guide Vitor. Vitor made this excursion so special. His knowledge of the Porto region is exceptional and he made the trip so much fun. If you are doing a tour of Porto, make sure you ask for Vitor.
事業者からの返答
Thank you so much for your lovely review! 😊
We’re delighted to hear you had a fantastic time exploring Aveiro with Vítor and that he made the experience so special and fun. His knowledge of the region and great energy really do make a difference.
We truly appreciate the recommendation and hope to welcome you again on another tour around Porto soon!
Z
Z6519JJmartap
September 4, 2023 · via Tripadvisor
Interesting visit, very good guide
Sergio is a good guide, kind, discreet and interesting. Their comments and knowledge made the visit very interesting. The place, very nice. We didn't like the experience so much that the next day we repeated another visit with Portugal Excellence Tours. Highly, highly recommended.
事業者からの返答
Estimado cliente,
Agradecemos mucho tus amables palabras sobre Sergio y nuestros tours. Nos alegra saber que disfrutaste de la visita con él y que encontraste sus comentarios y conocimientos interesantes.
Es genial saber que la experiencia fue tan satisfactoria que decidiste repetir con Portugal Excellence Tours al día siguiente. Tu recomendación significa mucho para nosotros, y estamos encantados de haber contribuido a hacer que tus días en la región fueran especiales.
Esperamos que hayas tenido muchas más experiencias memorables en tu viaje, y si alguna vez decides explorar nuevamente nuestros destinos, estaremos aquí para recibirte con los brazos abiertos.
Gracias por elegir nuestros tours y por compartir tu experiencia positiva. Esperamos tener la oportunidad de servirte nuevamente en el futuro.
Saludos cordiales,
Beatriz Moreira
A
ASeidl105
April 13, 2023 · via Tripadvisor
Do not trust Portugal Excellence Tours
Do not trust this operator (or Viator) to do the right thing. It clearly states in the description of this tour that "This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund." On the day of the tour, it was raining buckets sideways due to the high wind in Porto and there were gale warnings for the area of the tour. I expected them to cancel which they did not. When I reached out to them, they did not respond to me. I called Viator to find out what was up and complain and Viator/Trip Advisor cancelled my reservation. However, the tour operator has refused to refund our money and Viator says, "they can do nothing".
事業者からの返答
Dear customer,
We read your review carefully, which deserved our best consideration.
On the day of your tour to Aveiro it was indeed a rainy day but far from being considered a day of high weather risk as we did the tour with other clients without any problems and surprisingly the weather even improved a lot when we arrived in the city of Aveiro!
We would also like to remind you that Viator cancellation policy is 24 hours before the start of the tour and we regret that you did not do so in advance.
J
janefP8383YK
September 25, 2022 · via Tripadvisor
Ask for Ricardo
Ricardo was absolutely excellent. He paced the tour to our needs. He was personable and added little touches like local treats and advice on our areas of interest like recommending a locale for authentic fado.
We loved the beach area and the contrast with the authentic fishing village. Fish market and salt flats (salinas) were great to see. Good boat ride. All round fun and informative experience!
事業者からの返答
Thank you for your review, it is very important for us, especially because this tour is new and we are on the launch pad. I'm glad that you enjoyed the company of our guide Ricardo and that you had a good day with us. See you soon. Cheers!
S
skharode
May 30, 2022 · via Tripadvisor
Aveiro - no way Venice!
It’s a nice half day tour from Porto. It’s a beautiful small town with 2 canals with. Boat rides. However, besides boat ride there isn’t much-to-do. It if you are short of time, this trip may be skipped.
事業者からの返答
Dear Sir, I think you were wrong about the company you wrote this review for as we haven't made this tour to Aveiro in the last few months. In any case, our tour includes, in addition to a 1-hour boat ride on the canals, a visit to Costa Nova beach as well as a tour of the salt flats.
