The tour was poor, we wanted to go to the less touristic places, but the guide did not know the places.
For lunch, we have been taken to a shopping mall when actually we asked for local cuisine to try.
事業者からの返答
Thank for your time and review.
Anna, firstly, I am sorry that you did not think you've tasted the delicacies of Harbin, and tour was poor,
I don’t really understand your reason
1)Your said” we wanted to go to the less touristic places” why you book this tour, you should booking special day tour like Jewish day tour, Russian culture and history, we will arrange right tour guide follow your booking,. Cathy Chen she is familiar with the field Harbin City Private Day Tour in Your Way in Winter Season for classical touristic places. I don’t think something wrong with her. You payment for touristic places, not for other special places.
Our suggestion itinerary is Harbin classical tourists places you have booked and paid your tour guide let you choice from two optional, you choice Harbin Snow fair on Sunisland, Harbin polarland, Songhua river ropeway, Russian town, and St.Sophia church
And your tour guide follow your choice and finished it. after finish you gave your tour guide and driver tips, they were thinking you spend a happy day with them. they are so encourage and happy.
2) you booking 2 person and paid only 2 person cost USD240, final you come 3 person, one join for free, in fact 3 person cost USD270, we just be friendly and kind, did not charge for one more person. Now you said your tour was poor, what make it was poor, our tour guide did wrong thing for you, cheating you behind, if not, one reason you expect too high for special need from this tour, if you have special tour you should book other tours, not this one, special tour is higher than this one you booked.
3) you said “For lunch, we have been taken to a shopping mall when actually we asked for local cuisine to try.”
I give your tour guide Cathy Chen call, ask her about your tour day food experience, She said that day you want to eat local style good, Cathy and our excellent driver Mr.Dong took you go to local restaurant, but you said you do not like it, so you out, Cathy and driver take you go to our famous shopping mall(Rongchuang Mall, Harbin local people spend holiday or day off time there and enjoy local food there, something wrong with this, I don’t think so, we usually take client come to Rongchuang Shopping Mall try local famous food like: DongFang JiaoZi Wang(Oriental dumpling king), Lao Chu Jia,LaoChang ChunBing,and other good taste local food will be in shopping mall, I also with my family go to Rongchuang shopping for local good food. This shopping mall good environment and no-smoking, also you can eat some local famous food, it is good place to go. we don’t think it is wrong place, your tour guide Cathy, Driver Mr. Dong and I we all from Harbin, local person, know which is best for eat lunch. We always try our best make our clients enjoy their trip in Harbin, your tour guide and driver took you go Shopping Mall, it is kind behavior hope you can have more chance to choice what you like , you choice Xinjiang food you like by yourself, and happy to eat it when you were in restaurant, now you said the food not you want,
I want to ask you what do you want, take you go to real local, you don’t like, take you shopping mall, you think not right place, please tell us where is right restaurant for you?