I wouldn’t call this a tour - it’s just tickets to events
This tour was not what I thought it would be. It wasn’t really a tour at all.
We met the tour guide at the meeting point (I don’t know his name, he never told us). He led us to the Eiffel Tower and left us there to manage navigating the tower. He gave us vouchers for the boat ride (which ended up working in our favor, since we weren’t able to do it the same day).
Lunch was wonderful and the views were magnificent!
The bus ride was terrific. Bus was empty we had so much room to move around. Again, we were not with a tour we were just on our own.
The boat ride also not a tour. You need to find the port yourself and use the vouchers they gave you at lunch. Boat ride was excellent though.
事業者からの返答
Dear Lynda,
Thank you for sharing your feedback. We’re happy you enjoyed the lunch at the Eiffel Tower, the beautiful views, the comfort of the bus, and the Seine cruise. As mentioned in the tour description, this is a combination experience with a panoramic coach ride, a priority lunch, and a self-paced river cruise using vouchers, rather than a fully guided tour. We’re sorry this wasn’t what you expected, and we’ll keep working to make the format clearer for future travelers.
Kind Regards,
I
Info_B
July 28, 2025
n/a
Viator cancelled the booking last minute. Clients did not go on the safari despite booking early.
We wish Viator communicated this early.
事業者からの返答
We’re truly sorry to hear that your booking was cancelled at the last minute. We understand how frustrating this must have been, especially after booking in advance and planning accordingly.
We are following up with their team to ensure better coordination and transparency in the future.
If there’s anything we can do to assist or help make up for the inconvenience, please don’t hesitate to contact us directly.
Best regards,
A
Andre_G
May 23, 2025
Very nice activity....
Very nice activity. Meals in the exceptional tower and impeccable service (thank you Emma for your smile and excellent service, in addition to your travel tips to the Médoc). Cruise very popular for shooting. Generous bus tour to destinations and points of interest.
事業者からの返答
Bonjour André,
Un grand merci pour votre retour si positif ! Nous sommes ravis que vous ayez passé une très belle journée et que chaque moment vous ait plu.
Un merci tout particulier de la part d’Emma pour vos gentils mots ! Elle sera ravie de savoir que son sourire, son service et ses conseils vous ont marqué.
Au plaisir de vous accueillir à nouveau pour une autre belle découverte !
Cordialement,
T
Tom_B
May 16, 2025
Lunch Amazing, River Cruise Great
Eiffel Tower lunch was amazing, view was awesome! The Paris tour on the bus was poor. No narrative by the guide, it was downloaded and guide were say #6 on left, #23 on right etc. leaving out many things we wanted to know what is that building. The guide would respond I don’t know, YUK ! Need a knowledgeable person to add value to bus tour. The river cruise, full of hundreds of people, can understand the prerecorded information in both French and English. On River cruise expected the prerecorded information not on the city bus tour.
事業者からの返答
Dear Tom,
Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed the lunch and the stunning views from the Eiffel Tower!
We’re sorry that the bus tour didn’t meet your expectations. We strive to provide knowledgeable guides who enhance the experience with insightful commentary, and we regret that this was not your experience. Your comments about the guide’s responses and the narration have been shared with our team for review.
Regarding the river cruise, we appreciate your understanding of the prerecorded information given the large number of guests onboard.
Thank you again for your feedback, it helps us improve and deliver better experiences for all our guests.
Best regards,
G
Gretchen_P
May 10, 2025
Great lunch. Poor tour.
We booked this for the experience of lunch in the Eiffel Tower. Lunch was excellent and we enjoyed that part. The city tour was very disappointing. The commentary was via a download on our phones and was minimal. The tour guide told us what numbers to press and sometimes gave the wrong numbers. She was unable to answer questions about what we were seeing. The bus was filthy. The associated boat ride was ok with minimal narration.
事業者からの返答
Dear Gretchen,
Thank you for sharing your experience. We're delighted to hear that you enjoyed the lunch at the Eiffel Tower—that’s certainly a highlight of this tour, and we’re glad it lived up to expectations.
We’re sorry, however, to learn that the city tour and commentary did not meet your expectations. The audio app is designed to give guests flexibility during the tour, but we understand it can be frustrating if the guide does not provide clear instructions or if the content feels limited. We will review this with our team to ensure better guidance and support is given during the experience.
Additionally, we apologize for the condition of the bus. Cleanliness is a basic standard we take seriously, and we are following up with our transportation partner to address this issue promptly.
While we’re glad you found the boat ride acceptable, we regret that the limited narration didn’t add more to the experience. Your feedback is invaluable and helps us improve the overall quality of our tours.
Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you again under better circumstances.
Warm regards,
B
Benjamin_M
January 6, 2025
Wonderful one day tour of Paris!
Great way to see the main sights of Paris in 1 day! Lunch at the Eiffel Tower was splendid and we took the river cruise at sunset…the views of the city at night on the river were breathtaking! Highly recommend this day tour!
G
Georgina_M
July 22, 2024
Unique and unforgettable
Lunch at the Eiffel Tower was memorable. Great service, a simple vegan meal available for us vegans, beautiful place.
1人が参考になったと回答
S
Shala_H
July 3, 2024
Unorganized
This was a joke. Very little organization. All they did was give us a ticket for the river ride. Didn’t actually do it then. We didn’t even see our tour guide once we got to the Eiffel Tower. The bus ride was just ok. I could’ve done it all by myself without paying the tour company.
1人が参考になったと回答
T
Tom_M
June 25, 2024
Nice bus ride with an...
Nice bus ride with an experienced tour guide. Really nice lunch within the structure of the Eiffel Tower. The cruise was subject to whenever we wanted to go with a one year time limit on having the experience. Overall, highly recommended trip.
K
Karen_K
May 31, 2024
Very disappointing
We were very disappointed with our bus tour. There was no narration of city sites in Paris and we were only given a very primitive map of our route. Viator usually provides a very good tour and this one was extremely disappointing as it was our first time visiting Paris.
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