送迎付きのプライベートラグジュアリービーチクラブへの日帰り旅行。

Thank you so much for your kind words and for sharing your experience! 🌿 We’re truly happy to hear you enjoyed the peaceful atmosphere and the attentive service from our team. We deeply appreciate your trust in us and your encouragement to others to discover our little hidden oasis. Hope to welcome you again soon for another day of peace, nature & pure joy 💚 — The Hayhu Family

Thank you so much, Josh! 🌿 We’re so happy to know you chose to spend your day with us and that you enjoyed the food, drinks, and peaceful atmosphere. Our team truly appreciates your kind words — it means the world to us! Hope to welcome you back someday for another unforgettable Hayhu experience 💚 — The Hayhu Family

Marcus! Thank you so much for sharing your experience with us 🌿 We’re truly sorry you couldn’t enjoy the full Hayhu experience due to the seaweed situation. We completely understand your frustration — this year has truly been one of the most challenging seasons we’ve faced in that regard. Fortunately, the sargassum season is over and the beach is clearing out, It is normally clear and pretty from late November through April, so we sincerely hope you can visit us again during that season to experience Hayhu in all its beauty and tranquility 💚 On the other hand we are pleased to know you enjoyed all of the other features that Hayhu offers and that we can control so we can't wait to see you again in the future. — The Hayhu Family

Hello Stuart. We sincerely regret that your experience today was not what you expected. We completely understand your frustration —it is the same frustration and helplessness we, as owners and our team, feel daily during what has been the worst sargassum season in years. As you may have already seen in global news outlets, this is an environmental issue affecting much of the Caribbean, including Florida and Mexico’s beaches. Most likely, you witnessed the massive amounts of this macroalgae even from your cruise ship before arriving. Because we are not a dishonest company, we made the executive decision to inform all of our guests in advance about these beach and sea conditions. As you can verify, on September 5th at 9:42 a.m., you received a confirmation email that included the following information. In that message, we explicitly mention: • The possibility of sargassum being present. • That swimming conditions can vary. • That you are welcome to contact us prior to your visit for a live update on conditions. • And most importantly, that you may cancel your booking with a full refund up to 36 hours before arrival if the conditions are not to your liking. Since you have visited Hayhu on multiple occasions, you know very well that our beach is naturally beautiful, that our photos are real, and that our staff takes pride in offering excellent service, food, and drinks—things that we can control. What we cannot control is nature itself. It is possible that, being already familiar with our transportation process, you may not have read the confirmation email in full detail this time. However, please note that we did fulfill our duty of informing you. For that reason, we believe it is unfair to accuse us publicly of dishonesty when in reality we have been transparent and responsible in our communication. We sent you an email with the screenshot of the email we sent you that proves we did inform you about the situation. We kindly ask you to understand that while we respect your disappointment, your anger and rage to publicly attempting to damage our reputation will not change the fact that this is a serious problem that is affecting many fronts and tourism is for sure one of the most affected, we know it, it is an everyday struggle for everyone in this town and the whole riviera. We work very hard to continue being one of the best restaurants in Costa Maya, we maintain the same great ambience to enjoy first quality dishes and handcrafted cocktails that serve with love and dedication to our guests. Burning us on social media may help you handle your disappointment, but please know that these won't fix the problem and that it affects not only the owners, but the dozens of local families who depend on Hayhu for their livelihood. Regarding the deposit, yes, the deposits are now higher because we need to cover the price fot the transportation service that you did use and you are free to ask around to confirm this is the price that is charged to take you from the port to Hayhu. We did not get a dime out of it. If you wish, we remain at your disposal should you wish to discuss this matter further: If not, we still wish you all the best and we hope the universe grants you with a bit more empathy and understanding for things that are out of people's control.