The tour company changed the meeting point and we missed some of the tour as we had to rush from the old meeting point to the new one at the last minute
事業者からの返答
Dear Guest,
Thank you for your feedback. We are sorry to hear that you experienced difficulties reaching the meeting point.
However, we would like to clarify an important point:
**ANY CHANGE OF MEETING POINT IS COMMUNICATED TO OUR CUSTOMERS IN ADVANCE** through the contact details provided with the reservation.
During the high season, operational circumstances around the Vatican can occasionally require adjustments to meeting locations. When this happens, our team sends the **updated meeting instructions**, and for this reason we always strongly recommend checking all messages and communications before arriving for the tour.
We understand that having to move from one location to another can be frustrating, especially in a busy area such as the Vatican, and we regret that you consequently missed part of the experience.
At the same time, we kindly remind all guests that **checking the latest instructions received regarding the meeting point is essential**, particularly before departure.
We appreciate your feedback and will continue working to make our communications as clear as possible.
**Best regards,
Tour in the City Team**
J
Jared_D
June 24, 2026 · via Viator
Awesome tour; poor business practices.
Tour was overall great and worth it, but they give you the runaround at first. I’m pretty sure they gave out spot away and then realized we showed up on time, and then walked a group of us to another location to get our tickets and have us wait for another tour guide. Kind of shady at first, but overall a great trip and experience.
事業者からの返答
Thank you for taking the time to share your feedback.
We're pleased to hear that you enjoyed the tour and found the overall experience worthwhile. At the same time, we're sorry to learn that the check-in process gave you a negative impression. We understand how frustrating it can be when there are unexpected changes or delays, and we apologize if the situation appeared unclear.
Occasionally, operational adjustments may be necessary to ensure that all guests can enter the Vatican Museums smoothly and on schedule, but we always strive to communicate these changes as clearly as possible. Your comments are valuable and will help us improve the experience for future travelers.
We're glad that despite the initial confusion, you enjoyed the Vatican Museums and Sistine Chapel tour, and we hope to have the opportunity to welcome you again on another experience in Rome.
Kind regards,
Tour in the City Team
C
Christine_C
May 24, 2026 · via Viator
My guide, was informative...
My guide, was informative and friendly she made the visit educational, interesting and not rushing through. I hope other visitors ask questions to me that's when you learn more about the surroundings and how much your guide enjoys their job. There's so much information ,
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that your guide made the visit both educational and enjoyable without feeling rushed.
You are absolutely right — asking questions is one of the best ways to make the experience even more engaging, and our guides truly love sharing their knowledge and passion for the Vatican Museums and Sistine Chapel.
Thank you again for choosing our tour, and we hope to welcome you back to Rome soon!
K
KatherineLopez_L
October 21, 2025 · via Viator
Vatican
Juliana was great! The Vatican was very crowded. Apparently the Vatican is always crowded. Definitely glad we had the opportunity to experience it!
事業者からの返答
Response from the operator:
Thank you so much for sharing your experience! We’re delighted to hear that you enjoyed your visit and that Juliana made the tour even more special.
You’re absolutely right — the Vatican Museums are always busy due to their incredible popularity, but we’re glad you still had the chance to fully appreciate this unforgettable place.
We hope to welcome you back soon for another tour in Rome! 🇮🇹
C
CathO828
December 21, 2022 · via Tripadvisor
Great tour
Excellent tour with well informed guide. I would go again. The group.was only four people and guide had good English. Well done
M
Marla_L
August 13, 2022 · via Viator
Sistine Chapel and Museum Tour
The most memorable part of the tour for us was the historical information provided by our guide, Sophie. She explained everything in detail, lending a richness in historical context to the magnificent scenery.
A
Anne_A
June 26, 2022 · via Viator
Amazing place plus great guide
Alexandra was a great guide. Wonderful stories and insights. She teaches German and art to high school students in Rome so you know she has patience.
I
ILemonYellow
August 19, 2021 · via Tripadvisor
Superb tour with Claudia!
We had a super nice tour with Claudia! It was precise and quick and we enjoyed it very much! Could recommend this to everyone, especially liked the interesting facts she knew!
事業者からの返答
Thank you so much for taking the time to write us a great review, we really appreciate it.
We are happy you enjoyed touring with Claudia.
And we do know that she had an amazing time too :)
We hope to welcome you soon to Roma for new adventures!
Tour In The City Team
M
maria eugenia g
February 12, 2020 · via Tripadvisor
Wonderful.
Amazing, beauty, aesthetics, history, the beautifulness of human creation, delicacy and perfection
2人が参考になったと回答
D
Diane P
January 22, 2020 · via Tripadvisor
Rome 4 nights
Well what can I say, as my husband and I have a hectic work life we have decided to just have short breaks and our first one we chose Rome, not ever having been before we didn't really know where to stay, looked at lots of hotels and booked the Veneto Palace, breakfast included and the reviews were good. I will be doing a separate review on the hotel. We arrived at the airport on Saturday 18th June and decided to get the train to the local station near the hotel, as the hotel wanted £65 for the journey, this was very very easy and the train staff all speak English, the train to trimini is every 15 minutes
and takes 30 mins and cost €12
each. We exited the train station and taxis are waiting outside, I always ask how much before I go anywhere, €10 to the hotel, wonderful, this journey took 7 mins, hotel staff welcomed us and showed us to our room, compact is a word I would use but clean and cosy, we decided to get some dinner and headed for reception, maps were on reception and he circled whereq the points of interest were (very handy,). I asked good old Google "restaurant near me" followed the map and found ourselves in a town centre with restaurants and shops, very nice meal and headed for supermarket, picked up milk ( no tea/coffee making facilities, so I take a travel kettle and tea bags, coffee and sugar). Slept like a log and the next day we ventured out towards the Spanish steps, we were headed off by the big bus tour man who talked us into purchasing a 3 day pass, main route, purple route and night route €98, 🥴 we decided to get on straight away, amazing sights and very well documented, saw the fountains, collaseum (amazing) headed for stop number 6 - Vatican and got off, walked across the bridge and up the main Street, WOW, what an amazing sight, WARNING do not eat there, 3 small potato crochets, 1 glass of wine and 1 small beer €33 🥺. After an hour we came away and decided to walk the 45 mins back to hotel and found amazing Street artists, shops, bars ect. Amazing day out. The flowing day we decided to go and do sbopping and saw the trevi fountain, absolutely a sight to see, Spanish steps were lots of steps lol. Everything is within 45 min walk , just get the 1 day bus hopper as it doesn't take you next to all the sights you have to walk. The clothes are cheaper than the food lol, we took £700 for 4 nights and still put £300 on the card - this was 80% food, very expensive , €65 just for 2 pizzas and 2 drinks. Would I go again - YES I WOULD.
2人が参考になったと回答
Romeの類似ツアーを比較
最安値: Skip-the-Line Group Tour of the Vatican, Sistine Chapel & St. Peter's Basilica — $23
