“Bob” was such an amazing and caring guide. We had an amazing experience and traveling with accessibility issues that is a big deal. Highly recommended!
事業者からの返答
Dear valued guest,
Thank you so much for sharing your experience! We’re happy to hear that Bob’s kindness and support helped make your Tokyo tour memorable and comfortable.
We hope to welcome you back on your next visit to Japan!
Best regards,
Kyoko
A
Angel F
June 16, 2026
Thoughtful and Accessible Tokyo Experience
Yuki was fantastic. She communicated with us the day before the trip, and the company also reached out a few days in advance. She picked us up from our hotel, and we set off by train with two family members who had mobility challenges: one using a wheelchair and the other using a walker.
Throughout the tour, Yuki regularly checked in to see how we were doing, when we wanted to eat, and whether we wanted to make any changes to the itinerary. She handled all of the train costs and took many photos that we were able to download later.
We would recommend Yuki in a heartbeat.
事業者からの返答
Dear Angel,
Thank you very much for joining our Accessible Tokyo Tour and for sharing such a thoughtful review! We’re delighted to hear that Yuki’s communication and care helped make the day comfortable for your family.
We truly appreciate your recommendation, and we hope to welcome you back to Japan again in the future!
Best regards,
Kyoko
I
Ilse_V
May 31, 2026
Accesible tour inTokyo with keita Mizuki
We had a fantastic private tour in Tokyo. Our guide was incredibly friendly, knowledgeable and attentive. He paid particular attention to our son with a disability and made sure that everyone could enjoy the day to the fullest. In a short time we have seen and learned a lot about both Japanese culture and daily life. This tour was without a doubt one of the highlights of our trip. Highly recommended!
事業者からの返答
Dear Ilse,
Thank you very much for joining our Accessible Tokyo Tour and for sharing your wonderful review! We're delighted to hear that Keita’s kindness, expertise, and attentive support for your son helped your whole family enjoy a rich and comfortable day in Tokyo. It’s great to know the tour gave you meaningful insights into both Japanese culture and everyday life.
We truly appreciate your warm recommendation and are honored this became one of the highlights of your trip!
Best regards,
Kyoko
R
RobinG
April 10, 2026
Terrific Tokyo Tour
Keita (K) was wonderful! He was very cognizant of making sure of my ability to travel and see all the locations. I was especially impressed with his working with trainsubway personnel for access.
As a side note the train/subway system is amazing. Lunch was incredible. K provided great history and cultural throughout our time together. It wonderful having K make sure we had the best photo opps everywhere we went. K went over and above after seeing we had another tour scheduled in Osaka and contacted his counterpart to let them know what our particular interests are. We started with a great tour guide and finished with a friend. Highly recommended this tour and Keita as your guide. Thank you.
事業者からの返答
Dear Robin,
Thank you very much for joining our Accessible Tokyo Tour! It’s wonderful to know that Keita’s care, coordination with station staff, and thoughtful guiding made your day so smooth and enjoyable. We’re also glad you enjoyed the incredible lunch and photo spots along the way.
We truly appreciate your heartfelt review and hope to welcome you again on your next visit to Japan!
Best regards,
Kyoko
P
Pioneer702612
April 7, 2026
Thank You for an Exceptional Tour Experience
Charlotte was so incredibly knowledgeable and her guidance made the entire visit both enjoyable and informative. We especially appreciate how accommodating she was to our accessibility needs for our son. Her kindness and attentiveness made a difference and memorable experience for our family.
事業者からの返答
Dear valued guest,
Thank you very much for joining our Accessible Tokyo Tour and for sharing such a heartfelt review! We’re delighted to hear that Charlotte’s knowledge, kindness, and thoughtful support helped make your family’s visit both enjoyable and comfortable. It means a lot to us that her care for your son’s accessibility needs made a memorable difference.
We truly appreciate your kind words and hope to welcome you again on a future trip to Japan!
Best regards,
Kyoko
L
L2145TVsandraj
March 11, 2026
A wonderful day
It was our first time in Tokyo and our first time vacationing with a wheelchair and Masaharu Kai guided us through the must see attractions and subway stations with confident ease. Not only did we see some amazing places and stopped at culturally significant food stalls and tempura restaurant, but we left the day with all the information and confidence we need to continue exploring the city on our own for the remainder of our stay.
A fantastic experience, a well planned and paced day, an incredible guide and sunny weather, couldn’t recommend it highly enough.
事業者からの返答
Dear valued guest,
Thank you very much for joining our Accessible Tokyo Tour and for sharing your wonderful review! We’re delighted to hear that Masaharu guided you smoothly through the city and helped you gain the confidence to explore Tokyo on your own for the rest of your stay.
We truly appreciate your kind words and are glad the day felt well‑planned, relaxed, and memorable. Hope to welcome you again!
Best regards,
Kyoko
C
CharmaineRichard
March 6, 2026
Enjoyable day tour for wheelchair users
Wonderful day out with a very kind, friendly, patient, and helpful guide. We managed to have really good tempura lunch at a local Japanese restaurant and see a lot of the famous sights. Also got to try the local trains! When we wanted to buy some good coffee, he was knowledgeable and brought us to a couple of great shops! Recommended for wheelchair users. The guide (Masaharu Kai) kindly offered to help push the wheelchair, even though it was outside his job scope to do so! Highly recommended.
事業者からの返答
Dear valued guest,
Thank you very much for joining our accessible tour and for your wonderful review! We’re delighted to hear that you had an enjoyable day and that Masaharu was able to support you throughout the experience. Your kind words mean a lot to us.
We truly appreciate your recommendation and hope to welcome you again on your next visit to Japan!
Best regards,
Kyoko
A
alexandrawP5839GW
February 25, 2026
Great Tour and Great Guide!
This tour was a great way to travel around several must-see areas in Tokyo! Our tour guide Keita was incredibly kind and knowledgeable, and he made it easy for us to get around with a wheelchair-bound member of the family. We also felt a lot more confident using the subway independently after our experience on this tour!
事業者からの返答
Dear Alexandra,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our Tokyo tour and that Keita was able to make your experience both smooth and memorable. It’s fantastic to that the tour helped boost your confidence in navigating the subway system.
We truly appreciate you choosing to explore Tokyo with us, and we hope to welcome you back for another adventure in the future!
Best regards,
Kyoko
T
tammy534
November 23, 2025
Best Limited Mobility Tour EVER!
Masaharu Kai is one of the best walking tour guides my husband and I have ever had—and we travel often! This was truly an outstanding experience.
I have limited mobility, which usually makes standard walking tours difficult. Masaharu made everything easy and enjoyable. His extensive knowledge of Japan’s history and culture, combined with his attention to accessibility, made this tour exceptional. Every site we visited was wheelchair- or rollator walker-friendly, which is what Japan calls “barrier-free.”
We moved at the perfect pace, navigated trains effortlessly, and Masaharu knew exactly where to find elevators and accessible routes at temples and shrines. I never felt rushed or excluded. Each stop was full of surprises, delicious food, and fascinating history.
If you have limited mobility, I strongly recommend booking a tour with Masaharu Kai. He goes above and beyond to ensure everyone has an unforgettable experience!
事業者からの返答
Dear Tammy,
Thank you so much for your thoughtful and detailed feedback! We’re delighted to hear that Masaharu made your tour both accessible and enjoyable, and that his knowledge and care helped create such a memorable experience. Your kind words about his attention to barrier-free routes and his guidance mean a great deal, and we’ll be sure to share them with him.
We truly appreciate your recommendation and hope to welcome you again on another tour in the future!
Best regards,
Kyoko
J
Jonathan_A
November 23, 2025
Great Experience
The tour guide was great took time explained things as we went and was considerate of our pace. Would recommend
事業者からの返答
Dear Jonathan,
Thank you very much for your kind feedback! We’re so glad to hear you enjoyed your tour and that the guide made the experience comfortable and informative at your pace.
We truly appreciate your recommendation and hope to welcome you again in the future!
Best regards,
Kyoko
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