We had to move around trips due to flight complications, and this tour company wouldn't credit our fee (the highest we paid by far) to the next day for a different trip even though they had many trips open. This was the biggest miss of our vacation.
事業者からの返答
Dear customer, you did not participate in this activity so the excursion was taking as no show non refundable, we operate the activity according your booking additional whne you bough this tour you accept the policies and it is not possible to change any toyr with less than hours
Your comentc does not represent the service we provide as operator
S
Sholas007
January 2, 2025 · via Tripadvisor
Nice Tour Marred by Poor Communication
This was an amazing tour marred by poor organization and terrible communication. We were initially told to meet at the extremely early hour or 0545. When we waited for over an hour, no one returned or responded to calls/messages. The pick up was rescheduled after the fact for 0650 and the pick up did not happen until 0710. Life happens and it is reasonable that there may be changes in tour times/pick up, but the staff should communicate that AND they should answer messages in real time when there are questions about pending tours.
事業者からの返答
Dear customer, we told you the exact time for the activy but your confused the times.
In galapagos is one hour less that the continent that the reason you wait a lot , it was not our fault.
have a good day.
D
davidmK7878IA
October 14, 2022 · via Tripadvisor
RECOMMENDATION: Amazing Experience
What an amazing destination!, a paradise, the price is high but worth it, I was picked up from the hotel, lunch on board is spectacular, The agency always showed attentive definitely there was a good organization. I RECOMMEND the agency as they are super attentive with what they offer, if you have the opportunity to contact the agency directly it would be super cool as they can give them group discounts. It is certainly worth this destination
事業者からの返答
Muchas gracias por su reseña, nuestra idea es que nuestros clientes vivan una gran experiencia con nosotros
T
TedTriesBest
March 15, 2022 · via Tripadvisor
Don’t trust this booking
This trip was overbooked. I purchased through trip advisor 2 weeks in advance. I was told 2 days prior to the trip that I could not participate. At that point I had already booked my hotel rooms for the itinerary and ended up loosing $130 on a hotel room because of it.
事業者からの返答
Dear customer in this experience we Dear client, the tour did not take place due to a last minute mechanical failure which could not be solved as we expected, which, in order to take care of the integrity of the crew and our clients, we decided to change the date of the excursion. We made the decision to change the date of the excursion so as not to have any mishaps in our boat as has already happened with other boats, unfortunately you could not change the date, therefore you offered other tour options. Greetings
R
ranjan_p
October 8, 2021 · via Viator
Very good yatch crew...
Very good yatch crew
Excellent lunch
Good guide showed and explained lots of things beautiful place
Snorkeling was fine not exceptional
事業者からの返答
Dear Ranjan, thanks for your comment. we hope to see you soon.
Have a good day
S
Sherman_P
July 2, 2021 · via Viator
Great full day experience!
Bartolomé was a really fun tour! Got picked up from my hotel and transported to the boat, and throughout the boat journey saw a lot of wildlife. The breakfast and lunch were good too, the boat had a really good chef. Our guide was really cool and was a great photographer! He had us doing all these cool poses. The snorkel and walk on Santiago after climbing Bartolomé was pretty decent too. The only thing you should keep in mind though, is that if you don't have a wetsuit, it costs $5 to rent one with them, and also alcoholics drinks are a little extra as well. Overall was a great tour!
G
Giulio_G
June 16, 2021 · via Viator
Overpriced/not worth it
Don’t buy this tour on Viator. You can buy it in person for half the price. There was a guy on board with us who paid less than half what we did. Obviously a difficult thing to hear. It’s fun but it’s predominantly boat ride and the water is very choppy. They feed you well and the crew is very nice but not worth the money
事業者からの返答
Dear passanger when you book this kind of tour, we provide an experiences and we book your spaces, normaly this kind of tour does not operate every day.
Additional when you go directly it is possible that you can find spaces or not, so when you book with us we will sure your spaces in this activity.
The people normally resell tickets by a less price to not leave with less people but you have to be lucky to find spaces in the same day of the excursion
Santa Cruzの類似ツアーを比較
最安値: Giant Turtle Watching and Lava Tunnels Tour — $40
最高評価: Day tour to Pinzón Island and La Fé/Palmitas Bay with snorkeling and fishing — 4.9 (156 件のレビュー)
最短: Giant Turtle Watching and Lava Tunnels Tour — 3 時間
