東京スカイホップバスデイパス（乗り放題）

This company is an absolute Disgrace. A complete Shock to My system to see Tourists fleeced in a culture as Beutifull as the Japanese. Zero honour here. We are a family of 6 (2 Adults 3 children and a baby. They were so quick to sell us the tickets and then it was wake the baby, buggy to be put down to a minimum, downstairs was empty but still Buggy down. Bus was late and being driven like a madman was at the wheel. The issue we had was we realised straight away it was going to be too much to do this hop on hop off, and all the measures they require to do as a family with 2 young children and a Baby all day. So we got off at a safe stip and emailed the company immediately as there contact telephone number was a joke, impossible to speak to anyone if you do not speak Japanese. ** My request was look, it’s really not a thing we can do with the baby. We can’t be doing this all day. Once was an absolute mission. We only realised once we got on, So I asked please can we have a refund, out of common sense. We had not realistically used the ticket. This was were zero customer services, zero understanding and zero care. No refund you have used the ticket. Basically quoting a piece on the ticket that says no refunds after initial use. They use this for every situation and dont give a damn about anything. You go to the office and 2 lady’s behind the desk Just look at you pointing to the big no Refunds. You can’t speak to a manager you can’t speak to anyone. They will just look at you and point to that bit. Come on, for genuine reasons no one cares and no one will help. That what I find absolute appling. Please there are other companys to use that do have great customer services. www.hatobus.com This is just one of many with Great customer service and care and understand if any issues arise. This bad taste of Japan is because of this terrible managed company. This was a terrible Experiance. Whennon holiday it’s nice to be treated with understanding and fareness.

Very bad experience, they did not accept the ticket I ordered on trivago for the Hop Bus, so that I then had to pay to buy another actual ticket on the bus. Would not recommend to buy the ticket on trivago!

Be prepared to have replacement coaches on one route - no sightseeing options . Many of the buses on all routes had no open upstairs options so really was just a transport system to move around the city and offered totally limited sightseeing opportunities . Cheaper and easier to just use the subway instead .