Total scam. Paid a premium for timed entry ticket and audio guide. Wanted to avoid waiting in line in the heat so thought it made sense. We rushed to make it on time only to find we did not have timed entry so waited line in the heat. Museum was great but Viator was lousy.
事業者からの返答
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that the tickets provided are timed-entry tickets, which allow entry during your reserved time slot. However, all visitors, regardless of ticket type, are required to pass through the museum's mandatory security screening before entering. Unfortunately, no ticket—including timed-entry tickets—can bypass this security check, as it is in place to ensure the safety of all visitors.
As one of the world's most visited museums, security procedures are an essential part of the entry process and are managed solely by the museum authorities.
We appreciate your comments and are glad to hear that you enjoyed the museum itself. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a better experience in the future.
L
Louisa_n
June 27, 2026
Nice museum, friendly staff
Great place to go on a hot day. Impressive art. The shop and cafe area was nice, but extremely crowded during the hot part of the day.
事業者からの返答
Thank you for your feedback.
O
olivia_c
May 22, 2026
Unfair business
Viator sent me a ticket for a different person and for a different museum. Therefore I did not receive the audio tour and had to wait in the “person without timed ticket” line. I called before arriving to clear it up and they said it would be okay with just the one ticket. They refuse to give me a refund which is bad business practice.
事業者からの返答
Thank you for your feedback.
We are sorry to hear about the confusion and inconvenience experienced during your visit. We sincerely regret the issues regarding the ticket details and audio guide access. Please note that all visitors may still be required to pass through venue-controlled entry lines. We appreciate your comments and will review this matter internally to help improve our service and communication.
D
David_P
December 23, 2025
Exasperating to enter; time well spent once inside
Entry is a major pain. I recommend coming at least 40 minutes early. After entering there are various good paintings and a very good center exhibition on the ground floor.
事業者からの返答
Thank you for sharing your experience and helpful advice.
We’re glad to hear you enjoyed the paintings and the ground floor exhibition, and we appreciate your tip about arriving early—it can really help make the visit smoother for future guests.
J
Julia_P
August 26, 2025
Stunning Water Lillies
Smaller museum than expected. Perfect for an audio tour on your own. You have time to listen to the 1-3 minute summary for each painting. Monet’s Water Lillies murals are stunning. Something everyone should see in their lifetime.
事業者からの返答
Thank you for your feedback.
Parisの類似ツアーを比較
最安値: Paris Big Bus Hop On Hop Off Tour with Optional River Cruise — $45
最高評価: Louvre Museum Premium Guided Tour 6 GUESTS MAX Entry Included — 5.0 (7,146 件のレビュー)
