This tour cost two of us €40 for a guided tour that lasted less than 30 minutes. The guide was knowledgeable, but no one mentioned that you would only get to see the gardens because the building is closed. You can buy your own ticket to walk through the gardens for just a few euros. It really felt like bait and switch. The tour was supposed to be 1.25 hours.
T
TerryJackson
September 23, 2026 · via Tripadvisor
Beware. Seriously overpriced. The Alcazar buildings are closed.
Beware. This tour is seriously overpriced. The buildings of the Alcazar are closed. The tour operator did not tell me or other participants this until the tour, which was only of the gardens, was over. The tour lasted 50 minutes and not 75 minutes as advertised.
One can but a ticket on the Alcazar website for entry to the gardens for €3.56.
One can read the history online.
T
Terry_J
September 22, 2026 · via Viator
Overpriced and disappointing.
It was difficult to find the guide. The tour was supposed to last one hour to one hour and 15 minutes but it ended after 50 minutes. The guide was very nice but her English was poor.
This tour is seriously overpriced. One can read about the gardens and the history and pay less than €2 for entry.
The palace is closed so one only sees the garden.
事業者からの返答
Good afternoon,
The tour you booked is a guided tour with admission included, so the price you paid is not simply the entrance fee to the monument, which is nothing like the €2 you suggested.
The companies and guides are adapting to the improvement and restoration works currently being carried out at the Alcázar de los Reyes Cristianos. Despite some areas of the building being closed, the full admission price is still charged.
We are obliged to show visitors the areas that are currently open to the public, and we are sorry that we cannot do more.
Any complaints regarding the current situation should be addressed directly to the City Council, please, as we are also being affected by these circumstances.
Thank you very much.
M
MrandMrsICHBI
September 11, 2026 · via Tripadvisor
Alcazar Garden tour only
Our guide gave us the history of Cordoba and the Alcazar de los Reyes Cristianos. She was knowledgeable and approachable. However, this tour was of the gardens only as the actual building is closed for renovations. We booked this tour December 2025 and do not recall seeing any warning about the sites closure, when we contacted Eventour they pointed out that their website carried the warning 'The Alcazar will open its doors on 16 June 2026. As restoration works are still ongoing the visit will take place in the areas that are accessible at that time'. This suggests that some of the Alcazar will be open, it clearly does not say only the gardens will be open. We paid Euro's 39.88 when you can buy tickets to the garden at the entrance for Euro's 7.50 per person. Overall we feel we were mislead over the tour and paid a premium price.
I
isarnaud
August 20, 2026 · via Tripadvisor
Unmissable in Cordoba
Equipped with an audio guide, we walked through the gardens since the Alcazar is under renovation (which we would have appreciated knowing beforehand). Guide very available for our questions. General presentation of Cordoba, then main historical elements. Our guide made sure to always give his explanations in the shade. Magnificent and refreshing gardens, also to be done at night with the illuminations. Tour in English. About twenty people in the group. No tour in French, a shame for the children.
事業者からの返答
Merci beaucoup pour votre avis détaillé ! Nous sommes ravis que vous ayez apprécié les explications de notre guide, sa disponibilité et son attention à votre confort pendant la visite. Nous prenons également note de votre remarque concernant l’information sur les travaux de l’Alcázar et regrettons que l’absence de visite en français ait été décevante, notamment pour les enfants. Nous espérons vous revoir à Córdoba !
M
mariagiuliab2020
August 5, 2026 · via Tripadvisor
Visit to the Alcazar reduced to a visit to the gardens.
Alcazar closed for renovation, but we were not informed! Very few and uninteresting explanations received.
We did not like it at all.
事業者からの返答
La ringraziamo per le sue gentili parole.
Ci dispiace che non abbia potuto visitare l'intero monumento. Attualmente l'Alcázar è oggetto di lavori di restauro, come indicato sul nostro sito web; pertanto la visita guidata si svolge esclusivamente nelle aree aperte al pubblico.
Come le avrà spiegato la guida, il Comune non ci ha ancora comunicato la data di riapertura completa dell'edificio. Ci scusiamo per il disagio arrecato e speriamo che abbiate comunque potuto apprezzare il resto della visita.
M
Massimo_B
April 13, 2026 · via Viator
Alcàzar of Cordoba closed for restoration
You must inform travelers that the Alcàzar of Cordoba is currently closed for restoration and that the gardens are not open to visitors either. A change is offered, after purchase, with a visit to the royal baths and patios, which while cute, have nothing to do with the Alcàzar.
事業者からの返答
Gentile cliente,
Grazie per aver condiviso la sua opinione.
Desideriamo informarla che l'Alcázar de los Reyes Cristianos è attualmente chiuso per lavori di restauro, una situazione che esula completamente dalla nostra gestione. Questa informazione è chiaramente indicata nella descrizione del prodotto prima dell'acquisto.
Inoltre, il nostro team contatta sempre preventivamente i clienti per informarli di questa circostanza e offrire loro la possibilità di annullare senza alcun costo o di optare per un'alternativa, come la visita ai bagni reali e ai cortili.
Ci dispiace che l'esperienza non abbia soddisfatto le sue aspettative, ma ci impegniamo costantemente per offrire la massima trasparenza e diverse opzioni ai nostri visitatori.
Cordiali saluti.
C
Cruiser65621952932
September 22, 2025 · via Tripadvisor
Uninsured benefit
39€ for guided tour Eventour of the Alcazar.
Alcazar closed on D-Day. We could only see the garden (free visit) and the califal baths (visit at 6€)...
I made a complaint but no action was taken.
事業者からの返答
Cher client,
Nous sommes sincèrement désolés que votre expérience n'ait pas répondu à vos attentes. Nous comprenons parfaitement votre déception de ne pas avoir pu visiter l'intérieur de l'Alcázar de los Reyes Cristianos cette fois-ci.
Nous tenons à préciser que le monument est actuellement fermé pour cause de travaux de restauration, ce qui est clairement indiqué sur toutes nos plateformes de réservation. Il y est précisé que la visite comprend la visite des jardins et des bains califaux, de sorte que les personnes qui achètent leur billet le font en connaissance de cause.
La visite s'est déroulée comme prévu dans le programme, mais nous apprécions néanmoins votre avis, car il nous aide à continuer à nous améliorer et à offrir une communication toujours plus claire et transparente.
Nous espérons vous accueillir à nouveau à l'avenir, lorsque l'Alcázar rouvrira complètement ses portes, afin que vous puissiez profiter pleinement de l'expérience.
Cordialement,
Eventour
R
rub_nrJ4754MH
September 9, 2025 · via Tripadvisor
Excellent Service
very good attended us super well was very nice, I really liked you to ask us questions, it was very funny and was always watching us.
S
S3496LEadrianam
July 28, 2025 · via Tripadvisor
Rosa was outstanding.
Rosa was lovely. He gave us a lot of information, not only about the Alcazar but also to give historical context.
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