クルーズポートからロンドンホテルまたはロンドン空港への送迎

Our driver called the morning of the transfer to make sure we knew he was available to us for pickup. We chose to hire a driver to ensure we made it to the airport in time for our 12 noon flight . Our driver was right on time for our pickup and we arrived at Heathrow airport with time to spare.

This didn't start great because we were misdirected as to where to find our driver so we spent 30 minutes looking and being very nervous that we were going to be left behind. Joaquim, our driver, was persistent though and we finally got on the van. He did a great job driving us all to our destinations (some people were going to the airport) and even went out of his way trying to help us contact our guide for a London tour we had booked. Joaquim did a fabulous job, but there need to be very clear instructions as to how and where to find the driver and some sort of official sign or shirt or something to help people.

Great ride to our London hotel. Driver was waiting in the waiting area when we got off the ship and picked us up in about 10 minutes.

Getting out of the cruise terminal in Southampton England was a gong show. Shuttles all over & most not clearly marked. We eventually did find our shuttle after phoning & texting the service provider. He had one of his colleagues pick us up & take us to his shuttle. He was at a different location. We are seasoned travellers so we took it in stride but I could see inexperienced travellers having an anxiety attack. My advice, better signage and communication by the shuttle providers.

DONT BOOK THIS TRANSPORT! This is extremely misleading in the description. (And I have already put in a complaint with both the company and Viator). There are different times you can select for pick up. What they DONT tell you, is it doesn’t matter what time you choose, they are all picking up at the same time. AND is is grouped with other ships coming in, not just yours. I chose the 7:30 pick up time. Morning of, I get a text (as we are getting off the ship), that our driver will be there for pick up between 9-9:30. I immediately call them because if something was delayed I rather wait on the ship than in the parking lot. The tell me that the will be there between 8-8:30. We were already by this point in the luggage area, so I figured 30 min late isn’t a huge deal. I text the number they gave for the driver, and was able to locate him between 8-830. But then we were all just standing around. In speaking with the others in the group, they all had selected different pick up times. So that’s what we were waiting so long. The latest in our group had a 11 pick up time. Why would you offer different pick up times if you were only having one shuttle? After waiting 2 hours past our confirmed pick up time, I called to cancel and get a refund. Checked uber prices and guess what? It was about the same price as what we paid! Save yourself the heads and just take an uber. It will be less hassle and much quicker. While on the phone with Viator to cancel ( because the company directly said the couldn’t cancel it had to come from Viator). They started loading us onto the coach (not a shuttle bus). So I thought we were finally on our way so I said it was fine we’d just continue. We were not going. We were then going to the next cruise terminal! Another hour of waiting. All in all, it took over 6 hours to get from the port to the city. Will never use this company again. I do not hold the driver responsible for any of this mess. He appeared to be as upset about the chias and lies we were told, as we were.

This trip had to be delayed by a year due to illness I provided ship info and a year later our driver was at the cruise terminal within ten minutes of our arrival outside. We walked -off ship for early departure to Heathrow. Excrement service, safe driver and very comfortable ride in a Mercedes van. 5 stars ⭐️⭐️⭐️⭐️⭐️

Arrived early to port for pick up. Contacted us easily to connect. Great driver, did well getting to London quickly

Tried to change pick up time - Impossible. Booking company hard to deal with and it took many calls and text messages to get a NO. Great driver. Lots of room. Not his fault.

Work not recommend! This shuttle bus was very cramped and didn’t have enough space for luggage - blocked the exit door with the luggage that would not fit in the back. Extremely hot in the shuttle not to mention the driver was rushed because he was late picking us up! The shuttle dropped people off at the airport first and then to multiple different hotels.. many travelers on the shuttle were missing their other tours they had planned because they did not realize they had to go to the airport first to drop off several people and then go to several different other hotels. It was cheaper to book an Uber when we walked off the cruise ship!

Be careful what you book. We signed up for transfer from Southampton port to Central London. It was a mix of folks also going to Heathrow which is midway on the trip. Though this might sound logical, it increased the travel time significantly. Also, the route was very specific to CENTRAL LONDON. Our Hotel was definitely in this area on the east side. The transfer company used by VIATOR, Insisted on an extra 25 pounds because it was ‘outside’ the area of their loop.. We had to pay or our transfer would be cancelled. After several more stops, When we finally were Approaching our hotel, following on Google Maps, we passed the area of our stop! The driver continued across the Thames River to an area OUTSIDE CENTRAL LONDON!! Four people got off at their hotel. We then backtracked to our hotel within the Central loop. We were ripped off and paid extra for a transfer in the loop area, traveled out of the loop area for other passengers., then back to the central area.. The ‘less than 2 hour transfer’ was now FOUR hours long with a stop at Heathrow and passenger drop off out of the area. Added to the experience was a late start and a return back to the port because a passenger was missed and needed to be picked up. The van had 9 passengers and 2 drivers. Lots of luggage piled on forward seats. Also no AC!! (This was the start of the record heat wave hitting Europe.) Viator’s price was in reason considering the distance, BUT their transport partner was out of line charging me extra for a very long convoluted trip.