Our sincere thanks to the Specialty Restaurant team on MSC Divina, especially Jonathan, Julian, and Andrin.
Their professionalism, warm hospitality, and genuine friendliness made every visit a pleasure. From the moment we arrived, they made us feel truly welcome and gave us a real sense of being at home on board.
Their outstanding service made our cruise even more memorable. Thank you for taking such great care of us—we hope to see you again on a future MSC cruise!
Erwin and Raviv
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Margaret_E
June 26, 2024 · via Viator
Disappointing
The driver was sullen and said nothing unless we asked a question. He dropped us a two sights, stayed with the vehicle. I recommend you use another company for just the shuttle from the port to your hotel.
事業者からの返答
Thank you for sharing your experience. I'm sorry to hear that your tour did not meet expectations. It's disappointing that the driver was not more engaging and that the service felt lacking. We appreciate your feedback and will use it to improve our services. In the future, we hope to provide a more enjoyable and interactive experience. If you have any further details to share or need assistance, please feel free to reach out.
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AnnMarie_M
January 26, 2024 · via Viator
Best Way to Discover Rome in a Private Half Day Tour
George was fantastic driver and guide! He picked us up at the port and drove us to Rome city center where he stopped at the Vatican so we could go inside the plaza to see the Pope on screen giving mass. He then drove us past all the major sites. He would park and wait so we could get out and take pictures, for instance walking up the Spanish Steps. He dropped off our bags at the hotel, before completing the tour of Rome. We learned valuable information from him and got to see things we didn't even know about like the incredible view from the Garden of Oranges. I would highly recommend requesting George and taking this tour!
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Jill_W
August 31, 2023 · via Viator
Best tour guide in Rome!
Our driver/guide was absolutely fantastic! Khemais met us at the cruise port right on time. Our first stop was to a cute little coffee shop, where he ordered (and paid for) our coffee and croissants. After we dropped our luggage off at the hotel, Khemais drove us around Rome to all of the major highlights. He would park right up front, let us out, and take our pictures. Even shooed other tourists out of the way so he could get the best possible picture for us. We asked if he would bring us to a good cheese shop as well, and that cheese shop was wonderful. We will never forget our time in Rome, and it mostly has to do with the excellent tour provided by Khemais. Thank you!!!
事業者からの返答
That's fantastic to hear! We're thrilled that Khemais provided you with an exceptional experience during your time in Rome. It sounds like he went above and beyond to ensure your tour was personalized and memorable. From guiding you through the major highlights to arranging a delightful coffee stop and even finding you a wonderful cheese shop, Khemais truly made your visit special. Your kind words mean a lot to us, and we'll make sure to pass along your appreciation to Khemais. We're delighted to have been a part of your unforgettable Roman adventure and hope to welcome you back for more extraordinary experiences in the future!
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rhondaa736
August 31, 2023 · via Tripadvisor
Rome in 1 day
Our guide didn’t speak great English, but was kind, friendly & took us wherever we wanted to go. Brought us safely back to Port. Would use again.
事業者からの返答
It's wonderful to hear about your experience! We're glad our guide provided a safe and accommodating tour, ensuring you visited the places you desired despite any language barriers. We appreciate your feedback and understanding. Should your travels bring you back to Rome, we'd be delighted to assist you again in exploring this beautiful city. Thank you for choosing our service!
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Sarah_M
June 22, 2023 · via Viator
Overview of Rome from the Cruise Port to our lodging
My son and I took this tour a few days ago. Our guide was wonderful and knowledgeable and showed us all the key sights of the city. He got us right up next to the areas in question so we could get out and take our pictures before hoping back in the car to view the next site. He then dropped us off at our hotel at the end of the tour so we didn't have to worry about how to get there. The cars in Rome aren't huge so my 6' tall son was a bit cramped in the back seat but it was manageable.
事業者からの返答
Thank you for choosing our tour service! We're delighted to hear that you and your son enjoyed the tour and found our guide knowledgeable and accommodating. It's wonderful that you were able to get up close to key sights for those perfect photo opportunities and that our guide dropped you off directly at your hotel, ensuring a hassle-free experience.
We appreciate your feedback regarding the car size, and we'll certainly take this into consideration to enhance the comfort of our travelers. Should your adventures bring you back to Rome, we'd love to provide another memorable experience for you and your family!
