Time on the boat was fairly solid - crew was great. Few small things 1) You’re booking a private vessel for a day, the waiting area is outside with general customers. Loud, drunk, booze cruise customers. Someone has to come get you to come in instead of them just having you come into the structure. 2) Once again booking a private vessel - you’ll get tossed in a bus with twenty people for the booze cruises that drives up and down the pier 3) Staff will want to take photos of you with no explanation why on the pier - if privacy is an important matter to you it’s troublesome 4) They require passports for booking and you wind up in some facial recognition system to get through a security check point - once again if privacy is important to you… Just too much personal data requested and no way to control passport access and images of you. Time on the boat was fantastic - won’t be using this port again due to these concerns though
Thank you for your feedback and for highlighting both the positive aspects of your experience and the areas where we can improve. We're thrilled to hear that you enjoyed your time on the boat and found our crew to be great. We sincerely apologize for the inconveniences you experienced regarding the waiting area and the handling of privacy matters. Your concerns about the booking process and the sharing of personal data are valid, and we appreciate you bringing these issues to our attention. We will work on better communicating our procedures to enhance the experience for our guests, especially those who have booked private vessels. Your feedback is invaluable in helping us make necessary adjustments to our services. We hope to have the opportunity to serve you again in the future under improved conditions. Thank you once again for sharing your thoughts!
