The basilica was under complete construction and was not worth the price of entrance. It would have been cheaper to buy an entrance ticket when we arrived at the church.
事業者からの返答
Thank you for sharing your feedback. We are sorry that the restoration work at the Basilica of San Clemente affected your experience.
However, we would like to clarify that restoration and maintenance activities are managed entirely by the Basilica’s administration and are beyond our control or responsibility.
More importantly, the main highlight of this experience is the fascinating underground archaeological complex, where visitors can explore centuries of Roman history beneath the Basilica.
We would also like to point out that our tour price includes more than just the entrance ticket, covering the organization, booking services, and assistance provided to our guests.
While we understand your disappointment, we believe it is important to distinguish between circumstances beyond our control and the actual services included in the experience.
Thank you again for your feedback.
The Tour in the City Team
M
Michael_L
September 19, 2026 · via Viator
Rome Basilica di San Clemente self guided tour (audio only)
In Rome, we went to the Basilica di San Clemente and the self guided audio only tour. It was an excellent experience and it was really helpful having any information because we didn’t want to spend a huge amount of time but wanted some information. He ended up doing about a 45 minute tour, which was perfect. The audio only allowed us to skip ahead if we wanted to or play something over if you wanted to hear it again.
One thing that could’ve been better is that we had to stop at the office to have the team (who were very helpful and gave us bottles of water) to help me download the app and get things set up for the particular tour. It would’ve been better if you had an easier way to simply have that app downloaded after I’ve made my purchase.
事業者からの返答
Thank you for your detailed and thoughtful review! We are delighted that you enjoyed the Basilica of San Clemente and found the audio guide flexible and informative, allowing you to explore at your own pace, skip sections or replay the content whenever needed.
We also appreciate your comments about the app installation. The stop at our office allows our team to verify the booking, provide the necessary access details and ensure that the audio guide is correctly downloaded and working before the visit. We are pleased that our staff were helpful and that you appreciated the bottles of water.
Nevertheless, we understand that an easier and more immediate download process would improve the experience, and we will certainly take your suggestion into consideration. Thank you again for choosing us!
D
David_H
May 15, 2026 · via Viator
Daniel at the travel...
Daniel at the travel agency was very helpful in setting all of us up on the digital app so we could do the self guided tour of the Basilica.
事業者からの返答
Thank you very much for your kind words! We are really happy to hear that Daniel was helpful in assisting you with the app setup and that you enjoyed discovering the Basilica through the self-guided experience.
We truly appreciate your feedback and hope to welcome you again in Rome soon!
M
Melissa_R
May 3, 2026 · via Viator
Easy, Self-Guided Audio Tour with Good Information
It was a good audio tour of the underground area. Lots of history and good information. Picking up the tickets was very easy.
事業者からの返答
Thank you for your kind review! We're glad you found the audio tour informative and easy to follow, and that the ticket collection process was smooth. San Clemente’s underground layers are truly fascinating, and it’s great to hear you enjoyed discovering their history. We hope to welcome you again on another experience in Rome!
X
X1690PKfredericd
April 28, 2026 · via Tripadvisor
Audioguide
Unfortunately I was unable to pick up the audio guide before the visit to the basilica because I was late, but the Tour in the city provider was very understanding and reimbursed me.
事業者からの返答
Merci pour votre retour.
Nous sommes désolés d’apprendre que vous n’avez pas pu récupérer l’audioguide en raison de votre retard. Cependant, nous sommes ravis de savoir que le prestataire, Tour in the City, a fait preuve de compréhension et a procédé au remboursement.
Si vous avez d’autres questions ou besoin d’assistance à l’avenir, n’hésitez pas à nous contacter.
R
ROCIO_S
April 6, 2026 · via Viator
The Basilica is in...
The Basilica is in the works, the visit to the excavations is quite overwhelming, of these two hours no one warns you. We have been charged 28€ for each ticket and not even accompanied to the ticket, we have not given helmets, no kos have spoken in Spanish. Very bad everything for the high price paid, entrance to the excavation bought by libre are 10€
事業者からの返答
Estimado cliente:
lamentamos que su experiencia no haya estado a la altura de sus expectativas.
No obstante, nos gustaría aclarar algunos aspectos: usted adquirió un servicio de “entrada reservada + audioguía”, no una visita guiada. Nuestra agencia se encuentra a solo 100 metros de la entrada de la basílica y ofrecemos asistencia completa, además de toda la información necesaria, que también está indicada en el voucher recibido en el momento de la reserva.
El precio pagado (28€) no corresponde únicamente a la entrada a las excavaciones, sino que incluye varios servicios adicionales: el derecho de reserva anticipada (que garantiza el acceso en una franja horaria específica), la audioguía a través de una app, la asistencia online y en el lugar, además de impuestos, comisiones bancarias y costes de la plataforma de reserva.
En cuanto a las obras en curso, la duración de la visita y las condiciones de acceso a las excavaciones, se trata de aspectos gestionados directamente por el sitio arqueológico y no dependen de nuestra agencia.
Quedamos en todo caso a su disposición para cualquier aclaración y tomamos en cuenta su comentario para seguir mejorando nuestro servicio.
A
Araceli_R
March 2, 2026 · via Viator
Disappointing experience on the part of this company
MALÍSIMA Experience, I hired Audioguia (as in other monuments that was great) they send the audio to your mobile, (which I did not read anywhere) to top it off, they send the audio to your mobile, so not expecting this I did not wear helmets, and when you enter you have to listen to them low so as not to disturb the rest of visitors, on top of that the audios are messy and we do not know anything. We saw ourselves walking around not knowing what to do, we went up to get the typical informative triptych that you get in the entrance, and thanks to that we heard about “something”. And as if that were not enough when you arrived at the Basilica the price for admission was 10€. It was disappointing, I felt completely cheated. I wrote to tell them and they never answered. I don't really understand anything. A shame.
事業者からの返答
Estimado/a Cliente:
Lamentamos sinceramente haber leído su reseña, pero consideramos necesario hacer algunas aclaraciones.
Los entradas, ya compradas e incluidas en su reserva, junto con todas las instrucciones detalladas para el uso de la audioguía, le fueron enviadas correctamente antes de la visita. Por lo tanto, no era necesario adquirir nuevamente la entrada en el lugar, ya que estaba previamente reservada y pagada por nosotros.
En la descripción del producto se especifica claramente que el servicio incluye el uso de una aplicación descargable en su propio teléfono móvil y que no proporcionamos dispositivos ni auriculares, tal como se indica en la página de la experiencia en Viator.
La audioguía está organizada en pistas numeradas con los planos de los tres niveles y sigue un recorrido preciso dentro de la Basilica di San Clemente. Cientos de visitantes la han utilizado sin experimentar las dificultades que usted describe.
Nuestra agencia se encuentra a solo 100 metros de la Basílica, por lo que ante cualquier duda o problema podría haberse acercado fácilmente. Además, nuestro número de teléfono está siempre activo durante el horario de apertura para ofrecer asistencia inmediata a nuestros clientes.
Lamentamos que la experiencia no haya cumplido con sus expectativas, pero consideramos su comentario injusto y ofensivo, ya que toda la información estaba claramente indicada y la asistencia disponible. La falta de lectura de las instrucciones, lamentablemente, no puede atribuirse a nuestra organización.
Quedamos de todos modos a su disposición para cualquier aclaración adicional.
Atentamente.
S
Sandra_C
October 27, 2025 · via Viator
Don't waste your money
So disappointed! After the amazing Vatican experience with Viator, I thought this tour would be the same level. It wasn't! The company it partnered with told us 12pm when we got there our. 12pm tickets were not valid. We had to wait until 1pm. There was no guided tour - the last line in description says bring your own headphones. The employee at church said I basically paid for four tickets and I paid for two with this tour. Terrible! I feel ripped off.
事業者からの返答
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to clarify some important points.
The product you purchased includes entrance tickets with an audio-guided tour, not a live guided tour. This is clearly indicated in both the product description and your confirmation voucher, which also states that you need to bring your own headphones to use the included audio guide app.
Please note that the price covers not only the entry ticket but also:
Access to our exclusive audio guide application, for which we hold the copyrights;
On-site and online assistance from our staff;
Taxes, banking fees, security of guaranteed tickets, and Viator platform commissions.
Our live guided tours are a separate product offered at a significantly higher price.
We would also like to emphasize that our company does not scam anyone. All details are clearly described before purchase, and we always recommend reading the product information carefully to ensure it matches your expectations.
Regarding the schedule, please note that San Clemente Basilica is an active church, and entry times may change due to religious ceremonies beyond our control.
We appreciate your understanding and hope you still enjoyed discovering this remarkable historical site.
F
Francisco_V
September 15, 2025 · via Viator
A failure
An activity failure. When we arrived, it turns out we didn't have the entrances to enter the archaeological zone. And that we only had one audio guide app. In addition, the hours have changed and the operators have not been informed.
And yet my reservation was numbered and individual and made it very clear that it gave me access to all levels. A failure
事業者からの返答
Hola,
Queremos aclarar que en tu reserva solo se adquirió el servicio de audioguía, tal y como se indica claramente en el momento de la compra.
De hecho, seleccionaste la opción “solo audioguía” y no la opción que incluye también la entrada, y además esta opción tiene un precio mucho más bajo que la que incluye los billetes de acceso.
En el momento de la reserva aparece claramente el siguiente aviso:
«SOLO APLICACIÓN DE AUDIOGUÍA — ENTRADAS NO INCLUIDAS: Con esta opción, la entrada a las excavaciones de San Clemente NO está incluida. APLICACIÓN DE AUDIOGUÍA: disponible en inglés, español, francés, alemán e italiano, con 22 puntos de escucha.»
Respecto al supuesto cambio de horario, esto no es correcto, ya que nosotros no gestionamos ni proporcionamos entradas y, por lo tanto, no podemos modificar los horarios de acceso.
Creemos que ha habido una confusión por tu parte, ya que las entradas no estaban incluidas en el servicio que reservaste.
Es importante leer bien lo que se compra antes de hacer una reserva.
Gracias por tu comprensión.
L
Laurel_M
September 11, 2025 · via Viator
Very interesting part of...
Very interesting part of history. The audio tour made it easy to follow along with what was happening during the time period. You can go at your own pace. Highly recommend.
事業者からの返答
Thank you so much for your kind words! 🌟
We’re delighted to hear that you enjoyed discovering the fascinating history of the Basilica di San Clemente and its ancient underground layers. We’re also happy the audio tour helped make the experience clear and easy to follow at your own pace.
We truly appreciate your recommendation and hope to welcome you on another tour in Rome soon! 🇮🇹
