フィレンツェのピッティ宮殿とボボリ庭園の時間指定入場券

Dear kurthZ6117BT, Thank you for your feedback. We are sorry to hear about the confusion and inconvenience you experienced during your visit. Upon reviewing your booking, we identified that the actual tickets and related access details were duly shared via email prior to your visit. It is possible there may have been a misunderstanding at the entrance, where the confirmation voucher may have been presented instead of the actual entry tickets. We sincerely wish we had been contacted during your visit so we could have assisted you immediately with the actual tickets and helped avoid any inconvenience.

Dear Kevin M, Thank you for sharing your feedback. We are sorry to hear that some aspects of your visit did not meet your expectations. Restoration work or closures are managed by the attraction and beyonf our control. We appreciate your understanding and your feedback, and we hope you were still able to enjoy the parts of Pitti Palace and the Boboli Gardens that were accessible during your visit.

Dear ianmJ7298UU, Thank you for your feedback. We are delighted to hear that you enjoyed your visit to Pitti Palace and the exhibitions. We also appreciate your comments gardens and the limited signal, and we hope you still had a memorable experience.

Dear J1349SBchristinem, Thank you for sharing your feedback! We’re glad to hear that you found the palace interesting and enjoyed the beautiful artworks. We also appreciate your comments regarding the gardens, the stairs, and the visiting hours. We hope to welcome you again for another enjoyable experience!

Dear Lawrence P, Thank you for sharing your feedback, and we’re sorry to hear about the inconvenience you experienced. Upon reviewing your booking, we confirmed that the digital audio guide PDF was duly shared with you one day in advance, along with detailed instructions on how to access and use the audio guide. We wish you had contacted our support team at the time you experienced the issue, as we would have been happy to assist you immediately and help resolve it. As the booked services and audio guide were duly provided from our end, we regret that you were unable to use the audio guide during your visit.

Dear 6judef, Thank you so much for sharing your detailed feedback! We’re delighted to hear that you enjoyed your visit to Pitti Palace and Boboli Gardens and were impressed by the beautiful artwork, stunning frescoes, and wonderful views over Florence. We also appreciate your comments & glad that, despite these works, you were still able to enjoy the palace and gardens and found the experience worthwhile. We truly appreciate your feedback and hope to welcome you again for another memorable experience in Florence!

Dear josephkQ7778WX, Thank you for sharing your feedback, Upon reviewing the booking, we confirmed that Pitti Palace was open as scheduled and we’re sorry to hear that the ongoing restoration work affected your experience. The tour information also mentions that some areas of Boboli Gardens may be affected by ongoing restoration and maintenance work. We appreciate your understanding that such restoration works are managed by the attraction and are beyond our control. Thank you for sharing your feedback.

Dear keepwell85, Thank you for your feedback. We’re sorry to hear about the confusion and inconvenience you experienced during your visit. Upon reviewing your booking, we confirmed that the tickets were duly shared via the Viator app and email one day prior to your visit. Our support team was also available to assist and could have resent the tickets or guided you through accessing them had you contacted us at the time. We regret that you had difficulty accessing the tickets and appreciate your feedback.

Dear 485eviec, Thank you for your wonderful feedback. We’re delighted to hear that you had an amazing visit to Pitti Palace and Boboli Gardens and enjoyed the stunning palace, majestic gardens, and beautiful views of Florence. We truly appreciate your recommendation and are glad we could be part of your Florence experience.