It was an incredible experience which I will never forget. Our guide Dimitra was absolutely fantastic and made the whole trip even more special. Her passion for the whales and Icelandic wildlife were contagious from the very beginning. I liked also her good humor and laugh :)
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luisfelipeg338
September 17, 2026 · via Tripadvisor
BAD EXPERIENCE GIANT GIANTLES - WHALE WATCHING
Worst experience in Iceland, mainly because of a staff member named “Nana,” who provided the worst customer service possible. She was extremely rude, to the point that her behavior was bordering on prejudice.
I am surprised that the company supports having someone with this kind of attitude working in tourism.
We did not see any whales during our tour, which is 100% understandable and simply part of nature. However, after a lot of insistence, we were given a voucher, which is advertised as a customer entitlement, but absolutely no explanation was provided about how the voucher works or how to use it.
There was no attempt whatsoever to make up for what happened or to provide any kind of assistance.
In addition, the boarding process was poorly organized.
I recommend choosing any other whale-watching company rather than this one.
事業者からの返答
Dear Luis,
Thank you for your honest feedback. We are sorry to hear that you left with such a negative impression of your experience with Gentle Giants.
Our tours operate in wild nature, which is indeed unpredictable. As you experienced on your tour with no whale sightings, customers are offered a free return voucher for the GG1 Whale Watching tour. The voucher is valid indefinitely and can be used depending on availability; advance bookings cannot be made. This information is stated in our terms and conditions when booking on our website, in information e-mails sent to customers, and is also provided in the Ticket Center upon check-in.
We take comments regarding our team seriously and have reviewed the situation. Based on the information available to us, our staff member was providing instructions after the tour regarding the procedures in the event of no whale sightings. We regret that the communication and misunderstanding resulted in such a negative experience.
We are very proud of our international team, representing many different nationalities and backgrounds. Clear communication and respectful interaction, both from our staff and towards our staff, are very important to us.
All the best from Húsavík,
Daniel Annisius – Assistant Manager
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laurengP6053WH
September 16, 2026 · via Tripadvisor
5 Stars Whales or Not
Did we see whales? Eh, kinda, we saw one but really had trouble keeping eyes on it! Nevertheless, it’s never a guarantee and we still had just a fabulous star and it was still a five star experience. Our guide Clara was so sweet and enthusiastic. The rib boat was awesome and added to the adventure of it all. Lastly, the ride showcased such a beautiful view of the bay and the mountains. We had a great time!
事業者からの返答
Hello Lauren, thanks for taking the time to write to us again! We’re glad you enjoyed the RIB adventure, Clara’s enthusiasm and the beautiful views of Skjálfandi Bay, even with only a brief whale encounter. We really appreciate your understanding that whale watching is never guaranteed and that you still had a five star experience. All the best, Fabio
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laurapN1692CY
September 15, 2026 · via Tripadvisor
Wonderful whales!
Unique experience! We saw the humpback whale that greeted us several times!
事業者からの返答
Hello Laura, thank you for your lovely words! We’re super happy you had such a special experience on the RIB and got to see a humpback surfacing several times. Those moments can be incredibly memorable, and we’re glad the whale gave you such a wonderful greeting! Safe travels from Gentle Giants team in Húsavík, Fabio.
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yanislavai
September 6, 2026 · via Tripadvisor
Whale watching tour
I really recommend the tour - Miro - our guide was very knowledgable and we manage to see two humpback whales and some minke whales. Paying extra for the speed boat was definitely worth it - we could move as soon as we saw some action in the water and get closer to the whales.
事業者からの返答
Hi Yanislava, thanks so much for taking the time to write to us! We’re really glad you enjoyed the speedboat experience with Miro and got to see two humpbacks and some minke whales. The RIB certainly gives us the flexibility to move quickly when there is action in the bay. All the best, Fabio
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X2371RHsheilab
September 5, 2026 · via Tripadvisor
Amazing
We saw several whales and the day was beautiful. Our guide was a biologist and knew great information about the whales. She named four whales. The day was sunny and whales hungry so we saw lots of activity. Amazing experience.
事業者からの返答
Hi Sheila, thanks so much for your kind words! We’re really pleased you had such an active day with several whales and that our guide could share so much knowledge. Four whales feeding on a beautiful sunny day sounds like a fantastic whale watching experience! Greetings from our Gentle Giants team, and safe travels. Fabio
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Elizabeth_M
September 4, 2026 · via Viator
Great Experience
We had a wonderful tour seeing 3 different humpbacks and watching 2 for a while. Our guide Jelmer and the captain Adi were wonderful!
事業者からの返答
Hello Elizabeth, thank you for taking the time to write to us! Seeing three different humpbacks and spending quality time with them sounds like a truly memorable day. We’re also very happy to hear that Jelmer and Adi made the experience special. Greetings from Gentle Giants in Húsavík, Fabio
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TitaTrip72
August 30, 2026 · via Tripadvisor
A bit of disappointment, but a beautiful boat trip!!
We chose Húsavík because it is highly advertised as the whale-watching capital. The instructions and the heavy suit they provide to stay better protected from the cold are excellent. Clear and sunny day, calm sea, splendid boat trip, but... disappointment, we didn't see any whales, any seals, and no puffins!! Two dolphins very far away for half a second.
All the brochures for this excursion that advertise these incredible encounters with these gentle giants, it seemed from the photos and reviews that everyone had had the opportunity to have this experience, and so they created such high expectations for me only to see absolutely nothing... and the speedboat is also expensive!!
However, I liked the speedboat trip, it was in itself very exciting, and I felt safe, it was clear that the captain was experienced, I would give him 5 stars!!
事業者からの返答
Hello, and thank you for sharing such an honest review. We’re sorry the wildlife sightings did not match the expectations you had for your trip to Húsavík. At the same time, we’re glad you enjoyed the RIB, felt safe and appreciated the captain’s experience. Hopefully you can return again and use your voucher for a better experience. All the best, Fabio.
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Erika_R
August 28, 2026 · via Viator
While booking, I saw...
While booking, I saw other reviewers say the rib boat gets way closer, so thats what we picked and I'm happy we did. The 2 hr time frame was the perfect amount
事業者からの返答
Hello Erika, thanks for sharing your experience with us! We’re glad you chose the RIB and that the smaller boat gave you the closer experience you were looking for. All the best, Fabio
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S7975KOdanf
August 27, 2026 · via Tripadvisor
Incredible day!!
This was an amazing day! We saw whales and puffins. Incredible! I did not see that we bothered any animals in any way. I felt safe. Got lots of pictures. The smaller boat with less passengers was just fine for me. I would absolutely do it again.
事業者からの返答
Incredible day and incredible review! We are super happy you had such a memorable day with whales and puffins, and that you felt safe and comfortable throughout the trip. It is great to hear you enjoyed the smaller boat and got lots of pictures too. We would love to welcome you back to Gentle Giants in Iceland! All the best, Fabio
Akureyriの類似ツアーを比較
最安値: Traditional Whale Watching from Húsavík by Local Family Company — $97