When people book a tour, they expect that the Itinerary is followed Properly. I wanted to see the National Theatre. We went there and there were a lot of school children in front. We left and didn’t get much knowledge even being there for 15 minutes before we left. We never went to the National Museum but We went to the National Monument in a park instead. I’m very upset with this tour!!!!!!!!!!
事業者からの返答
We sincerely apologize that your tour did not meet your expectations and that there were unexpected changes to the itinerary.
We completely understand your frustration regarding the visits to the Theatre and the Museum; failing to deliver what was promised does not reflect the standard of service we strive for.
We take your feedback very seriously and are addressing this internally with our team to ensure it doesn't happen again...
K
Kay_W
June 2, 2026 · via Viator
Great city tour
Ricardo was a great guide. Loved being picked up at our hotel! We were driven all around San Jose including the art museum, parks, and Steven’s restaurant for local cuisine. He told us a lot about the history of the country and SJ. I would recommend this tour for length and convenience. I didn’t see the need for the jewelry factory stop.
事業者からの返答
Thank you very much for taking the time to share your feedback with us.
We are thrilled to hear that you enjoyed the convenience of the hotel pickup, the historical and cultural highlights of San José, and Ricardo's excellent guidance.
We appreciate your honest feedback regarding the stop at the jewelry factory. Our goal is to provide a well-balanced and high value itinerary, so we will look into this specific stop to ensure that every part of the tour enhances our guests' experience.
We hope to have the pleasure of welcoming you back in the future...
PURA VIDA ! 🌿
A
Agathe_E
March 19, 2026 · via Viator
San Jose City Tour
Lots of traffic in the morning if you’re getting picked up from outside the city, but it’s definitely worth the trip! Our guide Edgardo is very knowledgeable about everything from the food, the economy and politics, and much more. We were a small group of four and he was able to explain everything both in English and Spanish. We stopped at a secret art/jewelry shop that had plenty of local stones, diamonds, paintings, wood sculptures, magnets, cups, and local coffee and liquor tasting. We went to the previous airport terminal located in downtown which is now turned into a museum and the airfield is now a green open space. We also stopped at local and national places and lastly we stopped for lunch at Steven’s which had multiple types of meat with three side options plus a salad and a drink of local juice. Overall, great small private tour with minimal walking around the city!
事業者からの返答
Thank you so much for your wonderful and detailed review!
We are thrilled to hear that Edgardo’s extensive knowledge and bilingual skills made your city tour such an enriching experience.
It’s great to know you enjoyed the 'hidden gems' we visited, from the art shop to the history of the old airport terminal.
We take pride in offering comfortable, small group experiences with high quality local gastronomy like the lunch you had at Steven's.
We truly appreciate your recommendation and hope to welcome you back to Costa Rica soon!
D
Debbie_B
March 3, 2026 · via Viator
Quick city overview
It is a great way to see a bit of downtown San Jose in a quick visit and it doesn’t require a lot of walking.
事業者からの返答
Thank you for sharing your experience!
We're glad you enjoyed our efficient way to explore the heart of San José.
It's the perfect option for those who want to see the city's highlights comfortably and quickly.
We hope you had a wonderful stay in Costa Rica!
H
Haidon_S
March 1, 2026 · via Viator
Fun Tour
An enjoyable tour with a knowledgeable guide. The only comment is that the meeting time was at 2:50pm, not 2pm as indicated in the registration.
事業者からの返答
Thank you for your feedback!
We’re thrilled you enjoyed the tour and our guide's expertise.
We sincerely apologize for the confusion regarding the start time and will correct our registration details immediately to ensure this doesn't happen again.
We hope to see you again soon!
D
Debra_H
February 4, 2026 · via Viator
Overview tour of San Jose
We had a lovely time with our tour guide Arturo. We had a nice overview of San Jose and our lunch was excellent!
事業者からの返答
Thank you very much for your kind review!
We’re delighted to hear that you had a lovely time with Arturo and that you enjoyed the overview of San José.
We’re also happy to know that the lunch met your expectations.
We truly appreciate your feedback and hope to welcome you again soon!
J
Jennie_S
January 14, 2026 · via Viator
Avoid this Tour
Avoid booking this tour! Did not receive services advertised. We were picked up an hour and a half late due to mechanical issues on the bus. First of all, they said it was going be a minivan and it was a double-decker bus with multiple tour groups from different companies. Did not visit sites promised. Only had 15 minutes to shop at the market and only allowed to shop at two shops owned by the tour company. We felt rushed the entire time with inadequate time at the places we did visit. The best part of the tour was our tour guide Hector who was very knowledgeable. This tour was not worth the money nor did we receive Services promised. Refunds would be considered appropriate.
事業者からの返答
Thank you for taking the time to share your experience.
We understand your frustration regarding the missed sites and the limited time at the market, and we regret that the experience felt rushed.
Your feedback is very important to us and will be shared with our operations team to help prevent similar situations in the future.
We are glad to hear that Héctor made a positive impression, and we will be sure to recognize him for his professionalism and knowledge.
We truly appreciate your feedback
D
David_C
January 7, 2026 · via Viator
Great way to see the city
It’s a great way to see the city and our guide was great.
It’s not a private tour so expect to share the van with others
事業者からの返答
Thank you for your review!
We’re glad you enjoyed seeing the city and that you had a great experience with our guide.
As you mentioned, this is a shared tour, which allows travelers to meet others while enjoying the experience.
We appreciate your feedback and hope to see you again!
S
Sandra G
December 21, 2025 · via Tripadvisor
Excellent Tour Guide
Harlem was an excellent tour guide! He was very knowledgeable about San José especially it's history and events you might not otherwise have heard about. He is also great with kids! Super engaging and patient and went over and beyond to thoroughly answer even the most mundane questions. I enjoyed the walking portion best. I definitely recommend him!
事業者からの返答
Thank you so much for your recommendation! We’re thrilled to hear you enjoyed the tour and Harlem’s knowledge, patience, and engaging way of sharing San José’s history.
PURA VIDA !!!
M
monique_t
December 11, 2025 · via Viator
The food was great. I...
The food was great. I loved the entire experience. The tour guider he was respectful and taught me a lot about Costa Rica culture
事業者からの返答
Thank you very much for your kind words!
We’re delighted to know you enjoyed the food and the entire experience, and that our guide was respectful and shared valuable insights about Costa Rican culture.
It was a pleasure having you with us, and we hope to welcome you again in the future.
Pura Vida! 🌿
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