四季彩の丘と富良野ツアー（札幌発ビュッフェランチ付き）

Thank you for sharing your detailed feedback and helpful suggestions. We sincerely apologize for any confusion you experienced at the departure point. We understand that receiving important instructions late in the evening and navigating a busy departure area can be stressful, especially when there are multiple tours operating from the same location. Our team provides the final meeting and guide information through WhatsApp or email before the tour, including the guide's name, to help travelers identify the correct group. We appreciate your advice to keep an eye on these messages, as this information is important for a smooth departure. We're also glad that you shared the helpful suggestion regarding the farm trail ride for travelers who may prefer a more relaxed way to explore the flower fields. Thank you again for your valuable feedback. We'll continue working to make our departure instructions clearer and ensure travelers receive the necessary information as early as possible.

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the beautiful places, delicious food, and overall experience. It's especially great to know that our guide helped make your day even more enjoyable. Your kind words and recommendation mean a lot to us. We would be thrilled to welcome you again on another memorable Hokkaido adventure! Thank you for choosing us!

Thank you so much for your wonderful review! We're delighted to hear that you had such a memorable experience exploring Hokkaido with us. It's especially rewarding to know that Rita's friendly personality and informative guidance made your day even more enjoyable. We'll be sure to share your kind words with her. We're also glad we were able to assist with rescheduling your tour after your flight cancellation. We understand that unexpected travel disruptions can happen, and we're pleased we could help ensure you didn't miss out on the experience. Thank you for your kind feedback and for choosing Trevotour Travels. We hope to welcome you again on another unforgettable adventure in the future!

Thank you for sharing your detailed feedback. We’re glad to hear that you enjoyed the beautiful locations included in the tour and that you would still recommend it for travelers wanting to see many sights in a single day. We understand your concerns regarding the pace of the itinerary. As the tour covers multiple popular attractions across a wide area in one day, the schedule can feel fast-paced at certain stops in order to maintain the overall timing for all guests. Your comments regarding the time allocation at Blue Pond, the flower farms, and other locations are appreciated and will be shared with the operations team for review. We’re also sorry to hear that the restaurant experience did not meet your expectations. Food preferences and dining experiences can vary from traveler to traveler, but we appreciate your honest feedback regarding the pricing and quality. Thank you again for taking the time to share your experience. Your feedback helps us continue improving our tours for future guests.

Thank you for your kind review! We’re delighted to hear that you enjoyed the more personal atmosphere of the smaller group tour. Operating with a smaller bus allows us to create a more comfortable and friendly experience, and we’re happy to know that this helped make your day enjoyable and fun. We truly appreciate your support and hope to welcome you again on another memorable road trip in the future!

Thank you for your wonderful review! We’re delighted to hear that you enjoyed the beautiful scenery and tasty local treats during the tour. It’s great to know that both the tour guide and bus driver made your experience comfortable and enjoyable with their helpful service. And yes — the lavender ice cream is definitely a favorite highlight for many visitors! Thank you again for your kind feedback, and we hope to welcome you on another memorable tour in the future!

Thank you for your lovely review! We’re delighted to hear that you had an enjoyable day exploring the beautiful sights around Furano and Biei. Seasonal flower conditions can vary depending on weather and timing, and we appreciate your helpful note for future travelers. We’re still glad that the tour allowed you to comfortably visit places that can be difficult to access without a car. Jenny will be very happy to hear your kind words and know that she helped make your experience even more enjoyable. Thank you again for your feedback, and we hope to welcome you on another memorable tour in the future!

Thank you for sharing your feedback, and first of all, we sincerely hope you are feeling much better now. We truly regret that you were unable to join the tour due to a medical emergency. As stated in the booking policy at the time of reservation, this activity operates under a strict non-refundable cancellation policy. While we completely understand your situation and sympathize with the unexpected circumstances, we are unfortunately required to follow the agreed booking terms. Please also note that we did review the documentation provided and escalated the request to management in hopes of finding a possible exception. Although we were unable to approve a refund or credit in this case, we genuinely appreciate your understanding of the policy conditions. We also appreciate your comments regarding health and travel concerns, and we understand your perspective. Feedback like yours is valuable and helps us continue reviewing how we communicate policies and support travelers in difficult situations. We wish you good health and hope you will have the opportunity to enjoy a future trip under better circumstances.

Thank you for taking the time to share your experience, and we are truly sorry to hear about the inconvenience you faced. We deeply regret that you were unable to join the tour despite arriving early, and we understand how frustrating and disappointing this must have been — especially when it disrupted your plans for the day. Your feedback regarding the unclear meeting point instructions and limited support in English is taken very seriously. We are currently reviewing our pre-tour communication process to ensure that more accurate maps, wider-angle photos, and clear step-by-step directions (including landmarks like the TV Tower) are shared well in advance. We also understand the need for visible signs or flags at the meeting point and are working on improving on-site guidance for our English-speaking guests. Please accept our sincere apologies for the experience you had. We hope to have the opportunity to welcome you again in the future and provide you with the tour experience you originally hoped for.

Thank you for your kind review! We’re delighted to hear that Hanna’s knowledge and care made your tour enjoyable, and we’ll certainly share your compliments with her. We’re also glad you had a smooth ride, thanks to our skilled driver. While we understand that some areas can be crowded due to their popularity, we’re happy to know you still had a positive experience overall. We hope to welcome you on another tour soon!