Poor organization at bus pickups and stops. There should be more frequent queues, as there are many queues and sometimes after waiting you can’t go upstairs because it’s full. Little information included in the audio guide about the city.
Dear martarO7444SK, Thank you for your honest feedback. We’re sorry to hear about your disappointment with the bus frequency and organization during your visit. We understand how frustrating long waits and full buses can be, and we are continuously working to improve our service and reduce waiting times. Regarding the audio guide, we appreciate your input and will review the content to enhance the information provided about the city. To help guests better plan their journeys, we have developed the City Sightseeing app, which shows all bus stop locations and provides real-time bus tracking. We encourage you to use the app on your next visit for a smoother experience. Thank you again for sharing your experience. We hope you will consider giving us another chance in the future. Kind regards,City Sightseeing Amsterdam
