秋の大雪山国立公園および大雪山層雲峡・黒岳ロープウェイツアー

Thank you for your feedback. We are truly sorry to hear that the tour did not meet your expectations. The Kurodake Ropeway was suspended due to inclement weather, which is clearly stated as a possibility in both the Important Information section of the tour listing and on the ticket. In such cases, the tour includes a visit to an alternative sightseeing spot (Sounkyo Mt. Daisetsu Photo Museum), and the difference in admission fees is refunded. This policy was followed, and we have received confirmation from Viator that a partial refund has already been processed. The tour visited Sounkyo Gorge, Obako, and Ginga & Ryusei Falls as scheduled. At Taisetsu Lake, the bus stopped at the parking area, but due to poor weather and dense foliage, no participants chose to disembark. Regarding language support, as noted in the tour description, our tours are conducted in Japanese and led by a local tour conductor, not a guide. The conductor used a translation app to provide essential information to non-Japanese-speaking guests, which was done on this tour. As for the autumn foliage, we sincerely apologize if the scenery did not meet your expectations. We do our best to plan the tour schedule based on the typical peak periods from past years, but as this is a natural phenomenon, the timing can vary depending on the weather and temperature each season. Unfortunately, there may be cases where the scenery differs from the photos. In such cases, no refund is provided, and if conditions are poor, visiting times may be shortened or skipped. This is also explained in the Important Information section. We understand that weather-related changes and natural variations can be disappointing, especially when traveling from abroad, and we are truly sorry for any frustration caused. The tour was operated in accordance with the stated terms, and we appreciate your understanding. We hope you were still able to enjoy some of Hokkaido’s natural beauty.

Thank you very much for your great review. We are pleased to know that you could enjoy our tour! We have wide varieties of tours in each seasons, so it would be appreciated that you could check our website at time, and we wish to see you again in Japan. Sincerely,