A guided tour would be better and more informative and only a little more money. Not a good experience for the money
事業者からの返答
Good Morning from Caf Tour & Travel,
Dear Gale,
Thank you for taking the time to share your feedback. We’re sorry to hear that the self-guided experience did not meet your expectations and that you felt a guided visit would have offered better value and more informative content.
Our self-guided option is designed for travelers who prefer the freedom to explore the museums at their own pace, while our guided tours offer a deeper interpretation of the artworks and collections. We truly appreciate your suggestion and will keep it in mind as we continue improving the experiences we offer.
We hope to have the opportunity to welcome you again and provide an experience better suited to your expectations.
Warm regards,
Caf Tour & Travel
T
Teresia G
May 21, 2026 · via Tripadvisor
Art in Uffizi in Florence
The museum is a must when you visit Florence. It is big so you need to plan what you’d like to see beforehand. Do your research on the best things to see in the museum and note the room numbers where these items are displayed. You follow a set route so you cannot go back if you’ve missed something. Museum is busy, so be prepared. You can take photos but flas and video is not allowed. I spent over 3 hours wondering through all the art works. You don’t need a guide so you can take you time appreciating the art. Fascinating!!!
事業者からの返答
Good morning from CAF Tour & Travel!
Dear Teresia,
Thank you for your helpful review of the Uffizi Gallery. We are glad you enjoyed your visit and appreciated the opportunity to explore at your own pace. Your practical tips for future visitors are also very valuable.
We hope to welcome you again in Florence.
Warm regards,
CAF Tour & Travel Staff
R
Robert_R
March 14, 2026 · via Viator
Shameful ripoff
Unfortunately the down load did not work and was a real ripoff as you would be better to purchase an English head phone than depending on a website diownload that did not work. Shamefull ripoff!!
事業者からの返答
Dear Robert,
we are sorry to hear that your experience did not meet your expectations. As indicated in our instructions, we strongly recommend downloading the app before arriving at the meeting point. Unfortunately, the Wi-Fi at the Uffizi Gallery is not always reliable and access may require an active internet connection. For this reason, our vouchers suggest downloading the app in advance so that, once at check-in, you only need to enter your login details and start the visit smoothly.
Warm regards
S
Sharon_W
November 25, 2025 · via Viator
Be prepared to ask...
Be prepared to ask questions if Italian is not your first language. It was not obvious where to go. To meet with the Viator person, she was not clearly identifiable and did not speak English. Luckily, the note of where to meet under the "statue" was perfect. Where to go next did not have the proper signage so we had to ask where to stand once we received our tickets. The museum was beautiful and very much worth it.
事業者からの返答
Good Morning from Caf Tour & Travel,
Dear Customer,
Thank you for sharing your experience and for noting both the beauty of the Uffizi and the challenges you encountered before entering. We’re glad the museum itself rewarded your efforts with its unforgettable masterpieces, and we hope to welcome you again for a smoother and even more enjoyable visit.
Kind regards,
Caf Tour & Travel
A
Alana_Y
September 6, 2025 · via Viator
My friend and I did the...
My friend and I did the self-guided tour. There were so many beautiful pieces and such a rich history, seeing it all was overwhelming! While this was a great experience, we didn't get to fully enjoy it and learn everything about the artwork was because the link to guide app was broken :( It would've been nice to get the audio headset, but it wasn't offered to us. Not sure if we could have asked for one, but that would have been nice to know while we were there.
事業者からの返答
Dear Alana,
Thank you very much for sharing your feedback. We are truly happy to hear that you enjoyed the beauty and richness of the Uffizi Gallery, though we are very sorry to learn that your experience with the self-guided app did not fully meet your expectations.
Please note that, as indicated both online and on the voucher, this activity requires guests to use their own mobile devices and headphones in order to access the audio guide. Unfortunately, headsets are not provided on-site, which is why we encourage travelers to bring their own for the best experience.
We hope to welcome you again in the future,
Kind regards,
S
st_phanielT294LA
July 29, 2025 · via Tripadvisor
Service not provided => payment for non-existent application
DOESN'T WORK. The app never wanted to load on the site or at the hotel. Same for my husband who has another phone. The person in charge on site was unable to help us and the person we called at the helpline didn’t even bother to take my claim.
Apparently we are not the only ones reading the previous reviews ...
事業者からの返答
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and we sincerely regret the inconvenience you encountered during your visit.
Please allow us to clarify that we have not previously experienced issues with the app provided for this tour. To ensure a smooth experience, it's essential to follow the detailed instructions outlined in the voucher you received at the time of booking. These instructions explain how to download and activate the app in advance of your visit.
Alternatively, if the app has not been downloaded prior to arrival, our on-site assistant is available to help. They provide login credentials and guidance during the check-in process to ensure you can access the content without issues.
We apologize if this support did not meet your expectations, and we will investigate the situation further to understand what went wrong and ensure better service in the future.
Kind regards,
S
Stephanie_B
May 29, 2025 · via Viator
No WiFi
There is no WiFi in the gallery so I was not able to even use the App to follow the self guided tour, disappointing.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you were unable to use the app during your visit due to the lack of WiFi at the gallery.
As noted on our Viator page and in the vouchers provided, we recommend downloading the app in advance of your visit to ensure a smooth and uninterrupted experience. We understand how frustrating it must have been not to access the self-guided tour as planned, and we genuinely regret the inconvenience this caused.
Warm regards,
C
C2237FIpaula
April 14, 2025 · via Tripadvisor
DON’T sign up for any tour using the POP app!
The gallery itself was absolutely amazing, but our exceptionally poor experience of the POP self guided tour, led to a frustrating visit during which the art at times took second place to a frankly crap app!
We only got the app code when queuing, and even the lite app took 20+ minutes to load. This meant it hadn’t finished loading when we entered the gallery and as the signal was so poor in there, we spent another 20 minutes trying to stand near doors and windows to finish the downloading. This was extremely frustrating and not a great start to our visit. Why was this code not sent to us earlier to avoid this very basic problem?
Throughout our time in the gallery the POP app kept freezing (for me) and stopped working altogether for my husband. This happened over and over again and really diminished our gallery experience and understanding of the art. We gave up in the end and I wish we’d had a guide instead. It really wasn’t worth the money due to this useless app.
This was extremely disappointing as myself and my husband have used your apps and tours many times in different countries, but would think twice before signing up again in case we have another frankly useless tour.
事業者からの返答
Good morning from Caf Tour & Travel,
Dear Paula,
Thank you for sharing your feedback on Tripadvisor.
We are truly sorry to hear about the difficulties you encountered with the App during your visit to the Uffizi Gallery.
To clarify, on our vouchers, we always recommend that customers download the app ahead of time to ensure that the app is ready for use upon arrival. This is to avoid delays and technical issues like the ones you described. Unfortunately, once the app is downloaded, we cannot control the internet connection or any issues that might arise from the personal devices of the customers, such as signal issues within the gallery. These problems can sometimes be linked to poor reception, which is beyond our control.
We hope that, despite this issue, you were able to enjoy the incredible art at the Uffizi Gallery.
Thank you again for sharing your experience, and we sincerely hope to have the opportunity to offer you a better experience in the future.
Our best regards
P
Paula A
March 13, 2025 · via Tripadvisor
Amazzing
A Must visit. Extremely interesting museum, so much to see. Once in a lifetime view of famous works of art. Spent full day.
事業者からの返答
Dear Paula,
Thank you for your wonderful review! We’re delighted to hear that you had such a memorable experience at the Uffizi Gallery. It truly is a treasure trove of art and history, and we’re glad you enjoyed exploring its masterpieces. We appreciate your kind words and hope to welcome you back for another visit in the future!
Warm regards
M
Mary_a
January 4, 2025 · via Viator
This was a really good...
This was a really good option for us as we have spent an extensive amount of time touring around Europe. We decided we would make this trip more of an unstructured trip where we did book any tickets or tours in advance. We decided the day before that we wanted to visit the Academy and the Uffizi. This option was perfect for us to be able to be able to buy skip-the-line (which really always is still at least a 10 minute line to get in). It was also nice to have access to an audio guide for both places. The guide isn’t as detailed as you can rent, but it does give a good high level overview of the important works. NOTE: you need to be sure you have at least 5G cell service for the app to work. It started to get a little glitchy at the end when I did have very good service. But a really great option for those who want to see both places last minute and don’t want to do a group tour!
事業者からの返答
Dear Mary,
Thank you so much for sharing your experience with us! We're thrilled to hear that the self-guided app visit worked well for your spontaneous travel plans. It's great that the skip-the-line feature helped streamline your visit to both the Uffizi Gallery and the Accademia Museum. We appreciate your feedback on the audio guide and are glad it provided a helpful overview of the key works. We also take note of your comment about the app’s performance with cell service and will work to ensure a smoother experience for all users. Thank you again for your kind review, and we hope to welcome you on another adventure in the future!
Warm regards
