エボラお披露目|プレミアムプライベート半日ディスカバリー

Dear Mr. N., Thank you so much for your kind review! We are thrilled to hear that your day tour was such an enjoyable experience and that Ismael’s service made it even more memorable. His knowledge, professionalism, and warm hospitality truly embody the standard we strive to uphold on every journey. From navigating the winding roads with ease to ensuring you had a wonderful lunch spot, we are so glad he made your day smooth, comfortable, and special. It’s also great to hear that you appreciated the comfort of our Mercedes-Benz vehicles. We believe that every detail, from the vehicle to the service, should contribute to a seamless and luxurious experience. We will be delighted to welcome you back on another tour whenever your travels bring you to Portugal again! Kindest regards, Marco Fidalgo Operations Director

Dear Mr. G., Thank you for sharing your feedback, and we truly appreciate you taking the time to reflect on your experience. We are sorry to hear that the tour did not fully meet your expectations regarding pricing, and we would like to take this opportunity to provide some clarity. As stated on our Viator listing and on our website, our private tours are primarily operated from Lisbon, which is where our company is based. The total duration of each tour reflects the full experience, including transportation time to and from the destination, and in this case, approximately 3 hours of transit time, and the remaining time dedicated to visiting the highlights of Évora. When you informed us ahead of time that you would be staying in Évora rather than Lisbon, we did everything we could to accommodate this change without applying any additional charges, even though this meant sending one of our chauffeurs and vehicles on a dedicated 1.5-hour trip from Lisbon to Évora to meet you. In similar cases, this would usually involve a surcharge to cover the extra travel, but we made the decision to honor the original cost as a gesture of goodwill. The tour you received was led by one of our most experienced private chauffeurs and ran smoothly from 09:00 to 13:00, with personalized attention throughout and convenient pick-up and drop-off at your hotel in Évora. We are glad you had the chance to visit the city’s main attractions, and we hope the insights and comfort of the experience added value to your time in Portugal. We remain committed to transparency, excellence, and fair service, and we sincerely hope to welcome you again in the future. Kindest regards, Marco Fidalgo Operations Director