ゴールデンアワーのサグラダファミリアと夕日のグエル公園

Thank you for your kind words about Isabel. We’re delighted to hear that you enjoyed your afternoon with her, and we will certainly pass your compliments on to her. We would, however, like to clarify a few points. The tour you booked was not a private tour. As a courtesy, we arranged for Isabel to guide only your party, giving you a private guiding experience at no additional cost. However, the other benefits of our private tour, such as hotel pick-up and drop-off, entrance fees, and other inclusions, are only available when the private tour option is booked. Regarding your child, we were not informed in advance that a child would be joining the tour. Without that information, it is not possible for us to arrange child tickets or apply child pricing for attractions. The booking was processed based on the information provided at the time of reservation. We always do our best to accommodate our guests whenever possible, and in this case we were pleased to provide a complimentary upgrade to a private guided experience. We appreciate your feedback and are glad that Isabel made your visit such an enjoyable one.

Hello. We would like to clarify a few points. After the Sagrada Familia cancelled the tickets for your original date (we had them reserved & paid), we offered you alternatives to visit other monuments. You then asked if it was possible to reschedule the tour for another day including Sagrada Familia, and we successfully secured tickets at your requested time. We informed you that you would experience the Golden Hour, which is visible throughout the tour. Unfortunately, on the day of your visit, the weather turned cloudy shortly before your entry, which prevented the sunlight from being visible — something completely beyond anyone’s control. At no point did we provide false information or mislead you. Your confirmed booking has always been for the full tour, not only Sagrada Familia. The meeting point and start time were clearly communicated, and our guide arrived exactly on time. Any delays caused by other participants joining incorrectly did not affect your tour. Our guide followed the planned itinerary to ensure both exterior explanations and interior visit, acted professionally, and delivered the service as contracted. For these reasons, we believe this review does not fairly reflect the service provided

Thank you so much for your wonderful review! We’re thrilled to hear that Anna made your experience at the Sagrada Familia and Park Güell so enjoyable. It’s great to know she could share her knowledge, pace the tour perfectly, and help with recommendations along the way. We’ll be sure to share your kind words with her, and we would be delighted to welcome you on another tour anytime!

Thank you sincerely for your glowing review. We are delighted to hear that Xavier exceeded your expectations and made your visit such a rich and engaging experience. His ability to combine deep historical knowledge with an approachable, conversational style is something we value greatly, and we’re pleased it resonated so well with your group. It’s wonderful to know he created an atmosphere where learning felt effortless and enjoyable, while ensuring everyone was included and engaged. Your kind words will be shared with Xavier—he will be proud to know he was a highlight of your trip. We truly appreciate you choosing us for such a special journey and hope to have the privilege of welcoming you back for future explorations in Spain!

Thank you so much for your kind words! 😊 We’re thrilled to hear you enjoyed the tour and that Josep made the experience both educational and entertaining. Feedback like yours motivates us to keep doing what we love — sharing the best of Barcelona with our guests. We hope to see you again soon! 🏛️✨