This was a disaster. The office you sent me to, Alilaguna, was closed. The whole area was closed. I messaged your tour operator twice without ever the courtesy of a reply. There was no shared taxi, no nothing. I had to take the people-mover to Piazza Roma. I have copy of receipt. I AM REQUESTING A FULL REFUND OF MY $90 as there was no service as promised. Please check your sources to find out what happened to the service.
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Ben_D
September 6, 2024 · via Viator
Horrible experience
There was no transportation provided after we paid for a transfer from the pier where we were taken following our Mediterranean cruise into Venice.
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jeffreywgreen_g
July 16, 2024 · via Viator
Jeff and Jenny
The girl in the office was extremely helpful and the ride in to Venice was fantastic and dropped us off near to our hotel
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Aaron_D
October 5, 2023 · via Viator
No show
Tour operator did not show up nor respond to text and cellphone calls. We had difficulty finding other accommodations at an additional costs for a water taxi from Marrittima to our hotel. In discussions with Viator they refunded our money. But, I do these transfers with Viator to have a stress free experience in a place that I am not familiar with, especially Vience where transportation is more complicated.
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Michelle_C
August 18, 2023 · via Viator
Do not book this tour
Do not book this taxi! they will not follow the contract to drop you off at your hotel. (Even if it is not actually shared with someone else)
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Lisa_M
June 18, 2023 · via Viator
Transportation was a no show & unreachable
Communication was only with Viator. The local contact did not answer calls or messages. Twice was given the specific meeting point for our water transportation and it was shut down with no staff at meeting point. Viator needs to be better about vetting their "suppliers". Being stuck with no transportation in Venice after several cruise ships docked was not a pleasant experience.
1人が参考になったと回答
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MARK_M
September 29, 2022 · via Viator
Untrue and stressful voucher-to-ticket instructions
The water taxi ride was great but the first part - to get to that point was extremely stressful. It appeared obvious to us that you’ve never had a person literally walk from the Cruise ship debarkation pier to attempt to turn the ‘voucher’ into ‘tickets’ for the water taxi. The voucher instructions as to how to acquire tickets were extremely vague and most importantly, they didn’t work. Specifically, we were instructed to go to the ticket office of Alilaguna between 7:00 am and 9:00 am. We were there at 8:00am-ish, but it was closed. We frankly thought we’d been ‘scammed’ by Viator. We had to ask about five people what to do and none of them knew. We took a chance and walked where many others were walking and there a lady ordered us a water taxi. So, please change your instructions accordingly and don’t tell people to go to Alilaguna. :-(
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Z9719URjavierp
July 22, 2022 · via Tripadvisor
Regular
Hellish heat at the bottom -the only one where you can travel- and also force to go with a mask when ventilation is assured. Better vaporetto.
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LucaVivi
September 12, 2021 · via Tripadvisor
Very bad
Bad experience. Despite the fact that Covid rules have been in place for a year and a half, at the alilaguna no one has thought of introducing systems to regulate passenger numbers in advance. The result: at the boat that from Fondamenta Nove has to take to San Giuliano, which leaves every hour, you show up at random and stay an hour waiting for the next boat if there are too many. Congratulations, putting a ride booking system is evidently beyond the professional capabilities of Alilaguna executives. I add the joke: the boat driver leaves us on foot after a fake phone call in the direction assuring us that in 5 minutes another boat would arrive. Obviously never arrived.
事業者からの返答
Gentile LucaVivi,
siamo spiacenti di leggere che non abbia avuto un'esperienza positiva e ci scusiamo per i disagi causati.
La nostra azienda svolge servizio pubblico cittadino: non ci risulta che in altre città per i normali bus o tram sia stato effettuato un servizio di prenotazione posti e, negli ultimi due anni, non abbiamo avuto un flusso cittadino tale da giustificare la realizzazione di tale servizio.
Cordiali Saluti,
S
steph74500
August 18, 2021 · via Tripadvisor
Forget this way !!
2 hours of waiting for 20 euros ! Take the car park in the center of venise it will save you time and money ! This cruise was crawded and so lonng for nothing
2人が参考になったと回答
事業者からの返答
Dear steph74500,
we are sorry to read this negative review and we apologise for any inconvenience we might have caused.
Unfortunately, we had an extraordinary peak of passengers due to an italian festivity which takes place in mid-august: we had already planned extra schedules but we couldn't forecast so many people as we do not have a reservation system.
We are sorry once again for the long wait and we hope to see you again on board.
Best regards,