トゥルムハイライトツアー、セノーテ＆ジャングルビレッジ送迎付き

Thank you so much for your wonderful review. We are delighted to hear that you enjoyed every part of the experience, from exploring the history and beauty of Tulum to visiting the Mayan village and swimming in the cenote. A special thank you for your kind words about Erika. Her knowledge, dedication, and genuine care for our guests are qualities we value greatly. We are especially happy to know that she was able to assist you when you experienced your minor injury and help ensure you could continue enjoying the day. We truly appreciate you choosing Blue Caribe and hope to welcome you on another adventure in the future. Warm regards, Blue Caribe Tours Team 🌴🇲🇽✨

Thank you very much for your wonderful 5-star review. We are thrilled to hear that you had such a great experience and that Erika helped make the day so memorable. We will be delighted to share your kind words with her—she will be very happy to know she made such a positive impact on your trip. Thank you as well for your patience on the morning of the tour. We are very happy to know that you enjoyed the experience and found it awesome overall. Warm regards, Blue Caribe Tours Team 🌴🇲🇽✨

Olá! Muito obrigado pela sua avaliação e recomendação. Ficamos muito felizes em saber que vocês tiveram uma excelente experiência com a Nadia. Vamos compartilhar seus comentários com ela, pois temos certeza de que ficará muito feliz em recebê-los. Esperamos recebê-los novamente no México para mais aventuras inesquecíveis! Atenciosamente, Equipe Blue Caribe Tours 🌴🇲🇽✨

Merci beaucoup pour votre merveilleux commentaire. Nous sommes ravis d’apprendre que vous avez apprécié cette expérience et que les connaissances, la gentillesse et la bienveillance d’Erick ont contribué à rendre votre journée si spéciale. Nous serons heureux de lui transmettre vos compliments. Un grand merci également pour vos mots à l’égard de Gabriel. Nous savons qu’il sera ravi de savoir que sa ponctualité et son service ont été appréciés. Nous espérons avoir le plaisir de vous accueillir à nouveau au Mexique pour une nouvelle aventure inoubliable. Cordialement, L’équipe Blue Caribe Tours 🌴🇲🇽✨

Thank you very much for your review. We would like to clarify that all information regarding additional fees is clearly written in the exclusions section of the product description. Moreover, the client was informed by both text message and email prior to the tour date. Transparency is very important to us, and we always make sure our guests receive complete details before their experience

Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed the cenote experience, the traditional tortillas, and the hibiscus drink. We also appreciate your comments regarding the visit to Tulum and the information about leaving belongings in the shuttle. Your feedback is very valuable to us, as it helps us continue improving the experience for future guests. The Caribbean heat can certainly be intense, especially during the warmer months, and we appreciate your observations. Thank you for choosing Blue Caribe. We hope to welcome you back to Mexico in the future, and we look forward to the opportunity of providing you with a truly perfect experience in every aspect on your next visit. Warm regards, Blue Caribe Tours Team 🌴🇲🇽✨

Thank you so much for your wonderful review. We are thrilled to hear that this experience was one of the highlights of your trip and that you enjoyed every part of the day, from exploring the Tulum ruins and learning about Mayan culture to making tortillas in the village and swimming in the beautiful cenote. A special thank you for your kind words about Ray. His passion for sharing the history, culture, and traditions of the region truly makes a difference, and we will be delighted to share your comments with him. We also love that you enjoyed arriving early to Tulum and experiencing the site before the larger crowds arrived. Thank you for choosing Blue Caribe. We hope to welcome you back to Mexico in the future for another unforgettable adventure. Warm regards, Blue Caribe Tours Team 🌴🇲🇽✨

Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the experience, from exploring the ancient ruins of Tulum and visiting the Mayan village to swimming in the cenote. We’re especially pleased that Anita’s knowledge and ability to guide a multilingual group helped make the day so enjoyable. A special thank you as well for recognizing Ricardo. We will be sure to share your kind words with both Anita and Ricardo—they will be thrilled to know they helped make your day memorable. Thank you for your understanding regarding the pickup delay and for highlighting our communication throughout the process. We hope to welcome you back to Mexico in the future for another unforgettable adventure. Warm regards, Blue Caribe Tours Team 🌴🇲🇽✨

Thank you for taking the time to share your concerns. We have conducted a thorough review of the situation with the tour guide who operated your excursion that day. First of all, we would like to clarify that the guide assigned to your tour is a federally licensed archaeological guide with more than five years of experience conducting this excursion and an excellent professional record. During the transportation to Tulum, the guide explained the itinerary in detail, including the fact that the first activity of the day would be the guided visit of the Tulum archaeological site. Upon arrival, this information was reiterated to the entire group before the visit began. At that time, the guide distributed the required wristbands and access credentials for the archaeological zone, including the CONANP protected area wristband and the Parque del Jaguar admission wristband, which are necessary to enter the site. The entire group proceeded with the guided visit according to the itinerary that had been explained. According to the guide's report, you communicated your intention not to participate in the guided visit at that time. The guide therefore understood that you had decided to skip this portion of the excursion. No other participants reported any confusion regarding the itinerary, and the remainder of the group completed the visit as scheduled. It is important to note that this is a shared group excursion. The itinerary and timing communicated to all participants must be respected so that every guest receives the experience that was contracted. For this reason, once the archaeological visit concluded, the group proceeded to the second activity of the day, the visit to the Maya community, as originally scheduled. At that point, you requested to visit the archaeological site. However, the guide explained that the group could not delay the remainder of the itinerary in order to accommodate an individual visit, as doing so would have negatively affected all other guests. Nevertheless, the guide offered a reasonable solution by continuing with the tour and waiving the portion of the balance corresponding to the archaeological site admission fees. The guide also explained that the excursion you had booked still included the visit to the Maya community and the return transportation to your hotel. Unfortunately, you decided not to participate in the second activity and chose not to continue with the excursion. We would also like to clarify that the outstanding balance of USD 150 for the excursion was never paid to the guide. Subsequently, the seller authorized a refund of the amount that had already been prepaid. As a result, your family has received a full refund for an excursion for which transportation to the destination was provided and admission wristbands had already been purchased and allocated. While we respect your decision to discontinue the tour, we cannot agree that the taxi expense should be reimbursed. Return transportation remained available as part of the excursion, and you could have continued participating in the remaining activities before returning to your hotel with the group. The decision to leave the excursion early and arrange private transportation was made independently and was not required by us. We are also attaching the feedback forms from the other three bookings that participated in the excursion that day. We believe these comments provide additional context and demonstrate that the tour was successfully delivered and enjoyed by the other participants. The evaluations received were excellent and reflect the quality of both the tour experience and the service provided throughout the day. After carefully reviewing all facts and circumstances, we consider that the services contracted were made available and offered throughout the day, but were declined on two separate occasions. For this reason, and considering that a full refund of the excursion has already been authorized, we are unable to approve any additional reimbursement request related to private transportation. We regret that your experience did not meet your expectations and appreciate the opportunity to clarify the events that occurred.

Azrael, Thank you very much for your kind review and for choosing Blue Caribe during your vacation in Mexico. We are delighted to hear that you and your family had such a great time exploring Tulum, experiencing Mayan culture in the village, and swimming in the beautiful cenote. It is wonderful to know that everyone had a blast! Thank you as well for sharing your tip with future travelers. We truly appreciate it. We hope to welcome you back to Mexico someday. Warm regards, Blue Caribe Tours Team 🌴🇲🇽✨