Kyle really looked out for me and my family while we were in Jamaica.
It actually started before I ever booked anything with him. I posted in the group because I needed a battery and couldn’t find one. Kyle found one for me and brought it all the way to my hotel. He didn’t have to do that, especially since I wasn’t even a customer yet.
After that, I used him to take my family to the Luminous Lagoon. I had already shopped around and talked to a few different people, and his price was the best by far. If you’ve been to Jamaica, you already know how those tourist prices can be.
He was cool, dependable, and took care of us. That battery situation really stuck with me because he helped me out before there was even any money involved.
When we come back to Jamaica, I already know who I’m calling.
K
Kanesha_G
September 23, 2026
Great Night Time Excursion!
This last minute excursion was just what we needed! Very educational, chill and explorative! The tour guide was friendly and funny too!
M
Maik_H
September 19, 2026
Top
It is worth it! Ran smoothly.
Pickup and return transfer took place on time.
Saw glowing water 🤩🤩🤩
P
Phoebe_W
September 13, 2026
The whole trip was...
The whole trip was amazing it was smooth and the tour guide was very pleasant. It was definitely a unique experience as I have never seen anything like this before definitely recommend!
C
Casey_L
September 11, 2026
What a great thing to do
Wear water shoes. You can touch the mud. With water shoes it’s bad. Was one of the most exciting things I have done.
K
Karla_B
September 9, 2026
It’s a cool experience
Mr.E was ever nice and polite. I do wish we could’ve spent more time. I think it’s a cool experience
C
Claire_D
September 2, 2026
Luminous lagoon
Our driver Errol was lovely.The trip was amazing! From start to finish, the driver on the boat also was brilliant.
Had a little rum punch before we set off. The whole night was brilliant.
3
376noeliav
August 9, 2026
Incredible
Unforgettable experience! The driver and the boat guide were geniuses!
M
Melissa_B
August 7, 2026
Horrible
I did not get to go on the excursion because the tour driver showed up at 7:15 instead of 6 pm like the ticket said. When he got there a hour and fifteen minutes late, it was raining and to late for us to go. I'm very aggravated about this and think I deserve a refund.
事業者からの返答
Hi Melissa_B, my name is Errol, I am the manager for Esteen Tours. Now as mentioned in this tour details, it as to be dark for this tour to take place. Now, for every guest we always email or call your contact number provided, we did the same for you, there's a email contact provided by viator for us to communicate, I sent you an email for you to frist confirm that you're at the hotel you mentioned, then we give you your pickup time. Because all hotels are not in the same location, this communication is important.
It as to be dark for this tour to take place and the hotel you were was only 8 minutes from the location, and at this time of year it gets dark at around 7.20pm, it would make no sense picking you up at 6.pm, the driver was there as the email said to pick you up at 7pm, when you finally answered, it was at 7.10pm, still early for you to do the tour, but you decided not to do the tour. There was another family there that was picked up from the same hotel you were at the same time and they were still early for the tour.
E
ericsO2073AA
August 7, 2026
Lagoon
It was beautiful to see and experience, this also was a fast trip and you really have to move to get luminous going we were done in 10 min. Maybe would have been better in a group.
事業者からの返答
Hi ericsO2073AA, I am Errol. I am happy you enjoyed this tour even though you thought it was short. The swim takes up to 25 minutes, please remember it's drak, so we don't keep you in the water for too long at night.
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