一日のパリ：ルーブル美術館、ノートルダム寺院、サント・シャペル寺院など

Our tour guide, Matthew, took excellent care of us on our full day tour. The meet up spot, near Notre Dame, was easy to find and Matthew greeted us right away. We had an excellent, stress-free, skip-the-line kind of day making it easy for us to enjoy the sights without worrying about details. Matthew sent a pre-meeting message which made us feel confident that we had made a good choice in tours. Could you do this all on your own? Probably. Would you make it to all the reserved, skip-the-line places timely & without stress? Doubtful. What did we see on our tour? Notre Dame, Sainte-Chappell, Conciergerie, Louvre, and Orangerie. We walked through and around different sections of town while Matthew explained the meaning, history, and special “hints” of things to pay attention to.

The tour was fantastic! Matthew was so helpful and full of information! We got to skip the huuuuuuuge line at the Louvre, so that made a big difference in the time we had to explore. Saint Chappell was breathtaking! Matthew’s description of the city made it so much more enjoyable. Highly recommend and hope you get Matthew as a tour guide.

Dear Viator Customer Support, I am writing to express my deep disappointment with my recent experience using your website and customer service. I originally saved a specific tour to my wishlist because I wanted to purchase it later. However, when I returned to complete my booking, your website had the wrong tour associated with my wishlist, and I unknowingly purchased the incorrect one. The tour I intended to book clearly stated that it would begin at 8:15 AM. Instead, the tour I was booked on started at 9:00 AM, which was not what I wanted. To make matters worse, the tour guide left the group in the middle of the tour, and the overall experience was extremely disappointing. We were not interested in the tour we ended up taking because it was not the one we intended to purchase. I contacted your customer service 23 times trying to resolve this issue. Every time, I was simply told that I had selected the tour myself. That response completely ignored the problem with your website and my wishlist. I feel that I was misled by your system, and I have been treated unfairly throughout this process. As a result of this mistake, I lost more than just the money I paid for the tour. I also lost valuable vacation time, which is extremely important to me. Because I was on the wrong tour, I missed visiting the two locations I had specifically planned and looked forward to seeing. That time cannot be replaced. I believe your website malfunction caused this booking error, and I respectfully request a full refund for this experience. I also hope you will investigate this issue so that other customers do not experience the same problem. I look forward to your prompt response and a fair resolution.

Our guide, Matthieu was amazing. Very friendly and interesting. He was passionate and knowledgeable about our visits.

It is possible that I didn't understand the expectations of this tour, but it wasn't a private tour. There were several parts where our guide was juggling our group along with other groups for the day. We were hoping to have a private tour that would have allowed some flexibility and better ability to ask questions and feel special. Also, the Tuk tuk portion of the tour was just one moment in the day. Again, my expectation was that this would be the main mode of transportation around City Island, and from location to location. That said, it is a great itinerary - we included the lunch on the boat, which was very good and a great way to see the city from the water.