It was a worthwhile trip overall visiting several interesting places, but we were disappointed in Sintra that it didn’t include the famous well. Not sure this was intended or because of the lazy guide who preferred to drop us somewhere, give us a few tips on things to do, and give us a time to be back while he disappeared to do his own thing for an hour. At the palace he told us about the wall walk but only after he was gone we realised he had pointed us towards the exit point where people were streaming out of so we couldn’t get in. We didn’t find the entry until it was time to move on so we missed doing that as well.
事業者からの返答
Thank you for taking the time to share your feedback with us. We’re glad to hear that, overall, you enjoyed visiting several of the interesting places included in the trip, but we’re genuinely sorry that your experience in Sintra did not meet your expectations.
We’re particularly disappointed to hear about the issues with the guide and the way the visit was organised. Our guides should always provide clear instructions, remain available to assist guests, and make sure everyone understands how to access the main points of interest. From what you describe, this was not the experience we want our guests to have.
We also understand your frustration about missing the famous well and the wall walk at the palace. We appreciate you explaining exactly what happened, as this helps us identify where the communication and guidance during the tour could have been better.
We will review your feedback with our team and the guide involved so we can understand what happened and prevent similar situations in the future.
We sincerely apologise for the inconvenience and disappointment caused, and we appreciate you bringing this to our attention. We hope that, despite these issues, you were able to enjoy the rest of your day in Portugal.
Kind regards,
8
804delmarm
September 7, 2026 · via Tripadvisor
Unforgettable trip to Portugal
EXCELLENT TOURS I HIGHLY RECOMMEND TO THOSE WHO ARE GOING TO PORTUGAL. Cascais beach is wonderful. Excellent place to take many photos.
事業者からの返答
Thank you so much for your amazing review! 😊 We’re thrilled to hear that you had such a great time and enjoyed the experience. It was a pleasure having you with us, and we hope to see you again in Portugal soon! 🇵🇹✨
Best wishes,
The Team
4
473chikac
September 1, 2026 · via Tripadvisor
Great sintra tour!
Lara was an amazing guide, very knowledgeable and friendly. She also invited me to a fado tour later that evening which was fantastic! It ended up being a memorable day that I'll never forget 😎🌟
事業者からの返答
Thank you so much for your amazing review! 😊 We’re thrilled to hear that you had such a great time and enjoyed the experience. It was a pleasure having you with us, and we hope to see you again in Portugal soon! 🇵🇹✨
Best wishes,
The Team
D
Departure65134379921
September 1, 2026 · via Tripadvisor
👍
Really liked Miguel knew a lot about the area, answered all of my questions, was such a good guy shout out miguel the boy
事業者からの返答
Thank you so much for your amazing review! 😊 We’re thrilled to hear that you had such a great time and enjoyed the experience. It was a pleasure having you with us, and we hope to see you again in Portugal soon! 🇵🇹✨
Best wishes,
The Team
J
jaxsonc20
September 1, 2026 · via Tripadvisor
Best sintra tour
Lara was the best tour ever, would recommend to ask for her specifically if possible! Thanks for the amazing tour and sorry for being late
事業者からの返答
Thank you so much for your amazing review! 😊 We’re thrilled to hear that you had such a great time and enjoyed the experience. It was a pleasure having you with us, and we hope to see you again in Portugal soon! 🇵🇹✨
Best wishes,
The Team
B
Balint_R
August 28, 2026 · via Viator
Lara is simply the best!!!
Our guide, Lara, was fantastic! She provided us with so much valuable information about EVERYTHING (and I'm not exaggerating), it's crazy. We've learned so much about Portuguese and Brazilian history, and she was so, SO nice! I definitely recommend this tour to anyone who would like to spend a great day travelling through well-known touristic attractions. If you get Lara as your guide, consider yourself very lucky!
S
shirlyna2026
August 19, 2026 · via Tripadvisor
Sintra / Cascais Tour Trip
It was a great experience overall. Our tour guide, Lara, was very knowledgeable and gave us some great recommendations along the way. Would definitely recommend!
T
Trail35832775358
August 17, 2026 · via Tripadvisor
Awesome tour with Lara!
Lara was an awesome and knowledgeable tour guide! She was very patient with us and we had a great time and really enjoyed her fun facts!
R
Relax26051613828
August 8, 2026 · via Tripadvisor
Amazing tour with and amazing guide
Lara was AMAZING. So knowledgeable, and made sure everyone had an amazing time. We spent a perfect amount of time at each place and go a good mix of sightseeing, history, views and beach time
事業者からの返答
Thank you so much for your wonderful review! We’re thrilled to hear that Lara made your experience so special. Her knowledge, enthusiasm, and attention to the group are truly appreciated.
We’re delighted that you enjoyed the perfect balance of sightseeing, history, beautiful views, and beach time. We’ll be sure to share your kind words with Lara—they’ll mean a lot to her. We hope to welcome you again on another unforgettable adventure! 😊
7
715lizzya
August 7, 2026 · via Tripadvisor
A beautifull your just outside lisbon
Lara was our group tourguide and we had a really Nice time, show knows a lot and can tell you all the information about the sideseeings. Thank you for the lovely day Lara!
事業者からの返答
Thank you so much for your lovely review! 😊 We’re delighted to hear that you had such a great time with Lara. Her knowledge and passion for sharing the history and highlights of the sights really make a difference.
We’ll be sure to pass your kind words on to Lara. Thank you for choosing to spend the day with us, and we hope to see you again on another adventure! 🌊☀️
