Wasn’t a catamaran like it says in the description…but was upgraded to a nice faster boat (not catamaran). Our boat was definitely faster as other boats that departed from the same dock and went to the same locations left prior to my group and I but our group would be the first to get there by at least 15-20 mins. Tour guide was awesome as he’d kept checking in on each party during the 2 hours at each beach. He even informed everyone on his tour to make sure you ask for a menu or to see prices before ordering as the bars/restaurants will upcharhe tourists who don’t ask to take advantage.
事業者からの返答
Thank you, Marie! That day our catamaran had a mechanical failure, and as we explained before departure, rather than have you lose your beach day we offered to move your group to one of our faster boats, a higher-priced experience, at no extra cost. Thank you for accepting and for being so fair about it in your review. I'm glad the day delivered: first to arrive at each beach, a guide who kept checking in on everyone, and his advice about asking for prices before ordering is one we give every guest. We hope to welcome you back, next time on the catamaran.
Luis Martínez, Velero Santa Marta
S
Storyteller622991
July 13, 2026
Downgrade of Ship / Not Full Time / No Partial Refund
My friends & I booked this excursion and we're super excited. The day of they told us, something was wrong with the catamaran & we would need to go on a sailboat instead. My fiancé who has bad motion sickness is typically fine on cararmans. They told us they would refund us the difference in price since the catamaran was more. They never issued the refund. We gave it about a week and half then reached out to them, and it has been radio silence from them. The next step is to just show the proof to trip advisor.
The trip itself was fine. The route was super rocky on the boat. At times we were completely tilting the entire boat from side to side practically. Oh it also started 2 hours later than when our catamaren. Instead of starting at 9am they told us to come at 11 and we left at 11:30. So not the 8 hours that was advertised.
The crew was nice. The beach is wonderful. Hate giving bad reviews especially for a small business in another country. Just not happy with the lack of response & responsibility of this company.
事業者からの返答
Thank you for your review, and please accept our sincere apologies for not responding within the time you deserved.
The catamaran did suffer a mechanical issue that day, and in order for you not to lose your day, we offered the sailboat as an alternative. We also committed to refunding the price difference, and I fully acknowledge that this refund was not processed on time. That was our mistake.
We are currently in high season and the workdays have been extremely demanding, but that is not an excuse for the lack of response. As soon as I saw your review, I immediately processed the refund. Please confirm once you receive it.
We are sorry the change of boat, later departure, and sea conditions affected your experience. We truly appreciate your kind words about the crew and the beach, and we regret that our follow-up after the tour did not meet the standard of responsibility we aim to provide.
J
Jaime_T
May 26, 2026
Excellent experience
An incredible experience, the entire tour is of good quality. I believe they can improve the quality of the lunch, it is very basic.
B
bramoncada
March 25, 2026
Do NOT rely on this company
We booked our tour on TripAdvisor, we hear nothing from these guys. Ok, contact them on WhatsApp to make sure everything is confirmed, the guy is asking me "what boat did you book " I sent him a picture of the boat... He says "What day?" I send him the day.... Then he sends me a cut and paste message of pricing options.....
Ummmm ok.....
So I find a different number. This person tells me that the boat we booked is not in service. Thanks for letting me know?
I had to chase these guys down to find this information... Thank god I didnt rely on this company and the ticketing, because we would have ruined an entire day of our vacation waiting on them to cancel our plans last minute. (after further research, this has happened to several other people as well).
T
Trail729609
January 6, 2026
Professional, fun, and great way to see Tayrona
Great crew, beautiful beach, beautiful boat. Overall I highly recommend! Great combination of boat experience and beach relaxing.
事業者からの返答
Thank you so much for your kind words! We're delighted to hear you enjoyed the crew, the boat, and the beautiful beach. It’s great to know the mix of sailing and relaxing by the sea made the experience special for you.
We truly appreciate your recommendation and hope to welcome you back on board soon!
Warm regards,
H
Hugo_C
December 24, 2025
There was a last minute...
There was a last minute change in the activity by the operator. I was supposed to receive a partial refund but never received it :(
事業者からの返答
We sincerely apologize for the last-minute change to your activity — it was due to an unexpected operational issue, and we truly regret the inconvenience.
If you haven’t received the partial refund yet, please contact the Viator support team directly so they can assist in processing it promptly. We're here to support you if needed.
Warm regards,
The Veleros Santa Marta Team ⛵
L
laura h
December 16, 2025
Nice experience
Good service, very pleasant catamaran experience. Recommended if you want a quiet plan.
On time, the ceviche is delicious and snorkles. The beach you're going to isn't the most beautiful but it's fine
1人が参考になったと回答
事業者からの返答
Gracias por compartir su experiencia. Nos alegra saber que disfrutó del servicio, la puntualidad, el ceviche y la experiencia a bordo del catamarán. Tomamos nota de su comentario sobre la playa y agradecemos su recomendación. ¡Será un gusto recibirlo nuevamente!
Cordialmente,
El equipo de Veleros Santa Marta ⛵🌊
M
Maria_P
December 4, 2025
Misleading trip description..
Misleading trip description....it was a one stop trip to a beach where you stayed for 5 hours, whilst we were expecting a tour around the park and maybe dropping anchor a few times for a snorkel and swim.
The service was disappointing too .
.Just a couple of paper cups of soft drinks on the boat and with lunch.
事業者からの返答
Thank you for taking the time to share your feedback. We’re truly sorry to hear the experience didn’t meet your expectations.
However, we would like to clarify that the description of our tour is accurate: it clearly states that the experience includes boat transport to one beach within Tayrona, where guests can relax, swim, snorkel, and enjoy lunch. We do not advertise multiple stops or a tour around the park.
We greatly appreciate constructive criticism, as it helps us improve, but we kindly ask that it be based on the actual services offered rather than on a misunderstanding or misreading of the experience description.
We hope you were still able to enjoy some aspects of the day and thank you again for your comments.
Warm regards,
The Veleros Santa Marta Team ⛵🌴
D
Denis_I
November 28, 2025
A great day of sun and sailing
This was a wonderful day trip to enjoy an outstanding beach surrounded by majestic mountain scenery. The crew were super friendly and supported us really well, though it was an all Spanish-speaking crew on our sailing, so it helped a lot that my wife and I speak Spanish and could also help make sure that the other passengers fully understood. The trip to and from the bay was stunningly beautiful and we were very comfortable on the catamaran even though it was quite windy in the morning.
The fresh fish for lunch was fantastic, and it was very neat to see the crew catching the fish for us as we cruised along. We ate on the beach rather than on the boat, so don't forget to bring your sunscreen to shore (or ask the crew to bring it when they go back and forth).
The beach wasn't crowded and the vendors were walking around but not pushy or any negative behavior.
We had an amazing day and this catamaran cruise was a great way to experience a little bit of Tayrona National Park from the sea.
事業者からの返答
Thank you so much for your thoughtful and detailed review. We’re truly delighted to hear that you had such a wonderful day exploring Tayrona’s beauty from the sea, and that you enjoyed the peaceful beach, the scenery, and the fresh fish lunch — even more so knowing it was caught right on board!
We sincerely apologize for not having English-speaking crew available on your sailing. While we do our best to assign bilingual staff, there are occasional exceptions, and we truly appreciate you and your wife stepping in to help bridge the communication for other guests. That was very kind of you.
Thank you also for the helpful tips — like bringing sunscreen to shore — and for highlighting the respectful atmosphere on the beach.
It was a pleasure having you on board, and we hope to welcome you again soon for another memorable journey through Tayrona’s coastal wonders.
S
SERGIO_F
November 16, 2025
The kindness of the...
The friendliness of the very good crew and the perfect plan to relax and enjoy the site, without being harassed by vendors or outsiders.
事業者からの返答
Muchas gracias por su comentario. Nos alegra saber que disfrutó de un plan relajado y del entorno tranquilo, así como de la amabilidad de nuestra tripulación. Trabajamos con dedicación para ofrecer una experiencia segura, agradable y sin interrupciones.
¡Esperamos recibirlo nuevamente a bordo!
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