マスパロマスの砂丘を通るラクダサファリ

It is animal cruelty.. we did not take part in the tour when we saw the animals.

A whole nice experience with lovely guides!

⭐ 1 Star – Extremely disappointing experience We booked a camel ride for 9 people through a third-party booking company and paid €91 in full. Unfortunately, when we arrived, the camel ride company refused to honour our booking because we had not paid them directly. We were told that we would need to pay them again directly and then try to get a refund from the third-party company. We had already paid for the experience in full, so we were understandably not prepared to pay another €91 on the assumption that we would eventually receive a refund. The way the situation was handled was extremely disappointing. Rather than trying to help resolve the issue between themselves and the third-party booking company, we were simply turned away. The staff were also very rude and unhelpful, which made an already frustrating situation even worse. The most upsetting part was having to leave with very unhappy and disappointed children, who had been looking forward to riding the camels and were unable to do so through no fault of their own. If you accept bookings through third-party companies, communication and responsibility for those bookings should be clear. Customers who have already paid in full should not be put in the position of having to pay twice just to receive the experience they booked. Sadly, this completely ruined what should have been a lovely family experience, and based on how we were treated, we would not recommend this company.

The overall experience was fun. What let it down is we booked a time slot, then when we turned up in that time slot, we were told to wait a further 75 minutes!

+1

Despite reservation we had to wait 1 hour. Camel guide a bit wobbly but still good. Not very well organized. We would not go there again but it is recommended.

New experience for me and my girlfriend, and I must say that overall it was positive, the camels are very quiet, we petted them more than once and they did not seem very quiet, the guides kind and nice, I expected a walk in the dunes, but it is a predetermined route, otherwise everything is ok 👍🏻😁

+1

It was a nice way to get some good pictures of the dunes. It’s slow paced, a calm activity to do. Nothing spectacular, but something to do with

Better go early for the heat, and not carry things because you'll have to carry them. Bottle of water although there is machine to buy it and they are not expensive.

We arrived at 09:30 and queued for an hour to get to the front of the queue only then to be told we had to wait another hour for our ride. When the ride finally came, the 'guide' leading the camels spent the entire time on his phone whilst we were walked at an unbearably slow pace. It would have been much better to have had some information about the camels and the dunes. The staff were friendly and facilities clean. Whilst the camels do seem well cared for, they are wearing metal muzzles which dont look great at all. Overall I would say this is not at all worth it.

Very disappointing! The trek wasn't the kind of experience we were expecting. Maspalomas dunes are beautiful but this was in the scrub land with no dunes to be seen, using a long chain of very sad looking camels unfortunately.