Zakopane and Thermal Springs Tour ( Welcome2cracow) tour guide booked through TripAdvisor.
The reservation was booked and confirmed. Zakopane and Thermal baths. The tour guide company welcome2cracow never answered any inquiries, never showed up for the tour, and denied having any booking. Recommendation: avoid this company at all costs, and book with someone other other than trip advisor. I requested a refund which is being processed, but no offer of other recompense or conciliatory gesture, they had the audacity to ask if I would like to try to book another tour at full cost. Basically the plan for the day was ruined. Trip advisor and the tour guide Welcome2craccow were utterly disappointing and lacking in any meaningful customer service. ZERO stars.
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EmmaRobinsonx
January 23, 2020 · via Tripadvisor
Fantastic trip with ‘Slim’
Amazing trip from start to finish, we just just wish there were more hours in the day. Very warming, we couldn’t fault it! We saw so much more than we expected and Slim speaking perfect English really allowed us all to get the most out of every little stop along the way and Zakopane itself. We would never use anyone else and we will recommend to everyone we know! 👍🏼
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R8049795
October 26, 2019 · via Tripadvisor
Brilliant! A day to remember!
Wojciech picked us up from the hotel.He is very friendly, knowledgeable and fun. during our tour he pointed out everything of interest along the route and also recounted tales of things that had happened in the regions. As well as taking us to the tourist places he took us to other places of interest and stopped en route if we wanted to see something that we came upon - The St. John Paul II Sanctuary. He spoke with great feeling about Auschwitz and Birkenau (where we had visited on a previous trip) during our trip and gave us a different insight into the lives of the Polish people during the days of occupation.
We had a visit to the wooden village and the wood carvers workshop and a very good lunch in one of the local restaurants. We had plenty of time at the top of the mountains and were never rushed during the visit.
All together it was a brilliant day and we were returned to our hotel very happy indeed. (We did not include the thermal baths in the trip.- not our thing!)
