Fantastic exhibition of occupied Krakow but very little about Schindler himself, which is why I paid for the tour in the
The experience should be called Krakow under occupation then I would’ve given it five stars. It was meant to be Schindler‘s factory experience and there was very little about Schindler, the work of the factory and even the film by Spielberg. I learn far more on my cycle tour of Kraków when we stopped outside the factory for 10 minutes then I did in the whole tour.
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Daria_M
September 9, 2026 · via Viator
Inflexible
The Tour director was extremely inflexible. We were coming from Prague and had booked a trip. Thought we had plenty of time based on what time we were supposed to get in to krakow , but unfortunately, our driver from Prague to Poland was caught up in some bad traffic and we ended up getting in too late fir the tour. I had texted the Tour operator in plenty of time and asked if we could do another day and they said no. Other Viator tours worked with us. They did not so we didn’t get to see Schindler‘s factory. We didn’t get our money back and they basically said too bad.. we have didn’t so much money with Viator over the past 10 years and I am very unhappy. Will give much thought to future tours with Viator.
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susannecC7571OK
September 4, 2026 · via Tripadvisor
Fine print is not consistent
I was texting with a advisor because on none of the paperwork that I received from TripAdvisor did they say that you had to bring a physical ID therefore, half our party could not get into the museum I would like a refund for the two people who did not get into the museum because again all the emails leading up to the trip to the excursion did not say bring physical ID it does say it on the website I have found out but nowhere that had any prompt prominence.
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Neil_W
May 17, 2026 · via Viator
A tour that highlights Krakow's history during WWII
A very comprehensive explanation of Krakow and its history during WWII, but not a lot on Oskar Schindler until the very end.
The tour is conducted on the site of the Schindler factory and our guide was excellent with huge knowledge of the period. The museum though is quite small and was too crowded with both independent travellers and our group which, in my opinion, was far too big for the museum, given that it is small and others are visiting it also. There was a massive amount of information and pictures on display and it was impossible to take it all in, given the pace of the tour and the space it was conducted in.
I came out a bit disappointed in regards to Oskar Schindler and his efforts during WWII, but certainly more knowledgeable about the Krakow's history during this period of time.
事業者からの返答
Thank you for your feedback! We are glad you appreciated our guide's extensive knowledge. We apologize for the crowd discomfort and the fast pace; the museum’s narrow spaces can get very busy. As you noted, the exhibition focuses primarily on Kraków's wartime history rather than just Schindler himself. We will work on group management to enhance comfort.
kind regards,
PolandTours Team
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V1368RUsarahn
April 27, 2026 · via Tripadvisor
Good museum, good organiser but not very nice guide
The museum was more about WW2 rather than Schindler. But it was still nice experience.
The organiser of the tour was fine.
But the tour guide was not nice, she was actually from the museum, she looked like she didn’t want to be there, she looked very annoyed for the whole 1.5 hour and she was also quite rude to other tourists who are not from our tour.
事業者からの返答
Thank you for your review. We are glad you found the experience nice, but we sincerely apologize for the guide's behavior. While museum-employed guides conduct these tours, we expect them to remain professional and polite. We will report this incident to the museum management immediately to ensure better service quality. Thank you for bringing this to our attention.
kind regards,
PolandTours Team