I went on a tour to Pammukale from Kusadasi with this agency. The tour guide (Taner) was extremely rude, inpatient and inpolite with several members of the group. The tour was in English, however, English was not the 1st language for must people within the group. There was people from India, China, Mexico and Puerto Rico. Taner has a strong turkish accent and easily got upset if anyone asked him to repeat a word. He was disrespectful, specially with some of the ladies. When a lady from India asked him to repeat a word because she didn’t understood, he yelled at her “what’s your problem, you never understand anything!”, embarrassing her on front of the group. Everyone was shocked and scared to make any questions. Even when some of us openly told him to please come down his attitude did not changed. In terms of the tour quality he barely explained things… I travel around the world and have been in over 60 countries. This is the must discourteous, disrespectful guide I have had. By the end of the tour I asked the company tour name and neither Taner or his coworkers wanted to tell me the company name. His coworker even said that Taner is independent and works for various companies so it didn’t worth to tell me the company name. I don’t know if this is true or not. But, I obviously just contacted my hotel and they gave me the company name, White Rock Travel in Kusadasi. I do not recommend this company for not been transparent and denying to provide me the information I requested. Also, I do not recommend this company for hiring people like Taner, from the conversations from his coworkers it seems everybody knows he is rude.
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事業者からの返答
sorry to hear you had bad experience firstly but your complain more individualy, we use many tourist guides this days because of busy season with cruise ships. we have to have work this guide first time.and actually we wanted to hear if there was problem in time and we should handle it. you all complain about guide but you dont have complain for tour.actually you didnt book with us and as you saying book with hotel. this is another big issue too because tours can book only with llicence agencies.and you saying you traveled 60 country. this is so cross information.and if you check my all reviews you are the only person complain for guide but not for service.anyway ı hope you can be more happy next holiday
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Gabrielle M
June 19, 2022 · via Tripadvisor
Amazing
One wonderful day, the guides were very attentive, took us to incredible places. Unfortunately we only stayed for a day, but we will soon return and look for new experiences.
事業者からの返答
obrigado, esperamos vê-lo novamente
Y
yasarguner
May 8, 2022 · via Tripadvisor
thank you so much white rock travel
Pamukkale is the center of whites, white beauty.
very extraordinary place. Thank you very much to whiterocktravel for helping us while traveling this area.
transfer and guide service is excellent. their warmth and sincerity is also very nice.
It's nice to have chosen you.
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事業者からの返答
Thank you very much for join our tour and giving good comment. we are happy to give you best service. have a nice holiday
J
Jax_W
October 29, 2020 · via Viator
A nice trip
Pammakule is gorgeous if you can look past hoards of people taking selfies and posing! From kusadasi its a good 3hrs each way and you get about 3hrs onsite. The guide was knowledgeable and friendly. Big down side of this tour is the trip to Dogum Onyx factory where they sell fake zultanite (sultanit) at excessive prices but never tell you that its lab create fake.
事業者からの返答
Hello MissJ,
Thank you for your review. I am glad you enjoyed our tour. Can you send me your full name please? Let us check on out database. We we will keep in contact with that company about refund and we will report it police department ıf we can not find solution with them
Thank you.
T
taniapalacio
October 3, 2020 · via Tripadvisor
A spectacular destination!
We spent a day of sleep, a place where we can enjoy kids and big. The guide very good and attentive. We recommend the tour and the tourist agency.
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事業者からの返答
thank you very much :)
R
Rodrilopezp
October 2, 2020 · via Tripadvisor
Amazing paragliding ride and flight in pamukkale
It was an awesome experience to get on the paragliding and see the whole place from above, seeing those white poses from the height is the best thing we have done during the trip. I highly recommend it if you are already in pamukkale and want to have a good time with amazing views and good adrenaline
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事業者からの返答
thank you very much :)
N
Nadeemshabana40
September 14, 2020 · via Tripadvisor
THE BEST SERVICE!
Our tour guide was very cool and he made sure that we had everything we needed for the adventure ahead he had a great personality and always had a smile on his face. I am glad he was our tour guide for the trip!!!
事業者からの返答
thank you very much, , ,
E
Excursion691749
September 13, 2020 · via Tripadvisor
👍🏻👍🏻👍🏻
Can and White Rock Travel are amazing! They planned by tour in Pamukkale for the day and it was awesome. So much history details Can explained with clear spoken English, great and well-hearted pal. You won’t regret a day embedded in ancient history, beautiful seights and eating some traditional Turkish food!
事業者からの返答
thank you very much. .
J
javeria_sdq
September 13, 2020 · via Tripadvisor
We took a tour of the park in Pamukkale, saw the hot spring waters and visited old city Pamukkale.
My family took a full day tour of Pamukkale with the tour guide Nazmican. He gave us an amazing tour of the city! Our arrangement was done perfectly and Nazmican's knowledge of the history of the place was very impressive and we learnt a lot. Thanks from the whole family! Cheers!
事業者からの返答
thank you very much
C
christinabittar
March 17, 2020 · via Tripadvisor
Excellent travel agency
We made 02 tours with the White Rock Travel being one to Pamukkale which is a beautiful place a almost unavoidable tour The other day we did the tour to Ephessus which was also wonderful. The guides are always very attentive and seeking to provide the best understanding about the history of the places
