The guide did not show up. Still waiting for a refund
This is a scam. I paid 70$ and no one showed up in the meeting point. I was there for 30 minutes and no one came. Despite my multiple messages, calls and emails I wasn’t able to connect with the tour agency “TJ Travel”. I made the booking last minute but got confirmation that the tour was confirmed so there is no excuse.
To this date I am still waiting for a response and at the very least a refund!
If you don’t refund me ASAP I will place a dispute and will report it to TripAdvisor
1人が参考になったと回答
事業者からの返答
Dear Daniel,
Thank you for your review. We appreciate feedback from our clients. However, your opinion shows our company in a completely wrong light. We are sorry for not being able to accommodate your booking due it was made just a couple of hours before the official tour start time. All our guides were already on duty, so we have cancelled and refunded your booking just as we have received it. As far as we know, Viator has given a full refund to you just on the same day.
We would kindly ask you to remove your review because is doesn't reflect the real situation and drives our potential clients and Viator customers into confusion.
Wishing you only the best tours,
Tatyana
M
Michael_B
June 14, 2023 · via Viator
Not what I expected
It was basically a tour about architecture and very little else. Was not what I expected from the tour description.
1人が参考になったと回答
W
williammI9088HN
May 4, 2023 · via Tripadvisor
Excellent Experience with Maria
Amazing city tour.
Our guide, Maria, was fantastic and incredibly knowledgable about the city and also great fun.
10/10 would recommend.
B
BricinS
November 21, 2022 · via Tripadvisor
Great guide. Highly recommended.
Spent a great day walking around Almaty with our guide, Maria. Apart from the history of the city, we were treated to a variety of sights in Almaty, from parks, to buildings, to monuments, the cathedral, the bazaar and of course the local sweet shop! Maria has has a warm and open personality, a great sense of humour, excellent English and a huge amount of information about the city. We had an absolutely fabulous day. Highly recommended.
Almatyの類似ツアーを比較
最安値: Treasures of Almaty lakes Kaindy and Kolsai,Charyn Canyon — $46
最高評価: Kolsai, Kaindy Lakes and Charyn Canyon Small Group Tour — 4.9 (1,050 件のレビュー)
