Ghost Tour Never Happened, Still Have Not Received a Refund…Beware!
The ghost tour never happened and the company still has not refunded me my money. Beware! I would not recommend them to anyone.
事業者からの返答
We are very sorry that your ghost tour did not take place and for the inconvenience this caused.
To clarify what happened, your booking was made through Viator at around 8:00 PM for a tour scheduled just one hour later, at 9:00 PM. Unfortunately, due to a technical communication error between Viator and our booking system, the reservation did not reach our internal system. Had the connection worked correctly, the tour would not have appeared as available, as availability had already been closed for that evening and our office was outside operating hours.
Regarding the refund, CityEyes is an independent tour operator selling experiences through the Viator marketplace. Viator manages the payment process directly, including refunds. As soon as we became aware of the situation the following morning, at 7:00 AM, we immediately approved a full refund from our side. From that point, the timing depends on Viator and the bank or credit card provider used for the payment. Refunds usually take 3 to 5 business days to appear on the customer’s statement, and we are confident that you will receive the refund within the expected timeframe.
We are sure you will understand that this was an unfortunate technical issue between systems, not a refusal to operate the tour or refund the payment. We apologize again for the disruption and hope to have the opportunity in the future to show you the level of service reflected in the thousands of 5-star experiences our guests share every year.
The CityEyes Team
G
Guillaume_E
March 30, 2025 · via Viator
Great tour
Isabelle is a fantastic guide.
We really enjoyed the discovery of Venice with her! We learnt a lot about the city and its history.
We recommend the visit!
事業者からの返答
Thank you for your kind words! We're delighted to hear that you enjoyed discovering Venice with Isabelle and that you learned a lot about the city’s rich history.
We truly appreciate your feedback and we hope to see you again in the near future.
Warm regards,
The Eyes of Rome Team
D
Daydream39658132664
March 13, 2024 · via Tripadvisor
Absolutely stunning experience!
Alex was absolutely amazing! He was passionate about the stories he was telling and did this in an incredibly immersive way. We relived the stories right where they supposed to have happened. The legends were told in the most interesting and humourous way to lighten the mood after the darkest and most horrific stories. During the walk to the locations he sprinkled it with recent and ancient history. We learned a lot about the way locals live here as well.
This wxperience was absolutely perfect and we would redo this any time! Absolutely worth booking this with Alex!
5
5jsbfh2f4v
March 13, 2023 · via Viator
Best Tour Guide! Ask for Manuela!
Manuela was AMAZING!! She’s a native of Venice and is from multiple generations going back hundreds of years in Venice. She knows everything about the city, tells engaging stories, historical and personal experiences and kept all of us, including our teen boys fully engaged in every way. She’s funny, animated and clearly loves her job. She also has a YouTube channel & produces videos about visiting Venice and Italy. It was exactly what we were looking for and would highly recommend this tour and Manuela! She has 7 gondoliers in her family! You don’t get more Venetian than that! She took us to her favorite gelato place, recommended non-touristy restaurants & parts of the city to visit, explained the architecture, how Venice began and it’s importance on the Silk Road, Marco Polo’s family, etc. we saw so much of the city in such a short period of time but never felt rushed. I can’t say enough!! Manuela is the best!!!
1人が参考になったと回答
J
Jeremy_B
April 1, 2022 · via Viator
Stroll of Venice
Very knowledgeable tour guide. Great stories and historical information. Lots of photos were taken and we had a good time.
事業者からの返答
Hi Jeremy,
Grazie mille for leaving your 5-star review!
We are happy to know you enjoyed your tour and your guide in Venice and we can't wait to share with you new adventures in Italy.
Hoping to welcoming you back!
E
ELENA_B
December 23, 2021 · via Viator
Hardly A Ghost Tour
For an ancient city, we heard remarkably few ghost stories or even creepy myths. It was more of an evening walking tour of Venice with a few (not particularly interesting stories that lacked suspense). The guide was nice enough but - after having taken ghost tours in a number of other cities - we found this one disappointing. In short, if you're looking for a real ghost tour, don't pick this tour. If you want a pleasant enough evening stroll, this works.
事業者からの返答
Dear Elena, first of all, thanks for your review and for bringing your experience to our attention.
We’re so sorry to read that our tour did not match your expectations. We’re normally known for our exceptional attention to details and to our customers, and we regret that we missed the mark with you.
We would like to point out that our Venice Ghost Tour covers sites of the city that are usually not included in a regular Evening Walking Tour, plus, could be that you expected dark stories of crimes and deaths, while our tour offers a more mysterious and melancholic side of the city.
Anyway, we will use your feedback to make us better and to ensure the best experience to all our future guests.
We hope to welcome you in Italy again to ensure you a 5-star tour!
S
sternapple
September 8, 2021 · via Tripadvisor
Venetian Perfection!
We had a fantastic experience on Venice on this tour. Our guide, Giovanna, met us at our hotel, and we agreed on a route that allowed us to see the most of Venice without seeing places we had already been. She asked about our particular interests and tailored the talk to them. She was incredibly knowledgeable and able to answer every question we asked, including some on more recent history (second World War).
As to the tour itself - we’ll, you can’t really go wrong with sightseeing Venice! It was fun to learn some of the ghost stories and superstitions, and Giovanna pointed out details I certainly would not have noticed. But the tour was much more, and I learned how the city came to be originally, and some of the very interesting things about the architecture that I had been noticing were explained.
She also very kindly provided us with restaurant and sightseeing recommendations for the rest of our visit. I would book again with Eyes of Rome in a heartbeat.
